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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2167 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, ease of use, and 4K capabilities of this 55" TV, with many praising the color accuracy and value for the price. However, some customers expressed dissatisfaction with the remote control's design and reported occasional issues with internet connectivity and volume levels. The refresh rate also received mixed feedback, with some users finding it adequate while others desired a higher rate. A few minor concerns were also raised regarding the TV stand's design and stability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,166 reviews
  • Rated 4 out of 5 stars

    It's good.. but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a beautiful TV. But the only concern is when you try to hook up Comcast Cable to it, it doesn't automatically pick up the channels. We had to call Comcast to set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are so vivid and and the images are amazingly sharp. This was best upgrade I could find.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv, great picture and easy to use. I will get the same kind if I need another tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! The picture is so clear! Love the Sports Mode - Ready for Football & Hockey Seasons!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from my old 32 inch HDTV to this new 55 inch, love the sharpness and brightness of the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went into Best Buy knowing NOTHING about TVs. The staff was so helpful and we love the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a great feature and I love the Netflix button. With old tv we had to go through the Wii game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New to HDR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is the first TV I purchased with HIgh Dynamic Range. The reviews were good, but Im not sure I see a difference. Still wondering if it is worth the extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look no further.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best television in it's class. Best value for the money. Go check one out.

    I would recommend this to a friend
  • Cons mentioned:
    Internet connectivity

    Rated 3 out of 5 stars

    It has a great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As for being a good "smart" tv not so much. Constantly dropping internet signal, won't show the volume level most of the time.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Thundore, thank you for your message. Network issues can be very frustrating because it can cause things like apps not to load, movies to buffer, music not to play properly or other errors. This article is designed to help with some of the more common reasons that cause network issues to occur. If The Internet connection appears as Failed but the Wireless Network setting from the router is OK., troubleshooting steps are available in the following link: https://us.en.kb.sony.com/app/answers/detail/a_id/33288. Oscar. sony_US

  • Rated 5 out of 5 stars

    Nice TV for Novice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is beautiful but difficult to manage set up. I still haven't figured out the remotes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Casey, We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department.Thank you.-Jay sony_US

  • Rated 5 out of 5 stars

    Excellent Smart Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart television has enabled me to reduce my monthly cost for my television services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it love it! Very great love it glad I got it excellent viewing no problems happy with item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy shopping at Best Buy great customer serviceI would recommend Best Buy to all my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has HD and ultra 4K and I love the size and extremely high resolution and excellent graphics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tv, Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I think this is great tv. Good picture, good sound. I would recommend this tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony, the one and only! They sell no bologny Great high definition. I should of gotten the 60.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HDR IMPROVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not sure if i bought a good upgrade 4ktv but I'm glade i took the risk I'm very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Crisp and clear definition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV Crisp picture User friendly instantly turns on when button engaged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for the price paid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great brands at great prices. I would recommend for people to purchase Sony or insignia 4K tvs.

    I would recommend this to a friend