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Customer Ratings & Reviews

Model:
NWZW273SBLK
SKU:
5542368
Your price for this item is $99.99

Customer reviews

Rating 4.2 out of 5 stars with 280 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the waterproof feature as a major advantage, making these headphones suitable for various activities like swimming, running, and gym workouts. They also appreciate the sound quality, wireless connectivity, and long battery life. However, some users find the buttons too small and express concerns about comfort and volume level.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 280 reviews
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    works well in water

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well in water. I wish it had a better file synchronization interface.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great for cross-training

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the many different earbud sizes included i was able to get the perfect fit. I love that I can use them in the pool and go strait to the bike and run with never taking them off

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 4 out of 5 stars

    MP3 for swimming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to listen to music while swimming!!! Love it!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shoppereview, Thank you so much for letting us know! We will definitely share the love with the team. - Jerome Sonystyle

  • Rated 5 out of 5 stars

    Great for the gym and running!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking at these for a while and finally decided to make the purchase. I'm so glad that I did. Took them out for a run today and they did not disappoint. I did have trouble with the Media Go software, but I was able to drag & drop after playing around with it a little. I've been raving about them all day and I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You just made the right decision kf31579! Thank you for your positive feedback. We appreciate it. - Vincent Sonystyle

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Ok Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume not loud enough with swimming ear plugs installed. I was disappointed with this product

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - 4GB* Wearable Sports MP3 Player is a good product, worth to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    No Phone, No Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to download my songs to this device and go workout/run without having phone attached to me. Had one of the earlier versions and it got water damaged had to have this one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a gift to be used for swimming. It works pretty well, mostly in that scenario as it has good storage amount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Waterproof MP3 Player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Figuring out Media Go provided with the unit once you plug it in can be trivial. Hint: It's the setup file in the Windows folder. I use iTunes and transferring music couldn't be any easier. Drag and drop files into your Walkman via Media Go. Figuring out the controls using the small buttons took some trial and error but once you get it it's awesome using the "Zapping" feature breezing through hundreds of songs for that perfect tune. I never want to risk taking my phone in the water or having something to carry for listening to music. Hands free is great! Once you understand the software and button controls you're set. The only drawback on this device is not being able to fast forward and rewind but other than that it's a great device that I use daily.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great when it works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome when it works, after 1 use would not turn back on. Exchanged it and this one works hit or miss. Sometime's it will be recognized by one computer, then it won't charge,then it'll mess up and just autoplay on the computer and won't be recognized at all in windows media player. Tried it on all 3 computers will same bad outcomes. Now it just won't turn on anymore and computer says device is malfunctioned. Call Sony support on the first one and they said they'd call me back. Never did. So unless you want to spend $100 on a pair of earplugs stay away.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    GREAT FOR GYM ..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is good for working out! it stays in my ears ..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product quit working after second use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Sony website tried the many many steps in their troubleshooting page. None of them worked. asked to return them and they would not do so. Even thought they worked from beginning, Sony rep told me ut must be my computer and not the MP3 head phones. I have never been so upset with poor customer service, DO NOT buy this product if you expect Sony to stand behind the quality and be a stand up company.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Flint, thank you for taking the time to write a review. We apologize for the frustration that you've gone through. Please allow us to review your concern, you can contact us at [email protected] and send the following information:
      - Contact and product details
      - Event or reference ID ( if available )
      We're more than happy to take a look into this matter. Dave Sonystyle

  • Rated 3 out of 5 stars

    Worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great while they lasted. Had one year warranty and one headphone stopped working 2 months after the warranty expired. Went to see if they could do anything with no luck. A couple times when I plugged it into the computer through the USB the computer wouldn't read it. But when it did work it was great. Made swimming a lot less boring.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    This product is useless for its purpose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Miami , I have my own swimming pool at home and I swim every day. This product is useless. The sound is so low you can't hear the music with the noise of the water. It falls off continuously after a few laps, what is really annoying specially if you swim against the clock. I would not recommend it because it is not designed for high performance.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ruben, thank you for your message. SONY takes into consideration all good or bad feedback to improve the quality of our products. To troubleshooting the unit, check this link: https://us.en.kb.sony.com/app/answers/detail/a_id/44438. However, thank you for your feedback.

      -Oscar. Sonystyle

  • Rated 1 out of 5 stars

    Very poor service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My M3 Sports player worked for about 3 months, then would not charge, would not work at all. I took it back to Best Buy and they did nothing. The salesman actually said he had seen a model that quit after 10 minutes. He thought maybe the battery was bad. VERY POOR SERVICE. I could not find an address on Sony to return.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Head set MP3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, just a little cumbersome to turn off and on.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T BUY IF YOU LIKE TO SWIM DAILY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through 12 sets of these headphones, they break, I swim everyday and they just do not hold up. Very disappointed. There volume issues-it just decreases for no reason, they stop charging, they stop working, etc....I would have given it zero stars if possible.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Sounds good in right ear, left ear doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, constantly adjusting, I have tried other straps, and swim cap and I still can not keep this device in my ears. I cannot even focus on my swim because I am constantly adjusting and trying to get the left ear working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great while it worked

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item in March 2014 and it quit charging a few months later. I contacted Sony and they sent a replacement. That replacement quit charging in September 2014. It was great while it worked...won't buy another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont bother

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible product....terrible software....Im done ith Sony GOOD LUCK!!!

    No, I would not recommend this to a friend