Customer Ratings & Reviews
- Model:
- XBR55X850C
- SKU:
- 2698063
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the picture quality, 4K resolution, easy setup, and affordable price of the 55" Sony 4K Ultra HD TV. They appreciate the vibrant colors, smooth and intuitive smart features, and effective upscaling capabilities. While some users have concerns about the remote control and viewing angles, the overall sentiment is positive, with many customers expressing satisfaction with their purchase.
This summary was generated by AI based on customer reviews.
5 yeard and still going!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've got this tv im 2015 for $1500. Everything is still working excellent. Occasional firmware updates. The app screen is slow, but whatever.
I would recommend this to a friendGreat tv!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy made this purchase quick and easy. The Sony rep was in store and was great at explaining differences in brands and models. Great picture and features.
I would recommend this to a friendThis TV IS A Piece of Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV on May 17, 2015 and it went out on July 18, 2015. The salesman totally oversold the quality of this television. I thought Sony was a name I could trust for quality. Caring the TV back to Best Buy and am anxious to see what they will do about this television. If you want a TV that will last, don't buy this piece of junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GE205, we certainly empathize with your disappointment and it is sad to hear that the unit doesn’t go well. Please tell us more about your experience with our product. You can contact us at [email protected] and provide your contact details, the product information of the TV, and the event or reference ID ( if available ). Regards, Dave
Not ready for prime time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.if you bought a 4K television, but have no need to watch4K this Sony set is for you, because there is no way to watch for K on it. DirecTV doesn't work, Amazon prime doesn't work, and Netflix doesn't work at all! Eventually I'm sure the software will be in place but do you want to risk your hard-earned money now with the, hope that Sony will release the software soon. I can't believe they're selling products that are not ready for market yet and you don't know till you get it home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BHSC6, We do appreciate providing us these feed backs for the betterment of our product. We will pass what you've said to the proper department. Thank you for your time. - Jerome
Mediocre product not so mediocre price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this set but it didn't work out that way. The picture quality is very, meh. Colors are bland and lack vibrancy unless you're watching an arctic scene. User interface is bulky and klunky. Worst part about the set is the sound. Worst I've heard from a set this pricey. My old Samsung un55d6000, RIP, blows this thing out of the water. I'm really hoping the 850d comes thru otherwise it's back to Samsung for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, We regret to hear that this unit failed to meet your expectations. We appreciate your detailed review and it will surely be forwarded to the proper department. Thank you for your time. «Jerome
Crisp Picture!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture clarity on this tv is beautiful. It has the 3D function but we haven't tried it out yet. Super easy to set up too.
I would recommend this to a friendOS is the worst out there
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time you watch Netflix or Amazon prime, you will have to force shut down the app, then unplug your TV and reboot it to watch Netflix or prime again, the OS hangs up on this and the only thing Sony says to do to fix the issue is reboot the TV, so they expect me to reboot this TV 3 or more times a day. Sony is a joke when it comes to an OS on this TV, it does not work what so ever and their apps, do not work at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 98slowbra, good day and thank you for the comment and for taking the time to write a review. We place a very high value on feedback from our customers because it allows us to continue to improve. We suggest you install the latest software, it will improve the performance of your product with fixes and new features. For more information regarding software update, check out the link below.
https://docs.sony.com/release//specs/KDL40W600B_mksp.pdf. If the problem persists, perform reset. Refer to the link below for further details.
https://us.en.kb.sony.com/app/answers/detail/a_id/60594
Thanks again and have a wonderful day. Dave
Just as Described
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I looked around at a ton of tvs before settling on this one. Haven't regretted the decision, tv is awesome
I would recommend this to a friendNot happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get whites to look white. Either blown out or stay under a good white depending on setups. Have tried all the diff modes and even custom. Not happy at all. Audio sounds really bad too, like a channel is missing. Very midrange even after Qing.Very disappointed. Not sure if I got a bad unit or this is what a Sony tv is capable of. Coming from samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello flyboy! Thank you for sharing this issue with us, we will make sure to pass this feedback to the proper department for further review. As well, would like to help checking if there is anything that we can recommend to try apart from resetting your television as described through the following link, please email us at [email protected] and include your contact information, model, serial number with a description of the issue you are experiencing with this unit. https://us.en.kb.sony.com/app/answers/detail/a_id/56653/p/61659,95543,95552,95756/c/65,66/kw/reset ~ Jeannette
Great Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Watching hockey is a treat on this tv. The Netflix button is an awesome feature.
