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Customer Ratings & Reviews

Your price for this item is $409.99
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The comparable value price is $1,099.99

Customer reviews

Rating 4.6 out of 5 stars with 3239 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, ease of use, and color accuracy of this 55" 4K Ultra HD TV. Many appreciate the sleek design and find the setup process straightforward. While some have expressed concerns about the remote control and software, the positive feedback on picture quality and ease of use outweighs these criticisms. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 3,239 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning mine because I wanted to go much larger, but the picture quality of this TV is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    First 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant say enough. Excellent tv! Intuitive, great apps, great picture and sound. Recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv great refresh rate and awesome picture for someone who is looking for a good tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can def see a huge difference over my previous Sony especially for video games. The picture is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! Was a skeptic at first going to a larger TV with having the picture quality! Sony hit a home run

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love It. But..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this very nice tv for out living room but had to return it because one friend of mine gave me her old tv. Saved me $1,500. I would have kept it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best TV in my opinion!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sharpe picture and color is outstanding. Sound is very good. I made a great purchase in the 4K Sony 55" TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice TV for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into Best Buy planning to buy a Samsung TV but the sales rep made me look at this Sony TV as well. It's great quality and costs a little less than the equivalent Samsung. Set up was extremely easy. I added a soundbar and the integration is really nice. The soundbar automatically changes input when you turn on the TV. I'm very happy with my TV and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    EXCELLENT PICTURE QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ABSOLUTELY STUNNING PICTURE COMPARED TO OTHER TELEVISIONS IN IT'S CLASS.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband researched these over and over and this is by far the best for the money. Great picture from any angle.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Really nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up out of the box. Great picture quality and sound. Has many Smart TV applications to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture Wish the power supply was built in like on the 65 inch model instead you get a power brick

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics from playstation 4 looks great in this tv. It's a nice complement for the gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, Android os quick and easy to use. Wish I got the 65 inch.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands-down the best TV I have ever bought. Amazing Picture for Movies and Gaming like Xbox. Must have TV!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great quality of picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with my purchase. Clear picture, easy to operate, and a great improvement over my previous tv set.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV! XBox One S and Netflix 4k looks amazing. The family gets use out of the Google Cast and apps.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Great TV EXCEPT it randomly reboots

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought into the Sony Bravia brand (TV, Blu-ray, 7.2 receiver). Then my 46" Sony Bravia LCD TV (from Costco) died after 6.5 years of average use. That seemed premature but I decided maybe it was a fluke. I then bought this 55" 850D 2016 model. After 5 days of use, it has rebooted itself three times in the middle of a movie. It seems related to the Android TV usage. The sessions in which I never invoked the Smart system worked flawlessly. But if I invoked the Android TV system even just to play with settings or watch Netflix it would cause a reboot to occur an hour or two later. Weird. And a deal breaker. Online forums indicates that this was a problem to some degree with last year's model as well. One of the first things that did was make sure that the Android software was update and all of the Apps were up to date. So that wasn't the issue or the solution. t really wanted this TV to work and it is flawless and a beautiful picture right out of the box, but who wants a TV that randomly reboots.. I exchanged it for the roughly equivalent Samsung KS8000. I haven't had any issues with the Samsung so far (knocking on wood).

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BruceTheMoose, we're sorry to hear that you've encountered this problem and decided to return the TV. We apologize for the frustration and disappointment this has caused you. Your feedback is highly appreciated and we will forward your post to the proper department. Thank you, Dave sony_US

  • Rated 4 out of 5 stars

    Fantastic tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv. I have always been a Sony fan, so I went with Sony again when my old one broke. Tthat one was only 7 years old, so I hope this one lasts longer. I had the geek squad come and set it up, which was the smartest part of my decision, I think. It was definitely worth the fee. The only difficulty I have had so far is the remote control. Some of the buttons (arrow buttons esp) are in an awkward position. And the home, back, action, discover buttons are not self explanatory so I usually end up pressing several before I figure out which one I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Beautiful picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv provides a bright beautiful photo. There are plenty of inputs and loaded with options. It is a little bit on the expensive side but looks great

    I would recommend this to a friend