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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 371 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional picture quality of the 49" Class X950H Series LED 4K UHD Smart Android TV, praising its precision and vivid colors. The easy setup process is also widely appreciated, with users describing it as straightforward and hassle-free. While some customers find the price to be a drawback, many consider it justified given the excellent viewing experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 371 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy we decided on the Sony tv. The picture and sound are great. This tv replaced our Sony Bravia that we had for over 11 years. Sony has never let us down!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer, this is an excellent upgrade and we're so happy and appreciative to hear that you are a long-time Sony Fan! We are thrilled to hear that you like the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is, by far, the best TV I have ever had. It is so sharp and clear. And to think I purchased it during the Covid19 shutdown. The sales person was so very helpful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kathy, thank you for sharing your wonderful shopping experience. We are glad to hear the X950H 4K HDR TV is the best TV you have ever had! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had been looking to upgrade our TV for a while, and I did a lot of sleuthing: shopping, reading reviews, talking to friends, and comparing. We finally decided to take the plunge on the Sony 49" X950H, and we have been very pleased. Set up was fairly easy (we already had a wall mount) & it took about 15 minutes to go through the initial set up, hooking it up to our cable box, and entering various passwords like Netflix. We are still learning about all of the extras that came with it. BTW, if you are a gamer, be aware it doesn't have the HDMI 2.1 connector.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RVANonTechie, Thank you for upgrading to your new X950H! Good to hear you've very pleased with the ease of setup and overall features of the TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    49 " TV Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and setup went without a hitch. The installer explained the use of the remote control. Picture quality is great. I am very pleased with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GoSharon, We are happy to hear that you are very pleased with your purchase. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you so much for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV for multiple uses

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features on this TV. Picture quality is crisp and Android tv interface removes the need for additional streaming devices. Sound quality is so so- recommend adding a soundbar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AP5678, We are glad you like the picture quality and features of your new Sony TV. The X950H’s Full Array Local Dimming and Boosting technology dramatically increases contrast and brightness from anywhere in the room thanks to X-Wide Angle technology. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You do not need OLED. Your eyes cannot tell the difference. I have owned Sony TV's forever. So far this one is doing great. Very good for the bedroom.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Microsoft365, Thank you for this amazing feedback! We're glad to hear you're enjoying your new X950H TV and we really appreciate you being a loyal Sony customer. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging protected the unit well during shipping. Setup instructions were easy to follow. Very nice picture and sound. Remote control set up well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dunker, Thank you for the 5-star rating! We're very happy to hear you like the picture and sound quality as well as the user-friendly remote control setup. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has great picture and can be seen from every angle with no distortion. Like most TVs this one needs to be hooked up to some sort of surroundsound .

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Purchased for my mom

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the 49inch for my mom her first 4k tv and with Apple TV she loves it we are not ANDROID FANS but tv is incredible for her at no real risk of burn in

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Von, such an incredible upgrade and we are glad that your mom loves the TV. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 49inch. Perfect size for the bedroom. Looks great. Pictures unbelievable. Close as you can get to and OLED without the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meahhhhc, we're glad you love the picture quality of our product. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great T.V. and clarity is perfect.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I are enjoying the new T.V. It is a 49" screen a little larger than what we had before. It is perfect for the furniture that it sits on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GreatOma,
      We're glad to hear that you and your husband enjoying the picture quality of this X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near-4K HDR. Thank you for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    good.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really nice 4k tv at a decent price point if you can wait for sales I would just wait to buy a 55" at around the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Panda, Awesome! We're glad to hear you feel that the Sony X950H is worth its price. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I love Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this Sony has the best picture picture and sound. What keeps me from giving the 5th star is their not as app friendly as some of the other makes. Frustrating to say the least.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nib123, Thank you for the positive rating! We have taken note of your feedback and this will help us improve our products. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure what to expect with Direct LED lighting, but the picture at times 'scares' me it's so real.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 49

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and decent sound for a 49 inch television. Easy set up. The remote control could be better. The input button is in an awkward place...etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ygzee, We're thrilled to hear you like the picture and sound quality of your X950H TV. This TV has the same powerful processor used in our 8K TV analyzes data to boost color, contrast, and clarity. You'll uncover more detail in shadow on a Full Array LED TV screen for realistic pictures from any angle with less blur. While you are getting used to the remote I recommend trying the voice control through the remote or hands free!-Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great image

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image quality is very high beautiful blacks. The “smart tv” not so smart. I have been unable to use Hulu well and not even log into Vudu at all. I have had to reinstall my old Roku to access them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi None,

      Thank you for choosing and purchasing our Sony X950H Ultra HD Smart TV. We are glad that you like the picture quality of the X950H 4K HDR TV. We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness. The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to near 4K HDR.

      We’re also sorry to hear you are unable to use Hulu and Vudu. We’d love to help you troubleshoot your problem. Please follow each step on the link below to help fix the problem.

      Hulu: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x950h/articles/00230345
      Vudu: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x950h/articles/00229445

      May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X950H:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV almost set itself up. It was so easy. The picture quality is so smooth and saturated with color. I love this TV. Sony is wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pjabs, we are glad that the setup was smooth. We also appreciate your feedback about the picture quality of the TV. The X950H has our X1 Ultimate processors, precisely analyzes and processes data in every image to make colors even more natural. It also has the Super Bit Mapping HDR, which creates smooth, natural 4K TV picture quality as you watch, without the "banding" that can occur on other TVs. Thank you for choosing Sony! -Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    sony watcher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had sony tv in the past contrast,color spot on great quality picture you have to expeience it for your self sony doesn disappoint

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello musiclover, Sony won't let you down! We are glad that you are enjoying your brand new Sony 4K LED TV. We always strive to deliver the best picture and sound quality with our TVs. The X950H's Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes. The X1 Ultimate Processor, Sony's best processor to date, delivers a picture with ultimate realism and upscales everything you watch to 4K HDR. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV - Great Picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has very good color depths ! Sony is known for that and this one doesn’t disappoint.......Definitely a good option for a great picture at a reasonable price !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1SmartTVBuyer, We're glad to hear you feel that the great picture quality of your new X950H is worth its price! We always strive to deliver the best picture quality with our TVs. The X950H’s Full Array Local Dimming and Boosting technology provides a dramatic increase in contrast and brightness from anywhere in the room thanks to X-Wide Angle technology that is now offered in additional screen sizes (except 49”). The X1 Ultimate Processor, Sony’s best processor to date, delivers a picture with ultimate realism and upscales everything you watch to a near 4K HDR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the bedroom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is pretty close to my 6 year old Panasonic plasma. Vivid setting is best for me. Can’t wait to see how sporting events look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Augie, Awesome! We are thrilled to hear about your amazing experience with your new Sony TV and that you like the picture quality of your X950H 4K HDR TV. The X950H uses our Best ever X1 ultimate processor, which analyzes and processes data in every image to make colors even more natural and precise, so pictures are closer than ever to real lifeYou will be happy to know that the X950H also has the ability to run any firmware updates in the background while you continue to enjoy your favorite show. -Sam Sony_US