Customer Ratings & Reviews
- Model:
- XBR49X800H
- SKU:
- 6400730
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers love the 49" Class X800H Series LED 4K UHD Smart Android TV for its excellent picture quality, easy setup, and affordable price. Many customers rave about the TV's stunning color and clarity, saying it's perfect for a medium-sized living room. While some customers have concerns about the remote control's connectivity and the speakers' audio quality, the overall positive feedback suggests that this TV offers great value for the price.
This summary was generated by AI based on customer reviews.
Nothing But Regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks after purchase and my TV set does not work. I purchased an extended warranty and Geek squad service for about 350 dollars. and the best they can do is make an appointment 10 days out!! Wish I never heard of Best Buy. Geek squad was rude on the phone and acted like I should be grateful to have this appointment. I was promised a return phone call from the manager, who was "unavailable" at the time, and that never happened. Don't do business with this company!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rediculousness,
We regret to hear that the TV does not work. This is definitely not the experience we wanted you to have with our products. We apologize for the inconvenience. The brand new product has a one-year manufacturer's limited warranty. We recommend directly contacting the retails store regarding your concern.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Not good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The faces of people were fuzzy and the voices were out of sync. Returned the TV after three days. Very disappointed.
No, I would not recommend this to a friendnot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just needed a plain tv. No fancy stuff. Every time I turned it on it wanted me to sign in to Google.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusaiQ,
Thank you for choosing our Sony X800H LED 4K Ultra HD TV.
We apologize for the inconvenience and we understand your concern about signing into Google. However, you may select "SKIP" if you want to sign in later to access certain Google apps and services on your TV. If you need assistance, please follow the steps below for ways to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Notgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several televisions and this one is the worst. Never have I had a television like this. Save ur $$$
No, I would not recommend this to a friendsonytv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to adjust the sound - tell me how to do it. I do not want a sound bar.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lillianlillianlillian,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear about your issue with this TV. You can configure various settings related to the TV’s sound such as sound quality and sound mode. In this case, press the HOME button, then select [Settings] — [Display & Sound] — the desired option.
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
no connection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its been 1 year that I have this tv and is giving me problems. not connecting to the internet is one of them. I have done anything possible even the factory reset and still doesn't work. and not to mention that Sony customer service is the worst.
No, I would not recommend this to a friendWaste of money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is just over 1 year old and the screen went black. Called Sony and they pretty much told me it cannot be fixed. Paid over 700$ for this TV and it should certainly last much longe than a year! Thanks for nothing Sony.
No, I would not recommend this to a friendDOA - Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA - Dead on arrival, need I say more. Returned to store immediately they couldn’t change it, because of the way they inventory. Return not immediately added back to my card, so I couldn’t buy another tv in that one visit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened. We apologize for the delay in the refund. The brand new product has a one-year limited manufacturer's warranty. However, the retail store should diagnose first the issue with your newly purchased product. In any case that you need further assistance with our products, you can follow the instructions below to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Big Piece of Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of crap we have ever purchased. Bought May 2020 and TV just stopped turning on in May 2022. TV no longer works after 24 months of use. DO NOT BUY THIS TV unless you intend to purchase a new TV yearly.
