Customer Ratings & Reviews

Hi Sammy, That's great! We're thrilled to hear that you're satisfied with your new TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam

Hi Post, Thank you for the 5-star rating! We're thrilled to hear that this TV enhances your gaming experience. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam

Hi Bitz, Thank you for the 5-star rating! We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl

Hi, Toomuchtech,

Thank you for choosing and purchasing Sony X950H Bravia LED Ultra HD TV.

We are sorry to hear that you are having an issue navigating the settings of your new Sony Bravia TV. Your TV has a built-in Help Guide (On-screen Manual). You can access this by pressing the HELP button of the supplied remote control. The online manuals or guide for your TV can be accessed from this page: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x950h/manuals.

We want to make sure you’re taken care of and help check on your TV. We also want to walk you through the settings and features of your new TV.

May we contact you directly to assist you? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi bobby,

Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV.

We’re sorry to hear you're not happy with the operation of the TV. We’d love to help you troubleshoot your problem. May we contact you to help? If so, please email the below information to [email protected].

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin

Hi VanessaO, That's awesome! We're very happy to hear it works perfectly as your gaming TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam

Hi Charlie, Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture and sound quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing Sony! Erin

Hi MacBook, We're sorry to hear about the no power issue you're having. If you haven't yet, please try to follow the recommended troubleshooting steps on this link to isolate and resolve the issue.

https://www.sony.com/electronics/support/articles/00153674

If the issue still occurs, the TV may require repair. Please visit our eservice website for further asssitance.

https://us.esupport.sony.com/support/s/service?language=en_US

For further help, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Regards,
Sam

Hi Asianlivesmatter, Thank you for the feedback on your experience with your X950H. The X950H supports 4K gaming at 60 Hz and it also features Full Array Local Dimming and Boosting technology that provides a dramatic increase in contrast and brightness which is perfect for gaming.
If you're looking for a Sony TV that supports 4K 120 Hz feature for playing games or watching movies, please consider some of these models:

X900H, X90J, X85J, X95J, A80J, and A90J series

Regards,
Sam

Hi MrWonderful, we are really sorry if our X950H did not meet your expectations. As part of the normal operation, the Google tools cannot be completely turned off as this TV is powered by Android. You can still enjoy some functions on your Android TV™ without signing-in to your Google™ account. You can watch TV programs and enjoy all Sony® apps, home network functions for the Album, Music, and Video apps and use the Network Electronic Program Guide (EPG). In addition, certain functions, such as the Google voice search function, Chromecast™'s built-in (Google Cast), internet browsing, and the YouTube™ app, are available without logging in to a Google account. However, you will not be able to rent or buy movies, TV shows, and apps from the Google Play™ Store.



We will have your feedback noted as we always strive to make this a better experience.



If there's anything we can do to help, please email the below information to socialsupport@am.sony.com.



Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the TV:



We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.



Thank you for letting us help assist you.



Sincerely,



Romeo

Hi Nivek710,

Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV.

We’re sorry to hear if the TV failed to meet your expectations. We’d love to help you troubleshoot your problem. The TV previously had a function called “Miracast” but now has changed.

The X950H supports CHROMECAST BUILT-IN for your Android device. Chromecast lets you cast your favorite videos, games, and apps from your mobile device, in full quality, to your TV. Just one tap of the Cast button on your Android or iOS screen is all you need to supersize the things you love. Cast your content then continue browsing on your phone or tablet. Simply connect your mobile device and TV to the same WiFi and the option to chromecast should appear on your device display settings.

In addition, the X950H also supports Airplay2 compatibility if you have extra apple devices that you want to cast to the TV as well.

May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Amazon Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H

Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Email Question.”

Sincerely,
Erin

Hi Beatle,

Thank you for purchasing the X950H Ultra HD Smart TV.

We are glad that the TV works great. Your X950H comes with Netflix pre-installed. Once the TV is connected to your network wired or wireless, simply hit Netflix button on the remote control and you can enjoy your favorite show as long as you have an account.

For movie rentals, there are a variety of applications that you can do that from, as long as you have a google account signed in, you can download and rent them through google play store and much more.

May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number: Sony TV Model Number:
Additional Information regarding your experience with the X950H

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin

Hi Fayefromarkansas


Thank you for purchasing and choosing our Sony X950H Ultra HD Smart TV.

We’re happy to hear your feedback on the clear picture quality.



We’re sorry that you’re experiencing some operating issues. We’d love to help you walk through everything. First we’ll need to understand what the issues are.



May we contact you to directly assist? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X950H.



We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Vincent

Hi Imessedup, Thank you for the feedback on your experience with your Sony X950H. We value your opinion and we would like to apologize if our product did not meet your expectations.



For future assistance, we can offer assistance on how to set up the picture quality settings of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents who would be glad to help.



May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.





Full Name:

Best Buy Username:

Telephone Number:

Sony Model Number:

Additional Information regarding your experience with the X950H:



Sincerely,

Sam

Hi Techlover, We're sorry to hear about the no-sound issue with your X950H. Have you tried to test the TV using other inputs or apps? If yes, and all the inputs and apps have no sound, please make sure to update the firmware version of the TV to version v6.4960.

REF: https://www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-49-85-/xbr-49x950h/downloads/00017078

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Jwest,

Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV.

We are sorry to hear you are experiencing a dead pixel with your TV. We’d love to help you troubleshoot your problem and double check on your TV incase you’re in need of a replacement.

You may be seeing one or more of the greater than 2,000,000 dots (also known as pixels) that make up the composition of the LCD or OLED screens. These dots may appear red, green, blue, white, or black. Please refer to the troubleshooting article below for more details:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x950h/articles/00026287

May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X950H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin

Hi ThepissedGamer, Thank you for the feedback on your experience with your X950H. While this TV doesn't support HDMI 2.1 features such as 4k120, the X950H offers Full Array Local Dimming and Boosting technology which provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”), and also, The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. We value your opinion and we would like to apologize if our product did not meet your expectations. Regards, -Sam