Customer Ratings & Reviews

Hi Delcaz, Great! We're glad that you are enjoying the TV quality. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! Erin

Hi BigO, we're glad that the TV sync with your surround sound easily. We also appreciate your 4-star rating. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! Erin

Hi hisname, thank you for for sharing your feedback. We're sorry if the remote is too small and not well marked. This is definitely not the impression we'd like you to have. Rest assured that we'll take note of your feedback for the betterment of our product. Aside from the remote, we hope that you're enjoying the TV performance. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! Erin

Hi Rhythm1971, We're glad that you are happy with your purchase. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! Erin

Hi Monsoon, were glad you love our newest product. With the BRAVIA XR X90J, Full-Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing SONY. ~Earl

Hi Disappointed,

Thank you for purchasing our BRAVIA XR X90J Full Array LED TV.

We regret to hear that the picture quality is not what you have expected. This is definitely not the viewing experience we want you to have with our premium TVs. We'd love to help you troubleshoot your problem and turn this into a better experience.

You can make adjustments to the settings that will suit your viewing preference. Please refer to the Help Guide below.

https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_08.html

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J



We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!



Sincerely,
Erin

Hi Ronnie,

Thank you for sharing your honest review. We're sorry to learn the 50" X90J TV was way too large for your loft and it didn't fit well.

We regret to know that the unit had to be returned. We hope that you will shop Sony again in the future.

Thanks for sharing your feedback.

Sincerely,
Jess

Hi Flyguy1111,

Thank you for the feedback and we're sorry if you are not satisfied with the picture quality of the TV. When a video in SD quality is being scaled up and played back, the quality will look poor, even on an HDTV. A video must have HD quality to be played back at high quality on an HDTV. A video with SD quality cannot be converted to HD quality or displayed in SD resolution without stretching. However, by adjusting the Sharpness and Picture Mode of the TV, the quality can be improved.

Also, when using a set-top box, recording device, or other external device that does not support HD quality, videos are displayed in SD quality. Even when the external device supports HD quality, if the device is connected to the TV by an analog method, videos will not be displayed in HD quality.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi sarfme,

We regret to hear that you had to return the XR50X90J because it didn't live up to your standards. The picture and sound quality can be adjusted to tailor-fit your needs through the TV's settings. This might have changed your experience. Your feedback is greatly appreciated. We do hope you have a better experience with the Sony A9S. Thanks for sharing your review and for choosing Sony!

-Ralph

Hi nogood, While we're glad you like the amazing picture quality of the X90J, we regret to hear you had an issue Wifi Connectivity and Netflix issues with this TV and it had to be returned. This is usually not the case for our TVs nor the experience we want you to have. Performing the troubleshooting steps provided on this link: https://www.sony.com/electronics/support/articles/00184183 should resolve the Wifi connectivity issue with the TV.

For future reference, we can offer assistance on how to set up or troubleshoot your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, I'd recommend contacting one of our agents on this link https://us.esupport.sony.com/support/s/service?language=en_US who would be glad to help

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi Sproutsy,

We're sorry to hear that you're having issue with this TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi DuluthMildew,

THank you for choosing and purchasing our BRAVIA XR X90J Full Array LED TV.

We're sorry if the TV didn't display 120HZ when using your console. The X90J supports features specified in the HDMI 2.1 like eARC, 4k 120, ALLM, and the VRR will be available via a future firmware update. With HDMI2.1 you can get a 120fps frame rate on compatible games, so you'll have the advantage in shooting, sports, and high-performance games with the instant on-screen action. You'll also enjoy ultra-smooth gaming with a reduced input lag of less than 8.5 ms with 4K/120fps and dedicated Game Mode.

PS5 game supporting 4K/120fps required. Input lag time measured via 4K/120fps game HDMI input based on Sony internal testing.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin

Hi DownHard,

Thanks for sharing your review and experience with the Sony X90J. It's unfortunate that the HDMI function of the TV is no longer working. This isn't normally the case with the X90J. You may refer to the troubleshooting steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-50x90j/articles/00281502

The TV comes with a 1-year manufacturer's limited warranty. If still not resolved, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with the XR50X90J.

Sincerely,

-Ralph
Sony Social Support

Hi Alee,

Thank you for purchasing and choosing our BRAVIA XR X90J Full Array LED TV.

We are sorry if you think the TV is overpriced. This is definitely not the impression we'd like you to have with one of our premium products. Your opinion matters to us. Thank you for choosing Sony. Erin

Hi KLD1025,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your X90J TV. This does not happen often and not the buying experience we want you to have with us.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi Ljheggie, we regret to hear that you're having an issue with your TV. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.

For lines on the screen, please try following the steps here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-50x90j/articles/00032635

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Additional Information regarding your experience with the X90J
:
Telephone Number:

Sincerely,
Erin

Hi Mark,

Thank you for choosing and purchasing our BRAVIA XR X90J Full Array LED TV.


We are sorry if the picture quality did not meet your expectations. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.

We can configure the display settings that adjust the picture quality, such as screen brightness. To adjust the picture quality to your preferences, refer to the Adjusting the picture quality page. Simply press the Quick Settings button on the remote control, then select [Settings] — [Display & Sound] — the desired option.



Reference: https://helpguide.sony.net/tv/iusltn1/v1/en-003/0


VRR will be coming via a future firmware update. As of this writing, we cannot provide you an ETA of the firmware availability. Please make sure to enable the Automatic Software Update on your TV to get the latest version. For more product updates and announcements, please visit our support website sony.com.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin

Hi samven582,



Thank you for choosing and purchasing Sony X90J Bravia LED Ultra HD TV.



We are sorry to hear that your Sony TV has a dead pixel out of the box. High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of the manufacturer, there may be a small number of dots that do not change color. This is normal operation for all LCD and OLED screens from all manufacturers. Most defects are noticeable only when an all-white or all-black picture is displayed. They shouldn't be noticeable under normal operation. For more details, please visit this link: https://www.sony.com/electronics/support/articles/00026287.



Despite your concern, we are glad that you like most of the features and capabilities of your Sony Bravia X90J.



Should you need further assistance, you can email the below information to socialsupport@am.sony.com.



Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with the X90J:



We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.



Thank you for letting us help assist you.



Sincerely,

Vincent

Hi Hmmmm,

Thank you for choosing and purchasing our BRAVIA XR X90J Full Array LED TV.

We're sorry to hear that you're unable to connect to Google TV and have to use your firestick. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

Upon initial setup, have you logged in to your Google Account? If not, you can set up Google TV from the settings menu. Please refer to the Help Guide below.
https://helpguide.sony.net/tv/iusltn1/v1/en-003/07_10.html

You can watch TV programs and enjoy all Sony apps, home network functions for the Album, Music, and Video apps and use the Network Electronic Program Guide (EPG). In addition, certain functions (except for the Google TV model), such as the Google voice search function, Chromecast built-in (Google Cast), internet browsing, and the YouTube™️ app, are available without logging in to a Google account. Google account is required for you to be able to rent or buy movies, TV shows, and apps from the Google Play™️ Store. Check the Google Privacy Policy and Terms of Service for additional information

To fully enjoy the TV features/functionality, a Google Account is required.

Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Erin