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Customer Ratings & Reviews

Your price for this item is $409.99
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The comparable value price is $1,099.99

Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,239 reviews
  • Rated 5 out of 5 stars

    Prefect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thinking LG refrigerator form Best Buy, told my family buy all home appliance from you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony experience did not let me down! Clear picture, sound is better that Samsung

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are more expensive options with some better contrast but this works great for my room and games the kids play on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a novice when it comes to this stuff. A Best Buy associate really help me out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not the first choice;but excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first choice did not have the quality of picture that my second choice displayed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to update to a newer TV. The sales person was very helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is great with TV. Love all the smart features and how fast it loads all menus.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Great Picture, Faulty OS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this TV is superb. If that were the only criteria, I'd give it 5 stars. But to my eye, that's true of every TV in this price range and category. I was sold on the Sony because of the Android TV OS. But the TV can't handle it. It randomly reboots, regardless of whether it's over-air TV, browsing the Apps menu, browsing within an App, or streaming. I don't think I've been able to watch it for more than 30 minutes without it rebooting at least once. Although this doesn't render the TV unusable, it's an annoying and unacceptable defect. If I had known it couldn't run Android TV, I would have bought a TV without it and bought a streaming device to plug into it. If Sony makes this right, either by correcting it with an update, replacement, or otherwise, I'll update this review accordingly (based on other reviews, this seems unlikely). But for now, it's a solid Don't Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tstack, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at [email protected] and include all information such as model/serial no, address and phone number. Thank you. ~Ralph sony_US

  • Rated 5 out of 5 stars

    Great TV clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great TV, and the price was also good. You can get Netflix with great ease.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolE,
      We're really glad to hear that you're having a good time with your TV! Thank you for choosing Sony!
      >Joffrey sony_US

  • Rated 5 out of 5 stars

    other reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product always use sony, the tv is great! really love the android system!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi linda, we do appreciate providing us these feedback for the betterment of our product. Thank you for your time. Regards, ^Ron sony_US

  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just waiting on DirecTV to get more 4k programming other than movies. TV very good quality. Happy with purchase so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice size tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a 54" Sony smart tv, still learning to use it, so far liking it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this tv, had a hard time picking, but this is the best decision

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great depth of color

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Netflix app on it shuts off and goes to regular tv often. Not sure that could be a cox isdue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best 55 inch TVs available. Great size for a bedroom or living room.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    was a bit disappointed in picture clarity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I purchased this tv i had a 50' Pioneer Elite plasma TV which I purchased in 2008 which had an amazing picture. The best picture quality i had ever experienced. I assumed the new sony 55' would be at the very least just as good. This is unfortunately not the case. I watch allot of premier league soccer and have been disappointed with the clarity of the the picture. I expected better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K tv for quality and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been very impress with Sony products and this tv is no exception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have seen no drawbacks to this set for the price paid. The picture is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son's Christmas gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He loves it!!! What a clear picture, perfect sound and the price was amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes a great product and never let me down. I never had to service my equipment. Best buy for your bucks$$$$$$.

    I would recommend this to a friend