No, I would not recommend this to a friendReturned within 24 hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is terrible for a Sony. Will never buy again. Also the limitations of the Android operating system is bad. Best Buy staff saying I need to by an extra speaker system is not what I spend this amount on. Had Samsung before and went straight back!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 05percym,
We regret to hear that you are having an issue with the sound and operating system of this TV. To improve the audio of this TV, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Press the HOME button, then select [Settings] — [Display & Sound] — the desired option. Refer to the help guide:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html
You can improve the general performance and stability of this TV by performing a software update.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/downloads/00017155
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Couldn’t scan digital channels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television could not pickup ANY digital channels. It did scan and pickup all analog channels. I spent close to four hours with Sony tech support trying to resolve the issue. Nothing they suggested worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Letitgo,
We regret to hear that you're having an issue with the TV. In this case, please check the details from the link below and check the troubleshooting steps:
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-04_08.html
The brand-new TV has a one-year limited manufacturer's warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
arrived with a broken screen in the box-ugh!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.now i have to pack the dang thing back up, carry it to my car, lift it in etc. It's heavy and bulky. They should deliver another and pick this one up. I'd tell them this, but NO ONE answers their darn phone at Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dolyn,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about what happened to the TV. We apologize for the inconvenience. You need to check the receipt for other ways to contact and report this to the retail store for the evaluation. The TV comes with a one-year manufacturer's warranty. However, the limited warranty of your television does not cover any kind of accidental or physical damage. In any case that you need further assistance, please check the instruction below.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
SONY SUCKS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is GARBAGE, died after 2 month, SONY CUSTOMER SERVICE is AWFUL, THEY NOT STANDING BY THEIR WARRANTY. DON`T BUY ANY SONY PRODUCTS EVER AGAIN.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We regret to hear about what happened with your Sony TV. This is definitely not the customer experience we want you to have. We can review your file so we can clearly understand your concern.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sony TV is garbage.. review before you buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a HORRIBLE TV, freezes almost every day and the only way to get out of it is to pull the plug. Never again will I buy a Sony TV... garbage
No, I would not recommend this to a friendArrived Cracked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv arrived and discovered screen was shattered in upper right corner. No replacement available when I drive an hour to store to replace it. Discontinued model it seems. I was given instant credit though.
No, I would not recommend this to a friendPrevious Sony owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 different Sony tv’s both had problem with sound matching the picture of about 5 seconds returned both got a different brand no problem. Always bought Sony never problem befoe
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sparky,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear about this issue. Make sure your TV has the latest software update installed. You can isolate this issue by following the troubleshooting steps from the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00026069
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not compatible with an apple product/iPhone therefore I cannot use my apps, and it doesn't have a pause button. Who makes a tv without a pause button?!?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are really sorry if our XBR49X800H did not live up to your expectations. This Sony TV is compatible with AirPlay 2 and HomeKit. iOS 12.2 or later or macOS 10.14.4 or later is required to use this feature. Let's isolate your issue by following the steps provided on the following links:
Apple AirPlay: Displaying content from Apple devices on Android TV - https://www.sony.com/electronics/support/articles/00240540
Apple HomeKit: How to use - https://www.sony.com/electronics/support/articles/00240542
For the pause button, the bundled remote control of this TV (RMFTX500U) actually has this button located at the bottom part. Please refer to this link for more details: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-07-02_09.html?hl=pause.
If this does not help, please email us at [email protected] so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Wrong TV provider
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I return the TV back to Best Buy because it doesn't have AT&T TV app listed on here. So I got the wrong TV. I was misled by best buy employee
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We apologize if our product did not meet your expectations. This TV has pre-installed applications including YouTube, Netflix, Prime Video, Spotify, and more. Also, you can download compatible applications on this Android TV from the Google Play Store.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
horrible tv purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible, only lasted 6 months , spend all that money on tv no sound and picture after 6 months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi horrible,
Thank you for purchasing X800H LED 4K Ultra HD TV.
We're sorry to hear about the no sound and picture issue with this TV. Have you tried to troubleshoot your TV? Does the indicator light blink or flash? If so, how many times? In this case, please perform the initial troubleshooting steps to isolate this issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00153674
The brand-new TV comes with a one-year manufacturer's limited warranty. In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sound issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continual problems interacting with my sound bar. Often no sound or sound/talking doesn't match the lips.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Baldwin,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We're sorry to hear about the issue of this TV. The TV may lose connection to a soundbar speaker because many soundbar speakers have an energy-saving feature to turn off the soundbar when sound is not being sent to it. To avoid this either turn off this energy-saving feature or avoid leaving the TV on and in a state that it is not transmitting sound to the speaker. If using a soundbar from a different manufacturer, refer to the operating guide supplied with the soundbar. If using a Sony soundbar, refer to this additional information. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800h/articles/00044398
In any case that you need our assistance, you can follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay