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Customer reviews

Rating 4.7 out of 5 stars with 2167 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, ease of use, and 4K capabilities of this 55" TV, with many praising the color accuracy and value for the price. However, some customers expressed dissatisfaction with the remote control's design and reported occasional issues with internet connectivity and volume levels. The refresh rate also received mixed feedback, with some users finding it adequate while others desired a higher rate. A few minor concerns were also raised regarding the TV stand's design and stability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,166 reviews
  • Rated 4 out of 5 stars

    Overall the tv is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Watching tv with frontier is not that fluent as I thought it would be

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great TV! Bought this TV in 2016. Picture quality is good, sound quality is typical flat screen LED TV quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having serious issues with another brand's tv, I purchased this Sony tv. The picture is great, and I personally love its "motionflow" refresh rate. As someone who recently ditched their cable services, it works great with netflix, youtube, Amazon prime, and it's built in chromecast is fun too. However, after turning on the tv, its takes about a minute to connect to the internet, so I wish that would be faster. And the sleep time is not as easy to access as most other tvs, even old ones. If you're watching netflix, you have to go to the home screen (which stops your program), scroll all the way down to access the timer, then reconnect to netflix once finished. I don't know why there can't be a button on the remote for sleep timer. Overall, its quite a good bargain for its high performance.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has been one of the best purchases I have made ever it’s has great quality for the price Look into it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and beautiful picture Will recommend I had this TV for 2 weeks now and have no issues with it Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 4k TV 55 inch

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had anything bigger than 49 inch and I'm glad I chose the 55 inch vs 49 inch. It's much better then I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    VERY AWESOME 4KD ULTRA H TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this sony 4k ultrahd is great and awesome tv , great color nice definicion and can connect wirelles internet

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K tv!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to watch my favorites series from Netflix! Great quality and nice image! I very satisfied whit this Tv!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Remote

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what you pay for this tv, it should come with a Voice activated remote, and the remote it's self need some tweaks some buttons are to close together,

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful TV; Still need to obtain 4K content

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is fantastic at 1080p / HD. I have yet to watch anything 4K / UHD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for the price. Easy set up, great picture and sound. Even as low as the Best Buy price was, I found a better price at a competing store, which Best Buy eventually matched (2 Best Buy stores and 50 miles later). Even though the first BB store I visited was unwilling to price match, the next 2 were not and my family and I ended up with some great TVs

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture on this TV. Sony has never let us down!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ****

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my new tv, is very easy to work with and use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome 55` 2160- Smart - 4K TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV Ever beautiful pic OMG! Thank you Sony !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4k TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this TV's previous model and it has been great for me. It's the first smart TV i've owned that the "smart" functions actually worked as advertised. The picture is amazing with the high frame rate that this tv has whether watching sports or movies. Overall I really enjoy this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything it promised. I am a previous Sony owner. They have got the Bravia system right finally and the features are great! Motion flow and HDR compensate for the 60 hz with ease. Don't miss this one!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good Quality picture

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    . Good picture. Set up is not intuitive and has a big learning curve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony - 55" Class (54.6" Diag.) - LED - 2160p

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range - I love my Sony - the picture is sharp and the sound is noise free.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Stand real cheap & unsteady

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv, great picture, but i can't give it a 5 star because the stand is so cheap and unstable and no speakers in front. It is a shame because picture is good. A friend of mine has one of these a few years old that has a great steady stand. U must mount this on wall, or don't buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dicky! We appreciate the time you have taken to share your feedback with us regarding the table top stand and speaker location, we will make sure to take this information into consideration to improve our future product design.~Jeannette sony_US

  • Cons mentioned:
    Remote control

    Rated 1 out of 5 stars

    I would never buy a Sony again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am constantly having to reboot this TV. The last time they sent update I installed it and it messed up my tv. I went on line to check out the update and see if there was another update to fix it and there wasn't, but there were many posts about not running the update because of the problems with it When we bought this tv the guy at Best Buy said it would do automatic updates and I questioned him about any problems with updates since he claimed that he had one. He (being young) looked at me like why would you not trust an update? Well, the tv rebooted on it's own again. I know it automatically updates while we sleep and now I have two remotes that do not work and cannot even turn on the tv to fix it I wouldn't even recommend this brand to an enemy!. . .

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi djpscab, we regret to hear what happened. You may refer to the link below to isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38329
      https://us.en.kb.sony.com/app/answers/detail/a_id/41812


      Regards,
      ~Erin sony_US