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Customer Ratings & Reviews

Model:
NWZW273SBLK
SKU:
5542368
Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 280 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the waterproof feature as a major advantage, making these headphones suitable for various activities like swimming, running, and gym workouts. They also appreciate the sound quality, wireless connectivity, and long battery life. However, some users find the buttons too small and express concerns about comfort and volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 280 reviews
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beat mp3 for workout ! I've Ben using for lifting and swimming and it's so the best mp3 I've ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    kayaking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have them both wife and I take them out on water not worryed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for 14 year old - she loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old granddaughter loves this. I scored some major grandma points with this Christmas present.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent product for all kind of sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device for runners and for all kind of sports

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that it's waterproof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the first one but it was definitely worth it. I love this MP3 player.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt work! they are terrible.. Once i got into the water the volume droped to a minimum level

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Science, thank you for taking the time to write a review. We're sorry to hear about what happened to your unit. If you would like to send your to a Sony Facility to be repaired, please visit eservice.sony.com. Dave Sonystyle

  • Rated 5 out of 5 stars

    Awesome for swimmers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! We bought for our son sho is on the swimteam..he loves it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it and it is easy to use. I t was cheaper from any other place.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Having trouble turning on,off their only 1month ol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble with on off switchkkkkkkkkkkkkkkkkkkkkkkkk

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brizzle,
      We do appreciate providing us these feed backs for the betterment of our product. We will pass this to the proper department. Thank you for your time. >Joffrey Sonystyle

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working shortly after the manufacturer's warranty expired. It was good while it lasted

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not to bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps falling out my ear but might be better than any other waterproof MP3 players I had

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not stay on even without ever taking them in the water, very difficult to download music,

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, I'm sorry to hear that. Your feedback will be forwarded to the proper department. - Ella Sonystyle

  • Rated 1 out of 5 stars

    Not happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected. It is difficult to change songs, turn on etc.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi carol, we regret to hear that this unit failed to meet your expectations. We would like to recommend to check out the help guide for this unit:
      https://docs.sony.com/release/NWZW273S_W274S_guide_EN.pdf. Your feedback is highly appreciated. Dave Sonystyle

  • Rated 2 out of 5 stars

    Not there yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used only during swimming:I'm not too impressed with this "waterproof" set of earbuds. The first pair quit working entirely after a week or so & we are now on the second set. Music management is a bit glitchy too. But I think it's the best out there of a few choices for jamming & swimming.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn't what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want to have ear phones that required me loading music to their memory.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. Hokies1978, we apologize for the disappointment this may have caused. We value your feedback and welcome any comments you may have. Again, thank you. Dave sony_US

  • Rated 2 out of 5 stars

    Honky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected better sound quality but no.not wearable under water

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    STOP WORKING VERY EASILY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    STOP WORKING VERY EASILY AND THE VOLUME IT IS NOT GOOD.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    gifted to my boyfriend who is an avid runner.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones stayed put and held up from his sweat during runs. It fits nicely with the ability to switch out the earplug size. He uses the mp3 often. It's useful since there is no need to carry a phone in an armband and no Bluetooth required. The charging port only lasted for one year and it stopped working. Good thing I bought the 2 yr warranty when I first purchased this item. We were able to take it to best buy, get a new one without charge. I extended the warranty for the new one too. Buy one and don't forget the warranty! Keep your email receipt. It comes in handy for returns or replacement . He hasn't tested this in the pool so I can't give it 5 stars. He says the max volume is good, but some people may want it louder. It's also easy to upload music.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working properly after a few swims. Took back and got new one which gave me the same problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    READ THIS REVIEW...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works good once you figure it out. I have waited years for a product like this so I'm determined to figure it out. It's far from perfect; in fact it kind of takes you back to the 80's when the first Walkman was available! My tips are to find the right ear buds; when they fit properly the sound is really good in the water. After about 20 mins of swimming laps, one ear will inevitably get water in the bud and the sound is compromised. But, I still have music while I swim so I am happy. Getting music onto the device was a challenge. Most of my ITunes songs weren't compatible, but I hadn't bought any recently. When I purchased new songs, they would easily transfer by drag-and-dropping into Media Go (the Sony app that works with the device). Arranging the songs in the order I want is still a challenge for me. I finally arranged them by tempo (I like starting with slower beat music and then pumping it up as I get tired to keep me going). Yesterday, the device wouldn't play anything at all; it was frozen with the power on (would hear beeps). Finally discovered via Google there is a reset button. That unfroze the device, but still couldn't play music. After much frustration, I found out via Googling to try to clear all the music off the device and reformat (via media player, not media go); then I added the music back onto the device and it worked! I went for a swim and it worked great. The sound was fantastic for the first 20 minutes, then water got in the bud. You can dry it out with a towel, but I just kept going. The sound was still decent. This product is far from ideal. However, I gave it four stars because I am so grateful to have music while I swim. I think $99 is a fair price for the item. Anymore, would be too much. If you do go for it, watch the video that they recommend for how to fit the device. Very helpful. I put on the device first, then pull my ponytail through the two bands and put my swim cap over the bands, the sound is better and the device doesn't move as much. I keep my ears out of the swim cap, too. And, the smaller ear buds that fit deeper into the ears provide better sound quality. If the sound is 'distant' than the device is not fitted properly. There' s a huge learning curve, but I think it's worth it.

    I would recommend this to a friend