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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 371 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality of the 49" Class X950H Series LED 4K UHD Smart Android TV, praising its precision and vivid colors. The easy setup process is also widely appreciated, with users describing it as straightforward and hassle-free. While some customers find the price to be a drawback, many consider it justified given the excellent viewing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 371 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for my home office.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. Picture is clear, color is superb and true. Easy to hook-up with plenty of ports for accessories or peripherals. It is the perfect size for a small room or home office; and mounted on a swivel-type wall mount, viewing is easy from any chair in the room. My 3rd Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rclinnh, We are glad to know that you love your new Sony 4K TV, especially its picture quality. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony. -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    huge upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this tv. Color is fantastic, picture very clear. I don't love that I can't really hook up my vcr/dvd player. I bought a cable to do that but the picture is really awful. Cable issue, not tv, however, if the tv had the 3-audio/video hook up there wouldn't be an issue. I didn't really want a smart tv, but you don't have to use the smart features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, MomofCadie, We are happy to hear that you really like your new Bravia TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness to make your favorite content and gaming POP! The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Since you already have a new 4K TV, you may want to consider upgrading your player as well. A Blu-ray player or 4K player would be great with your new TV. Thank you for the feedback and for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Electronics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV. Sony is great providing TV to the public. This TV in particular is fantastic Best Buy personnel explained extremely well the benefits owning this new TV. Best Buy personnel is very knowledgeable of the products devises selling at the store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Franklin, Thank you for purchasing your new Sony X950H TV! We're glad to hear you had such a pleasant shopping experience. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A very sharp picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great very sharp picture. easy setup. the remote control messed up functions on the Xfinity voice remote. still trying to fig out how to reset the Xfinity remote. Internet access and apps work very well on this Android TV. This is my 3rd Sony Android TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Spark, We are thrilled to hear that you are enjoying the great picture and easy setup for your brand new Sony 4K HDR TV! The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Your continued support means so much to us. Thank you for trusting Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Great picture and response for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last TV ran at 240hz refresh rate for optimal gaming so I really wanted something that handles 4k gaming well. I'm very happy with my purchase as it does look and perform beautifully with my Xbox 1

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My 4k experiance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony always delivers the best quality electronics. I`ve owned several Sony Tvs and sound systems and have never been disappointed. The 4k HD picture is fantastic. A great way to watch football. You get what you pay for so well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SatisfiedCustomer, Thank you for the amazing feedback! We're glad to hear you feel that the X950H is worth its price. We really appreciate you being a loyal customer and helping to share the word about us. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes.  The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR.Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth the upgrade for Movies and Gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after trying to save money with a LG 4K QLED. I quickly realized that the savings were not worth sacrificing the picture quality. The Sony X950H was well with the extra cost. And I actually like AndroidTV more than I thought I would.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Heath, You chose the right TV for an upgrade. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It’s modern with most apps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One thing is that is controlled by google all it’s apps have to do with google and no other option are available. Yes you can have Nextflix but google is in Charge. Other then that great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justo, Thank you for purchasing our Sony X950H Ultra HD Smart TV. We are happy to hear you are enjoying the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR.

      You are completely in control of your TV. Google account is needed you you can use add on features like rent or buy movies, TV shows, and apps from the Google Play Store. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Color and Style

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bright colors of this tv.. this is our third Sony tv. Thin and perfect for wall mount Sound is good but still might purchase a sound bar with subwoofer as our other Sony has one. Subwoofer really makes difference with the music. .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bubbles, We are happy that you love the bright colors of your new Sony TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Your continued support means so much to us. Thank you for trusting Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful, bright pictures.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pictures are very bright. I still have to adjust the sound from station to station. And during the advertizements. I forgot to write down what I have to do in order to use my DVD. I need it in writing for a short while until I get it right.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Turtle, We appreciate your time sharing you review about the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. This TV has various settings for the features that you can configure in [Picture] settings and reference of connecting to the Blu-ray or DVD player. Please check the link below for your reference:
      https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_03.html

      https://helpguide.sony.net/tv/husltn1/v1/en-003/04-02_01.html

      Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We Love Our Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked and looked. Looked at so many TVs, crossing brands off one at a time until we settled on Sony, for a second time. So pleased, live the pucture. It is just like they are in our livingroom with us, not on TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi66, we're glad you love our product. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony - 49" Class X950H Series LED 4K

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can you say... its a Sony! Beautiful picture and the technology used is excellent. Not a perfect tv by far but then again it didn't cost $20,000. Don't hesitant to purchase as it should impress and satisfy most people.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, You've made an excellent choice! We're thrilled to hear you like the beautiful picture quality and you feel that this TV is worth its price. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    NOT all that

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice TV but I had to return it, Im a samsung lover and just went back to best buy and got a 65 Q90T instead, its a nice picture but , I love the vivid colors of the samsung, It would be good for anyone else that loves Sony, I found their system very hard to manage and set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZUNY966, While we're glad to hear about your positive feedback about the X950H, we regret to know that the unit had to be returned. This TV has multiple picture mode selection that allows you to customize the color, brightness, contrast, saturation, etc according to your personal preference. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thanks for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A superior TV. Sony has really done it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a fabulous picture on my new TV! This was a Christmas present to myself and every time I turn it on , I feel as though I am in a movie theater. It is a joy to watch and hear it's superb sound system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfect, Thank you for purchasing the Sony X950H! We're thrilled you appreciate the excellent picture quality and movie theater-like experience with your new Sony TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The Best TV on the market that’s not an OLED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best tv on the market other than the Sony OLED. The quality is impeccable and so is the motion rate as well as the refresh rate. This tv is A+ quality build and functionality. Sony is number one does reason.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Decent, Awesome! We're glad to hear that you appreciate the quality and function of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for sharing your review with one of the Best Sony TV! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is excellent. Fits well in our space and has good quality picture and sound. The best thing was Phil, who delivered and installed it. He was so friendly and helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MRSD, such a great service! We are also glad that you like the picture and sound quality of our TV. The X950H has our X1 Ultimate processors, which analyzes, and processes data in every image to make colors even more natural. It also has the Super Bit Mapping HDR, which creates smooth, natural 4K TV picture quality as you watch, without the "banding" that can occur on other TVs. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Continues to Amaze

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between LG and Sony for our next TV. We decided on Sony and are not disappointed. The picture excels, working so well for a large guest room. The Google integration is a nice feature. We highly recommend this TV. Go 4K

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      TampaCPAs, We are happy to hear that we continue to Amaze you with our X950H! You can explore a new level of contrast with the Picture Processor X1™ Ultimate. With advanced Full Array LED technology, you'll see crystal-clear 4K HDR[i] images in everything you watch. Don’t forget to enable the hands free voice controls so your guest never have to use the remote. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Holly Molly!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best 4k HDR panel I have seen, although Samsung Tizen TVs offer cool features (except HBO) but this TV kiss your eyes every day with its beautiful pictures. I can't justify any TV with this price range.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ryan, We are thrilled to hear that your X950H is the best 4K HDR TV for you. We always strive to deliver the best picture and sound quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. The colors and clarity are spectacular. Best Buy delivered quickly and on time. The drivers were great. Unboxed the TV to make sure it was in good order... an did it with a smile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoreeA, Thank you for the feedback on your experience with your X800H TV! We're very happy to hear you like the great picture quality of the TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is crisp and the color vibrant with deep and realistic color tones. The menu is easy to use and the streaming service apps very responsive. Adding apps to the menu is also very easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi labdoc, That's awesome! We're glad to hear you're enjoying the excellent picture quality, easy to use Android TV user interface, and very responsive apps. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US