I would recommend this to a friendGreat Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv about one year ago, and still happy with it.
I would recommend this to a friendGreat tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super thin super hd great tv just loved the tv over all
I would recommend this to a friendWorked great for 5 years then died.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great TV for 5 years...then one of the led strips went out. This is a common problem. Paid a lot of money for a TV that is only going to work for 5 years.
No, I would not recommend this to a friendGreat quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality TV! I would recommend this to anyone
I would recommend this to a friendBad Choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4K Picture quality vanishes after a week of use. What's going on Sony??
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bonnie, we certainly empathize with your frustration and we can see that this really upset you. Please contact us at [email protected] and kindly send the product information of the unit, your contact details, a brief description of the problem, and the event or reference ID ( if available ). Regards, Dave
Android Operating System is not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd review on my 850c. I gave it 5 stars originally, but dropped it down to 2 stars. THE ANDROID OS would randomly turn itself off when I'm watching movies through the media player, Netflix, Amazon, etc.. I get random black spots on the top right side of the TV when watching television shows. I reached out to Sony and the rep suggested I probably have a defective television. What a disappointment. I thought I was getting a huge upgrade from my 2014 Sony XBR55X800B 4K tv. I was wrong. I have not had any issues with my 2014 Sony 4K. I will be returning this tv to Best Buy.
No, I would not recommend this to a friendBad picture, 3d, and customer service from sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv a few weeks ago. The picture is ok I suppose. I see some vertical banding and poor grey uniformity. I noticed some latency during gaming but not a big deal. The upscaling technology isn't all that great. I see artifacts in my movies that I normally wouldn't on my 1080p. But honestly I can tolerate that stuff. What I cannot live with is the 3d performance. Crosstalk is so terrible in the background and foreground. I see double images that I have been unable to correct with any of the settings. I have tried both the samsung glasses(highly rated and compatible with my set) and also the 3active. After complaining to sony product support, I received a call from carlos(sony customer relations in florida) he basically told me that I was out of luck since I refuse to purchase sony branded 3d glasses. He said that they would solve my 3d ghosting, yet they are exactly the same as the 3d certified samsung glasses. After speaking with other owners of this set on the sony forum, my research indicates they will yield the same results, so why would I blow another fifty bucks. After some intense words and protest, the guy hung up on me. I'm so infuriated with sony right now. The TV is going back and I will never buy a sony product again. Avoid this television and sony all together unless you want heartache.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
>Joffrey
worst $1000.00 TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 6 year old Samsung with this , My $150 Vizio has a better picture Flat looking no "pop" in the picture. will be retuning it today
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, thank you for your message. That is unfortunate the TV did not meet your expectations and decided to return it. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.
OWNED THIS TV FOR ABOUT 3 YEARS PURCHASED AT BB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV NEEDS TO BE RESET THREE OR MORE TIMES WEEKLY SINCE WE HAVE OWNED IT. AT FIRST WE THOUGHT IT WAS DUE TO THE SOFTWARE CONSTANTLY UPDATING, THEN THAT'S WHEN WE THOUGHT SONY WAS TRYING TO MAKE IT MORE USER FRIENDLY BY SOFTWARE UPDATES. I THINK THE SOFTWARE UPDATES MADE IT WORSE CAUSE SOMEBODY AT SONY WAS GUESSING WHAT WAS WRONG AND THE SOFTWARE UPDATES MADE IT WORSE. I HAVE OWNED MANY SONY PRODUCTS THAT WORKED WELL (76YO). AT ONE TIME SONY WAS THE TOP TV THAT YOU COULD BUY. WILL KEEP STRUGGLING WITH THIS TV BUT WILL BE OUR LAST SONY ANYTHING CAUSE I THINK SONY IS NOT THE COMPANY IT ONCE WAS.
No, I would not recommend this to a friendNot worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV is Junk I failed to listen to the other reviews. Now regret it the tv is terrible for live football, video games and 3D. TV is not user friendly my new LG is 100% better!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Brad, thank you for your message. SONY takes into consideration all good or bad feedback to improve the performance and quality of our products. -Oscar.