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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 3,239 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV at a great price. Picture quality is as good as I've seen. Been buying Samsung for the last couple of TV purchases, but decided to go back to Sony and am not disappointed. Good price and fast friendly delivery and setup service

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Why Sony, why?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture great connection options-physically perfect. But Sony screws things up with their software. I can't get Acorn on this tv while our Ruko tv's have no such problems. And then there are the auto updates for android. Annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the TV has been all that I had hoped for. Still have a problem with the different settings, but sure things will straighten out for me eventually. (I'm 73) I have purchased Sony Products for many years and have not been let down yet

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great color on this TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a TV that delivers this kind of picture and color. I like the way the Sony sound bar and Bluetooth wireless subwoofer interface with the TV and make it sound great. I got this 55-inchTV for our bedroom and it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV - picture is very bright and clear.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a fair amount of comparison on TV's in this size range; would have preferred a 60" but it wasn't offered and couldn't justify the cost to go up to 65". Very happy with TV - bright, clear picture; a definite difference from just HD.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture is sharp, The olympics were spectacular.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We took delivery of our television just before the Olympics and enjoyed the spectacular opening ceremonies to the closing ones. Nature shows such as Planet Earth and National Geographic specials are visual delights. We ar totally pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I'd like to see I did read a bunch of reviews are a bunch of different 4K TVs before making my decision in store . What helped me make my ultimate decision on the TV was the gun store associate believe his name is Brand what helped me make my ultimate decision on the TV was the Best Buy store associate I believe his name was Branden. ( can't recall and doesn't say in my receipt ) Helps a lot when the associate knows what he's talking about I can fully give you great recommendation because he also uses the same TV at home . The Associate went through and showed me how to do the picture adjustments thete on the store display model as I've never owned a 4K smart TV before wasn't sure on how to go about doing it. solid information solid demonstrations I am extremely happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, the only thing I have an issue with is the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have mostly Sony tvs and love them. Haven't had any issues

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The Best TV I've ever owned!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is great. From gaming to watching movies everything looks 10x better. I came from an Vizio 2015 M class 4K set to this Sony...and let me tell ya I will never look back.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4k picture and even enhances the 1080p.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made this purchase recently and really enjoy the new picture. However, be aware that connections to the direct tv 4k box no longer allow analog to sound system amps. I needed to purchase a new amp to connect audio through the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressive, especially for the price point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a bit worried with the 55", due to the size of the room (20' x 20') but it fits and looks perfect. Upscale is impressive from the get go, using Comcast Xfinity HD (which if I am not mistaken is only 720P). Wife noticed the difference from Old TV (Hitachi Plasma) right away. Also researched Samsung and LG, but dollar for dollar, the features this TV has vs others was unparalleled for my needs. Good Upscale, Crisp Colors, Sound is acceptable (but did purchase HTCT390 for movies), ease of setup and use. Haven't used all the features like the built-in Netflix. Was NOT able to get remote to work with Comcast Xfinity box to use only 1 remote, but overall very happy. Waiting a few weeks (burn in) to bring Geek Squad in for calibration, brother did it and it's worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going between this TV and comparable Samsung version; however, Sony still has much better quality. The picture quality is very saturated and I don't need to use speakers with this TV since the sound is of excellent quality

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a great picture, and the smart TV does so much you don't even tell it you want to watch a dvd you put it in the player and it automatically recognizes, now I don't need a firestick either because this tv does it all

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    good video quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good resolution with high quality pictures. Adequate input options on the back panel. Good apps options especially for Youtube. The only improvement is a better menu for using various option, especially which is for what situation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent but not stunning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem with 4K tvs, of course, is that there is little 4K content to watch. Netflix has some shows in ultra hd but to be honest I see very little difference between that and regular HD. I guess I was expecting to be blown away by the additional resolution but was underwhelmed. The 4K demos on the TVs in the store are a little more of a distinguishable upgrade from regular HD, so maybe they need to give out some of those demo videos! Overall, this is a good product and I'm satisfied. I generally go with Sony because they have good products, but they are definitely more expensive. I believe you get just as decent a product from Samsung at a more reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Good Sales support Lot of options Keep it up

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally had intentions to purchase a Samsung. But after doing more research, I found this 4K Sony to have the color and motion quality I was looking for at a better price point. I am very pleased and would recommend this TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 850 is an excellent tv for the money!! Great picture , view from any angle. The smart capabilities are a little limited but it's has the ones I need. The sound is fair , overall it's a great TV I will recommend it to anyone !!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the TV. I still am trying to figure out everything about it. I am having some problems with having to soft start it several times. It could be my router is outdated. Otherwise, the picture is beautiful. I don't like that it is not compatible with Amazon Music or Comcast as apps.

    I would recommend this to a friend