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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2167 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, ease of use, and 4K capabilities of this 55" TV, with many praising the color accuracy and value for the price. However, some customers expressed dissatisfaction with the remote control's design and reported occasional issues with internet connectivity and volume levels. The refresh rate also received mixed feedback, with some users finding it adequate while others desired a higher rate. A few minor concerns were also raised regarding the TV stand's design and stability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,166 reviews
  • Rated 5 out of 5 stars

    Sony makes quality stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. We had an old Sony before and bought this one recently. Love the Smart features and its clarity.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony disappointed me with this model - this was one of their mid-tier TV but it performed like one on their entry-level models. I quickly returned it and purchased a LG 4k TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TV just love it. I can use my phone as the remote. Or I can play videos off my phone on to the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $799 the color pallet on this sony is amazing compared to the competition. And the 4k is unbelievable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great tv, horrible smart system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV itself is great. Image quality is fantasitc. Sound quality is ok (I prefer to use external speakers). But the smart function is really terrible. Takes ages to connect to WiFi, frequently "forgets" the WiFi password, is REALLY slow, keeps interrupting what you are watching because it can't load the video adequately (it's not my internet, the computer works just fine). Bottom line is: if you are willing to spend the extra bucks on an appletv or google play, it's a great TV. If you are not, pick a different one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony products . They are consistently a proven, reliable brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has unbelievable clarity. The refresh rate is awesome and the Android apps on the TV run smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing great 4k imaging especially when combined with xbox one s which I purchased with the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a great product!! I haven' t had a chance to use it much yet but the picture is great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not go in looking for this television. But after all the comparison it seemed like the best deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great set!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first 4K/ smart TV and I am very pleased. Picture quality is great. Wifi and apps work flawlessly. Only downsides are the built in speakers and the remote build quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K TV. Excellant clarity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netflix works great with this TV. I had considered other brands with higher ratings but chose the Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mneumann47,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Rated 5 out of 5 stars

    Picture is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem 2 weeks later Best Buy had it in sale for $100 less than what I paid. I request a refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, Sony! This is another great Sony TV,in my opinion still the best picture out there.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not spectacular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent TV for the price but I was not overwhelmed by any spectacular picture quality. But my biggest grips right now is that the volume button on the remote is not very responsive, and doesn't always instantly show on the screen how high or low it is going. Also I get an annoying message almost every day about audio not synching. I ignore it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sony TV....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice crisp picture with its details....the colors are vibrant and we've enjoyed it. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One more sony item in our living room. Got it on deal for 699.99, great TV for the price. Love it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VJ13, Its good to know that you are happy with the unit you purchased. Thank you for sharing your feedback.-Jay sony_US

  • Rated 5 out of 5 stars

    Tv is great. Best Buy personnel wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was great, so helpful. Sales was great too all with free delivery and pick up. So easy!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    So so tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an upgrade to my 5 year old Samsung LED, was disappointed with picture quality as my old tv's picture seemed to be better. Played around with setting and it improved, then the tv started flickering, swapped out HDMI cables but no change. Returned it next day. TV was more expensive than others, but quality was lacking. It was a shame, as it had play station bus and would not need additional roku devices.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a GREAT TV. Have had many comments about what great picture. Glad we made this purchase.

    I would recommend this to a friend