Customer Ratings & Reviews
- Model:
- XBR49X800H
- SKU:
- 6400730
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Wish I wouldn't have bought it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is ok most of the time, that's the only reason it gets 1 star. The tuner is going out already and I've only had it 5 weeks. 1 week outside return window. The menu is lousy, and best as I can tell, lots of features have been removed: For example, there is no users manual, so I go to Sony's website for instructions. But you can't follow them, because they removed that feature somewhere along the way. / The Android TV portion is not useful at all. / I was having to reboot the thing (not just turn it off then on again) to get WiFi to reconnect almost every time I needed to use it. A factory reset seemed to fix that issue; but I only watch OTA TV, so with the tuner having issues, it's becoming more and more useless by the day. Wish I could go back in time on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Heafust,
Thank you for choosing and purchasing our Sony X800H 4K HDR LED TV.
We're sorry to hear your the issue with this TV. The help button on your remote control will help you as your reference for the settings of your TV. You can also check the link here for the guidelines: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03_11.html
I also recommend checking the software version of your television. The X800H software version should be v6.4770. If the software is not up to date, please check the link below for your reference. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/downloads/00016759
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Too difficult to operate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took me two weeks to finally get my by Sony headphone to pair with tv, sound from tv and when streaming will not go through my avr . My insignia tv had for 7 years has has better picture.
No, I would not recommend this to a friendviking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased tv geek squad was to install I had to call back to get things squared away. sat on hold for at least 50 minutes the installation was fine after I reached out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi viking, Thank you for purchasing the X800H. We're glad to hear that your local retailer was able to install your TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found out after purchase that this tv has no backlight option. My fault but still contrast is horrible when watching programs like GOT. You can barely see what’s going on. I tried adjusting brightness, , gamma, etc ... but no luck. Stuck with it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MEV1,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We regret to hear that you are not satisfied with this TV. This TV has backlight options. Make sure that your Android TV has the latest software installed and that all of your Google Play store apps are updated. You can follow the check the link below for more details:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Bluetooth
bluetooth is to limited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are not as crisp as they should be. There is to much red. This tv can not be paired with a headset using bluetooth.
No, I would not recommend this to a friend Like the width of the stand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lose sound sometimes when going to a on line app. Had to reset the tv 4 times already, to get back my sound. Picture is to dark
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mikewisconsin,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear that this TV failed to meet your expectations. To improve the performance of this TV, we recommend that you always update the TV to the latest software version.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/downloads/00017078
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
teebee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fairly painless although the tv was dropped at doorstep but i wasnt notified so could easily have been porchpirated, not good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buggy,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened. In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a Sony Bravia 32 inch for years, and it finally died on us! The quality of this Bravia is not as good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimber,
Thank you for purchasing X800H Series LED 4K UHD TV.
We're sorry to hear about what happened to this TV. In any case that you need our assistance, you can check our website or you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Poor stability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand or feet for this model suck. My fault, didn’t realize from the promo they were inadequate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 1Nip,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We apologize for any inconvenience that you experienced. The brand new TV comes with a one-year manufacturer's limited warranty. In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Occasional No Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are times that you have to unplug the unit then turn it back on so you can get back audio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sheraldine, Thank you for the feedback on your experience with your X800H. To resolve the issue with occasional audio dropouts, please make sure that the firmware version of the TV is up to date.
If you are unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Not Sony Picture Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this television and ended up returning to purchase a Samsung Q60. Picture quality is not what I have come to expect from a Sony television. Was very disappointed. Lots of streaking, low light, and the blacks were all more of a charcoal/gray. Sorry Sony
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Not the Sony I Thought it Was
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk! A Smart TV. It appears to be smarter than we are because it has a mind of its own. Shuts itself off while we are using. Despite programming the remote control multiple times, it “forgets”. Beautiful picture (when it is working properly).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Thank you for purchasing X800H LED 4K Ultra HD TV.
Good to know that you appreciate the beautiful picture display of this TV. We regret to hear about the issue with this TV. In this case, you can isolate and resolve the issue by following the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00032613
Also, we recommend that you always update the TV to the latest software version. For assistance on how to perform an update, refer to the How to perform a software update on your TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00028577
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sony tv & sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony tv is fine but the Sony sound bar was a disaster. Initial home setup by Best Buy was excellent. Poorly engineered unit. So bad I had Best Buy install it. Long story short is when a power outage occurs and power restores it is disconnected from the tv with no sound. I’m an engineer and was advised that it’s very difficult to set up. Even Best Buy tech on line could not get it working again. Returned it for credit as it’s technical design appears to be faulty. Also when the house visit was cancelled because tech could not get to me within the window Beat Buy said I would receive $50 because I waited at home for over half a day and no one showed. Haven’t seen anything about that offer since. Previous purchase of an Asus laptop, recommended by the salesperson - unit turned out to be garbage. Doubt that I will ever do business at Best Buy ever again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trouble,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear about the issue with this TV. The brand new product comes with a one-year manufacturer's limited warranty.
