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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 3,239 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great 4K Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Sony 4K TV. Great picture, easy set up. Only negative is volume is lower than our previous TV but sound bar adds to theater like feel in our living room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart tv. I am absolutely awful with technology. This tv is super simple to use. The picture is great and sound quality good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome picture and intuitive setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super surprised at how easy it was to set up! It walks you through your WiFi connection and the remote is rather intuitive as well. The picture is phenomenal!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV for a family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was well worth the price, VERY nice picture/ quality. Very easy to use, even my younger kids figured out hoe to get to Netflix and You Tube without help.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Banksfam5,
      We are glad that you appreciate the quality and features of your television.-Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Easy to set up and great picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Great TV!!! 4K all the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4K is stinking AWESOME! I have just changed over and WOW what a difference. Love that it even upscales the streaming stuff! Netflix, youtube look even better!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No Problems with this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always wanted a Bravia and finally bought one. Best Buy had the earliest delivery date with no extra fees and it was less hassle. The only problem was, if you get a TV from here, make sure to get it fast because those delivery times go like hot cakes. The picture is one of the best I have seen since the plasma televisions. It looks like it may be 3D or have the capability as we'll. The Internet connection is better than other smart televisions. There is more access to apps. I like that the Internet allows access and if you had a PlayStation ID and you are able to play classic games on this.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Couldn't be happier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first non-CRT TV, so yes, I was blown away when I first turned it on! But now I'm about 2 months into my purchase and I still love this television! The picture is gorgeous! The sound is very good too, even thought I did buy a sound bar. Unfortunately the sound bar is giving me problems, but I digress. The Apps load quickly and are easy to understand and navigate. I love that I can talk into the remote. The menus are easy to navigate. The tv, itself looks great in my living room. Honestly, I am thrilled with my purchase! So glad I decided on Sony instead of LG or Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my plasma TV that suddenly died. This LED TV fit the requirements great. The blacks are superb and contrast is great. Nice wide viewing angle. No motion blur to speak of. The speakers are actually quite good. Installation and set up was pretty easy and the presets for picture viewing were good. I tried some "optimized" settings and didn't like them as well as one of the presets. I like the easy integration of the controller with NETFLIX making it a 1-button control. The only negative I found was that the instruction manual was very limited. Seems typical of android type devices.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a Sony Bravia 4K. It's a beautiful TV with great color. It's also easy to use. The sound is so so. A sound bar or a home theater would be a great idea.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Overall Great Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and ability to adjust for movies, gaming, and sports. Easy to navigate and create "quick keys" with discovery component of the remote.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Excellent Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! Picture quality is outstanding. I would recommend this to everyone over any other 4K TV on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this television for my living room. Great picture and sound. Loved the smart features for connecting to other devices. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    All the features you want without the compromise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic TV that gives you a good native refresh rate, HDR, 4K, etc. and delivers on them! Highly recommend the color and picture quality on this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, loads of features I would like to use, but unable to use due to slow Internet service. Minor complaints are slow to change channels and the need to reset the clock after a power outage.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, Android TV app is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read lots of reviews and this TV does not disappoint. Great image, sharp, works with fast motion, incredible contrast ratio. Android TV is great for 2016: this TV is just another device, fully integrated into your Android ecosystem. Cast your Chrome tabs, cast your Android phone to the screen. Use your phone as a remote. Browse for content using your remote, which has a microphone! Also, screen apps are fully customizeable - the default settings are very bloated, but with some customization, you can slim down to only your icons. I'd buy it again in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good Midrange 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV as an open box for a great price. Its picture is very nice when you get it set to your liking. Out of the box it seems to have a very bland color pallet. The edges seem to be slightly darker which might be a problem in the future, so I bought the insurance. I use this TV for gaming mostly. I don't notice any lag when playing PVP. which was my main concern after buying buying $400 black Friday Samsung, which I returned. I found the salesmen very pushy towards the Sony brand for some reason, which is strange because I went to a different Best Buy shopping, and they told me Vizio was the only way to go. Overall, good 4K TV, but not the best in this price range if paying full price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to purchase a Samsung,then I reviewed the Sony and decided the Sony had better features and I am very happy with the quality of the Sony!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for a cord cutter or Google Enthusiast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great TV. I was worried seeing some of the reviews showing the "cloudy grey blacks" but I have not noticed this with mine. Granted it's not going to reach the black levels of a plasma or OLED TV but if you're not too overly picky you will not care. The fit and finish of this TV is solid, it is not cheap looking and is very sleak. I was worried about the sound seeing some of the reviews but I must say it is not bad at all, it's better than my old TV. If you want more bass and wider range of sound you may need a soundbar or sound system. Pros: 1. Comes with Android TV installed (Android version 6.0.1 Marshmallow). I personally think is better than what is offered with Samsung, LG, Vizio, etc. It is not cluttered and almost any TV app you want is available through the Google Play store. Netflix, Hulu, Amazon, Plex, SlingTV, Playstation VUE, HBO Go, etc. You can even use the official Youtube app from Google. This is great since I subscribe to Youtube Red. 2. Since it has Android TV it also includes Google Cast (Chromecast) functionality. A welcome bonus. 3. Plenty of inputs. 4 HDMI inputs, USB, composite and component also included. 4. Remote looks complicated but actually is very easy to use. I have a Fire TV as well (not really needed now) that I hooked up, the included remote could control it as well. 5. Voice input remote (works via bluetooth) works well for searching youtube. Uses Google assistant so it's very similar to the voice controls on an Android phone. 6. Picture is incredible. Watching 4K HDR content is awesome. 7. Over the air TV looks great. Includes an onscreen guide for what is on each channel. Perfect TV for a cord cutter. Cons: 1. Can't get my Bluetooth headset to connect to the TV. I was hoping this would work for when the kids are sleeping and I want to play games, etc. 2. Remote uses IR, which means you need to point the remote at the TV to change channels, etc. This may be a pro or con depending on your setup. They include IR blasters with the TV so it does make sense. 3. Android TV is great but let's just hope 5 years from now it isn't too outdated. This is a problem with almost any smart TV though. I have no idea if this will get the Android 7.0 Nougat update. 4. The whole TV runs on top of Android. When you power it on it looks just like powering on an Android phone. I'm ok with this, but just something to take note of. Again, may be a pro or con depending on what you prefer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello strider0! Thank you for the detailed information you have shared with us, we will make sure to pass this feedback to the appropriate department for future reference to help us improve our units.~Jeannette sony_US

  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Sony delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4k tv. Picture is amazing. Perfect companion for the Ps4! Fit right into my existing home theater setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi. Donnie, I'm glad to hear that this unit meet your expectations. Thank you for choosing Sony! Dave sony_US