Customer Ratings & Reviews
- Model:
- KD50X690E
- SKU:
- 5947110
Rating by feature
- Picture Quality
Rating 3.8 out of 5 stars
- Sound Quality
Rating 4.0 out of 5 stars
- Brightness
Rating 4.0 out of 5 stars
Customers are saying
Customers praise the 50" Class - LED - X690E Series - 2160p - Smart - 4K UHD TV with HDR for its exceptional picture quality, reasonable price, and easy setup. Many users are particularly impressed with the TV's stunning picture and clarity, while others appreciate the brand reputation of Sony. However, some customers have expressed concerns about the limited app support, lack of HDR, and issues with the remote control, color, and refresh rate.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Internet connectivity
internet stopped connecting after 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in January 2018 from Best Buy. It had worked fine until yesterday May 29, 2018. the internet stopped connecting. all I have now is just a black screen with a warning says no signal. I was a Sony fan but this time it really disapointed me. are Sony's products supposed only good for 4 months?
No, I would not recommend this to a friend - Cons mentioned:Apps
Difficulties with in 5 days and can't add apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the HDMI ports stopped working with in 5 days of purchase. Called sony tech support and after trying several trouble shooting steps, they recommended i return it. It also has only 10 apps and you can not add any. most of the app are not popular and completely random. now i have to disconnect everything, pack it all up and return it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .We are sorry for the inconvenience this has caused you, NatE. Your feedback is highly appreciated and will be forwarded to the relevant department as we always looking to make Sony better. -Erin
Planned obsolesence
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv has gone bad after less than 4 years. black horizontal lines across the screen, screen color flickering, all in all a very disappointing purchase. Maybe I will try a Sharp or an LG next time since both Sony and Samsung have failed early.
No, I would not recommend this to a friendOur second Sony in less than 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for 4 years and this is our second one that has had a line running down the middle. Now I need to call and get a replacement since it’s still under warranty. Purchase the warranty , like I said this is our second Sony.
I would recommend this to a friendGood but very slow smart TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV a week back and was trying to play Youtube, it was very slow and keeps on buffering. I do have good internet connection. When I try to play from mobile and cast it to Youtube TV, running fine.Tried searching to find a way to run the TV but not successful.
No, I would not recommend this to a friendNo app download!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not engineered to allow downloading if apps! Completely useless for anyone who doesn’t have cable and uses apps, such as SONY PlayStation Vue, to get cable. Vue doesn’t come preloaded. Completely ridiculous design. Shame on Sony.
No, I would not recommend this to a friendDied after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watching tv one morning, tv dies. Tried talking to Sony about warranty, or even sending the parts to fix, got the "sorry tv is out of warranty nothing we can do". Had many long lasting Samsungs, this ty cost over $450.00, should have lasted longer.
No, I would not recommend this to a friend