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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 3,239 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great. The remote is easy to use. I like the Netflix and the TV channel buttons, which make switching back and forth from my most used functions quick and easy. I recommend getting the Sony sound bar with it for more theater like sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Another piece of art by Sony!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, when you stream the 4K UHD with HDR you'll notice the difference, people said the speakers sound wasn't that good but the sound was good enough to my ears!! Hope they designed the remote in much modern way but liked the voice recognition command in it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Incredible tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has been nothing short of amazing! The picture and lighting are absolutely stunning, especially if watching in Ultra HD.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zjm4192, That's good to hear. We're happy that you liked the picture quality of the TV. Thanks a lot for choosing Sony! -Jerome sony_US

  • Rated 5 out of 5 stars

    An outstanding everyday television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my Sony XBR-55X850D 4K smart tv for about a month. So far I'm very pleased with this television it does everything you need a UHD T.V. to do well. The motion looks fantastic. Very realistic. That is the only way I can describe it. This tv is amazing, the colors are true and beautiful. There are an ample amount inputs from HDMI, Optical, and more which should be ample for most people. This TV also has the "old fashioned" composite inputs (Yellow, Red, and White) that are becoming increasingly rare these days. The Android interface as well as the included applications are all excellent. The microphone on the remote also comes in handy and works well. FWIW I didn't have an issue with the black levels as some others have suggested. Overall for what you get, and HDR helps future proofing, I highly recommend this tv. Also, Android TV is terrific.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV ,easy setup, beautiful colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY COMES THROUGH ONCE AGAIN! We updated from 46" 10 yr old Sony (which still works great by the way ) & are not disappointed to have another more awesome Sony in the family! I am sure it will outweigh our expectations & bring years of enjoyment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Feature Packed 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the 4K quality. TV does an exceptionally great job of upscaiing Blue Ray discs and standard def content. The streaming services look awesome as well. Did have an issue logging into Netflix. Clearing the cache in the app corected this.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great buy and great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research, I narrowed it down to three tv's. With help of Best Buy associates, I selected the Sony model for features, picture,clearly,HDR and price. Worked right out of the box, easy to setup. This was my first Sony and not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, this Sony TV works extremely well. I always purchase Sony TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing Picture Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has great picture quality and easy set up. Smart TV is an understatement, there is so much you can do, it's like having my computer at my finger tips. I highly recommend this TV. I'm not a tech person but my son who is absolutely loved this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4k TV with HDR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV to buy who are looking for 4k with HDR. Especially for gaming and to watch sports this TV was awesome. I returned this TV and getting 65" cause 55" was bit small to my living room. I would strongly recommend this TV for great quality picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy expecting to purchase a different TV brand but after talking with the salesman and comparing picture quality in the store we decided on this Sony TV. It was easy to install and is hands down the best picture I've ever seen on a TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Sony tv and I couldn't be happier. I had reviewed it prior to buying. Still I asked the salesman which 55" TV he would buy and he took me directly to this TV and explained what he liked about it. I have found all claims to be true..

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love how Sony stepped up their game with this model. I'm willing to pay more for something with great quality, picture and sound... So glad I didn't have to settle for an LG or Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. What sealed the deal was when the best buy employee showed me their theater room and i asked what time i was watching. I was already locked in on this tv and the fact that the theater room had and looked so beautiful sold me. Didn't give 5 stars because the tv it's a little slow (nothing too bad).

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Fantastic Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture - - free delivery was a added bonus - set up via smartphone did not work nor did the auto connect of sony remote to control cable box. Tried calling Sony assistance and was promised a call back within 48 hours - one week has gone by and no call back. Picture quality 5 stars sony support 0 stars

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more than we bargained for as a bedroom TV! We purchased this as an afterthought to replace our old heavy boxy bedroom TV, the price was great and the quality is right up there with with my new 65" curved Samsung! Bright clear crisp picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Extrordinary Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has it all! Nothing but props for the Sony product. It was the perfect TV for my budget and room size. All of my friends are envious! Amazing picture when combined with 4K quality input. Also looks quite remarkable with standard blue ray as well.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good picture and pretty good sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I seem to have some big rectangular pixel problems flashing on the screen occasionally and I'm not sure if it is a Comcast problem, HDMI cable or the TV. The remote could use some improvements. It would nice to not have to point it directly at the TV to work. Back lighting on the remote would be nice to have too.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Neko47! Thank you for sharing your feedback with us, we recommend to verify if the issue is isolated to the signal coming from the satellite box or if it is indeed an issue with the television directly by using other external devices through the HDMI port such as a media player, Blu-ray player, game console or computer. If the issue is present with every device used through the HDMI port we recommend trying the steps available through the next link and also making sure that the unit has the latest firmware version installed:  https://us.en.kb.sony.com/app/answers/detail/a_id/42981 ~Jeannette sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - NOTE: Samsung TV cannot run the Sling App if that matters to you. - Great picture quality - UI is responsive - Only issue is that the sling app sometimes fails to load. To solve this, have to 'force stop' this app and then try loading again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice picture. Good qudlity tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had looked at this tv a few weeks ago and seriously considered buying then. We already have a Sony Bravia that is three years old and like it. But, when this went on sale for $200 less we came back and purchased. Great value for a great picture.

    I would recommend this to a friend