Customer Ratings & Reviews

Hi GeekSquadRocks, We're glad that you appreciate the features, color and clarity of this TV!
Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for sharing your review! Jay

Hi Tvgreat, Thank you for the amazing feedback! Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hello NewTV, We are glad that you like your new Sony BRAVIA 4K smart Google TV. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for choosing Sony! Vincent

Hi Geaux,
Thank you for an amazing review! We appreciate how much you like your new TV and great customer service experience. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris

Hi Joyce, We're glad that you are satisfied with this TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Thanks for choosing Sony. Jay

Hi Photodoc, Great! We're glad that you like your TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi PurpleQueen,
Thank you for your time writing this review. We're glad we were able to give you a great deal. We're sorry to hear some issues that you are experiencing with the picture quality of the TV. Allow us to help make this a better experience. Picture quality may also vary depending on the source, connection, and content you are watching. However, you may configure various settings related to the TV display such as color and brightness for picture quality, or screen size. You may refer to this link on how to adjust the picture settings and enhance your viewing experience: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80k/articles/00263533

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! - Kris

Hi ThomasT,
Thank you for your time writing this review. We're glad to hear you are happy with your new Sony TV despite of your difficulties in setting up the picture quality. You may find this link helpful on how to adjust the picture settings and enhance your viewing experience: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80k/articles/00263533

In case you need any assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi KevinW, We are glad you like your new Sony BRAVIA 4K smart Google TV. You chose the best TV brand. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Thank you for trusting Sony! Vincent

Hi Bigal, We are sorry to hear that. If you are having a little issue adding apps such as streaming services app, you may find this link helpful: https://www.sony.com/electronics/support/articles/00147386. Our BRAVIA X80K has an intelligent TV processing technology powered by 4K HDR Processor X1 that delivers picture quality full of rich colors and detailed contrast. You will also enjoy the Google TV with Google Assistant which organizes your content all in one place. You can also stream from your Apple device with AirPlay 2 support. This TV has Motionflow XR technology which allows you to see blur-free picture quality in fast-moving sports and movies. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi JoeB,

Awesome! We're glad you're happy with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

Regards,
David

Hi Clinton, we're sorry to hear that you had returned your SONY unit. It is recommended to follow this link when dealing with no power issue or TV does not turn on:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80k/articles/00023331

We have our Support team that is always happy to assist. You can email us anytime with the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K

We hope you consider SONY again.

Sincerely,
~Earl

Hi KarenH, Thanks for reaching out! We're sorry that you are experiencing network issues with your Sony TV. This is definitely not what we wanted you to go through but allow us to help you resolve this matter. Kindly visit the link below. It contains steps you need to perform to resolve your issue. https://www.sony.com/electronics/support/articles/00184183 .

Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K

Sincerely,
-Craig

Hi DavidW, thanks for choosing and purchasing our product. We're sorry to hear that you had issues setting up your new TV. We recommended following this link when setting up the TV:

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01.html

We also have our Support team that is always happy to assist. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X80K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
~Earl

Hi WillyE,

We're sorry if you're not impressed with the picture quality of the TV. You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. So for example for streaming applications, to view content that matches the quality of your TV (HD or 4K), your streaming service must support the higher quality and you may have to subscribe to a specific plan to receive that content. Your internet connection must meet or exceed the minimum speed requirements for streaming higher-quality content.

You can also configure various settings related to the TV display such as color and brightness for picture quality, or screen size depending in your preference.

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html

If you need further assistance, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi WhistleBlower,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with the picture quality and TV had to be returned. This may be resolved by adjusting the picture setting on the TV as displays may vary depending on the source, device and content you are watching. We hope that you will shop Sony again in the future and thanks again for shopping Sony. - Kris

Hi joeblow,
Thank you for reaching out to us and we are sorry you are having an issue with your TV. If you are trying to set the TV programs for scheduled viewing with your BRAVIA TV, unfortunately, this TV does not have that feature. This feature may be available to some cable/satellite boxes or third-party apps.

In case you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Kris

Hi BestBuylicksdogpoop,

We regret to hear that you are not satisfied with the TV. We would like to know more about your review and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Ballerina,

Thank you for reaching out to us with your concern. We are so sorry, but there is no numpad on the K series remote control as it has a newly design with smaller, sleeker, and less buttons. However, the supplied TV remote has 123 (Control menu) button. You can press this button, and it will display a menu on the TV to use button functions that are not on the remote control on the screen so you can easily enter a channel.

For more details about the supplied remote control functions, refer to this link: https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-07-04_01.html

Picture quality depends on the signal and content. In addition to adjusting the different picture modes, you can also configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Select the appropriate picture setting for your Google TV which best suits you. The picture quality may improve if you change it in [Picture] under [Settings].

For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80k/articles/00263533

If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess