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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 3,239 reviews
  • Rated 5 out of 5 stars

    Excellenct Picture out of the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was replacing a 42" Plasma television that we purchased in 2008 that had been professionally set up for the room that it was in. I installed the Sony 55" LED television in the same location and had a perfect picture without a lot of extra set up. This television is an excellent product for the price point and works great with the way that my family views TV. We are cord cutters and use an antenna along with Netflix, Amazon Prime and HBO Now. The fact that we are an Apple household has not hindered our enjoyment of this product either. The TV is android based, but plays nice with our Apple TV box and Xbox One. Unless you are looking to spend thousands of dollars more, I do not think you would be disappointed in this product. We have even streamed a SD Vudu movie and the upconvert made it look great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I searched for a long time for the right 4K TV, I've owned XBR's in the past and still have one, I also have a Samsung Plasma, the picture rivals anything I've owned or seen ...... till now. Love this TV and would highly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Right out of the Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy pezy. And color was great right out of the box on some picture types. First purchased a Samsung 8000 that I was very disappointed in. Took it back and went with the Sony 850d. Great color quality. Less tweaking.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We LOVE the picture on this set, but not impressed with the sound. Of course with the tv being so slim you have to sacrifice something. There isn't enough bass, we are looking at adding a Bose sound bar and then we will be happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Well worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We looked at a LOT of different TVs before settling on this one. The difference between our old one (a Vizio) and this Sony is NIGHT AND DAY! This TV is well worth the money. Amazing color and sound!! Highest recommendations!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Giant tv!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my wife just bought a house and this tv will be center of my man cave.the picture quality is insane,l wasn't sure if was big enough for the basement ,a lot of,friends said we should get a 60" but it worked out fine l love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Menus are really easy to use and everything is available as easy access the only thing I would say isn't that good but for me it doesn't mater to much is that if you plug in a USB it takes a while to open up the videos or pictures

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is really sharp with great colors and the sound is fantastic, just wish easier way to turn on HDR but should only use on programs filmed in HDR otherwise it diminishes picture. Though HDR can be used on any source not so.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great picture, poor sound. I don't own a sound bar, just rely on the tv itself (our room is not too large by any means). However, I now feel like I *need* a soundbar. The background noise and effects are too loud and voices are too soft. I've tried to adjust it as much as possible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jelliemom, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I got this tv. I researched the different brands before I bought this, and was very impressed when I went to the store with the picture on the display. It is a bit more expensive then other brands, but well worth the price

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    like the TV hate the remote. arrows way too small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the tv - the remote Arrows on remote are way too small - hard to see. Also, finish on remote tends to be flat and stuff sticks to it. I was told tv is 4k and tv would convert 1080 or 720 to 4k. It does not. Disappointed. Sales reps should not tell customers this when it is not true.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Suzie, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. Oscar. sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at several TVs, we chose this one. The picture and sound are great. The external input cable connecters are on the side, so it is easy to mount without bending the cables. We were very satisfied with this television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture and perfect size. Interactive features are great. Wish it communicated with my iPhone though.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    UHD is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new UHD. Not much filmed in UHD, but it upgrades the current HD. There are some things that need some work, but nothing bad. Some scrolling tickers on NESN or ESPN get a little blurry/fuzzy. There is a live football mode that seems to make it worse so just use the normal settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is by far the easiest to use and one of the best screens I have seen other than an OLED. It has all the bells and whistles I was looking for and it was delivered for free. It was easy to set up and very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    4k for $1000.00

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture for the price. Screen colors are not amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS TV IS THE BEST THING I COULD BUY. WHEN WATCHING A MOVIE IM LIKE WOW!! THE DETAIL IS SHOWS IN THE MOVIE IS CRAZY. ALSOZ WHEN MY HUSBAND IS WATCHING ONE OF HIS SPORT GAMES IS REALLY GOOD. IM THINKING OF BUYING ANOTHER ONE.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has a nice picture but I wish it had Bluetooth built in for the price. The BB employee told us that it was Bluetooth compatible so I bought wireless Bluetooth headphones and I went to set it up and there was no way to connect headset without buying an additional piece of equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    What a great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new TV. I wanted to stay under $1,000. But when I saw this TV, it may have been a little more than what I wanted to spend, I had to have it. It has been even better at home. Easy set-up and connection to my WiFi.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is great, even out of the box with no calibration I get a good picture. The Android TV software is a lot better than the Samsung Smart TV software on my old Samsung TV. Setup was a breeze and 4k movies look great!!

    I would recommend this to a friend