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Ok tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great but the streaming option is constantly going in and out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Woulos,
We regret to hear that you're having an issue with the TV. In this case, you can follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/S1F0526
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Good TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, but I bought thinking it would be a great one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MandoRJ,
Thank you for taking the time to share the feedback with this X800H TV. Please check your TV model at our support website (www.sony.com/esupport) for product updates and announcements.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Received faulty screen TWICE now. Do Not Buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not once, but twice I received a screen that had a black mark behind the screen. It's noticeable on white scenes or any other light scenes. Very annoying to buy a brand new tv that comes with a defect right out of the box. Like I said, this happened twice now with the 49 inch model. The marks were in different spots so I know it's not the same TV as the one I returned. What is Sony doing?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EMAC,
Thank you for choosing and purchasing our X800H LED 4K Ultra HD TV.
We're sorry to hear this issue. Please check the link below for more details.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00026287
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
TV setup is too complicated, unfriendly to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is too complicated. The instruction for the new owner is not helpful at all. I struggled and almost return the TV, Paid for the Greek squad protection, It was a great disappointment - could not get someone to help. I consider it a waste of my money to buy protection.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We regret to hear that you are having difficulty setting up your Android TV. We have a guide from our support website that you can follow to set up your Bravia TV: https://www.sony.com/electronics/support/articles/00122502
We want to make sure you’re taken care of and help check on your TV. We’d also like to hear your feedback on what the complications are.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
APPS are huge issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has SERIOUS issues regarding the APPS. In order to run apps on this product daily I am required to go into my settings, manually force stop the app then manually restart my TV. Not just turning it off I need to hold the power button until it prompts the restart. Then, about once a week I need to unplug my TV. I am a SONY brand person, have been my whole life, my family was a SONY distributor in the '70s and I grew up with their product. I really think that teaming with GOOGLE Android was a HUGE mistake! TV Picture is beyond AWESOME, but the processing really leaves a lot to be desired. I am HUGELY disappointed. More so, Best Buy has the attitude that it is my problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Doug, thank you for bringing this to our attention, and we are really sorry for the inconvenience. I understand how frustrating your issue was. This is definitely not the experience we wanted you to have on our premium TV. Some of these issues can be fixed by updating the firmware of your TV to the latest version (v6.4960) as it includes key features, applications, bug fixes, and feature improvements. For more information, please visit https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/downloads.
If the issue persists, please follow the steps provided on the links below to isolate the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00013427?model=XBR-49X800H&category=televisions-projectors-lcd-tvs-android-
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00249652
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer for a long time. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
NOT SATISFIED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SALESMAN SOLD US A WIRELESS HEADPHONE WHICH IS NOT COMPATIBLE WITH OUR TV. THE HEADPHONES, WHEN CONNECTED CUT OFF THE TV SPEAKER SOUND. YOU CANNOT REACH THE HEADPHONE JACK ON THE TV WHEN IT IS MOUNTED TO THE WALL. POOR SET-UP.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi POOR,
We're sorry to hear about your issue with the TV. We apologize for the inconvenience. The TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Doesn’t Support Screen Casting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this particular TV and justified paying more than other comparable brands because, according to the specifications, it supported Miracast screen casting for Android devices. After I unpacked and installed it, I tried to configure and use this feature. Could not get it to work on my own. After about three hours working with Sony support, they finally told me that this TV does NOT support Miracast, even though the Best Buy web site listed it as so, and as an Android TV, it should be supported “natively,” as several tech articles seemed to state. I’m extremely disappointed with Sony and Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FRNJ, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you had an issue with one of the features of our product. This is the experience we don't want our customers to have. The TV may not support the feature that you are looking for which is the Miracast. However, you can still set up the Chromecast built-in (Google Cast™) feature as an alternative to the Miracast® or Screen Mirroring feature to cast your favorite entertainment and apps from your mobile device or computer to your Android TV™ device or speakers. Please follow this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00135368
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl