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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2167 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, ease of use, and 4K capabilities of this 55" TV, with many praising the color accuracy and value for the price. However, some customers expressed dissatisfaction with the remote control's design and reported occasional issues with internet connectivity and volume levels. The refresh rate also received mixed feedback, with some users finding it adequate while others desired a higher rate. A few minor concerns were also raised regarding the TV stand's design and stability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,166 reviews
  • Rated 4 out of 5 stars

    2nd Hand,, but definetly worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my TV second hand (returned) it was short the hardware packet/manual but worth what I paid for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product was exactly as described on site!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The options that it has made sense for the price..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for the price. I love the ultra Hd. It did not come with an instruction book so I am upset about that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics for movies and games are awesome!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv just wish they could put a button on it and disable all the smart stuff and have it just be a tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is incredible quality and a great size. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 55 inch 4k with dynamic range is awesome!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv for 4K beginners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at several tv I decided on this one. It was a cheaper model that comes with high dynamic range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All new TVs should have better sound without soundbar. Miss the older Sony with speakers on front of TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mimi, thank you for sharing your feedback about the TV. This will be a big help in improving the quality of our products. Rest assured that this reaches a relevant team. Regards, ~Erin sony_US

  • Rated 4 out of 5 stars

    Nice product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the layout of this refrigerator! Everything is easy to access and easily configured to ones own liking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have this TV replaced because of some darks spots on the first one. Other than that it works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd like it if the picture where better, but still nice. Maybe it's just Comcast that has a bad picture.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great set for gaming. But that's about it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this set. For money I was like wow. But once I had setup my PS4 Pro it was fine. But! Then came the night time to watch Netflix and the disappointment started. In dark rooms blacks looked grey and blotchy! The problem is no local dimming. Neither does the 800E. So I ended up getting the 900E, worth every penny of my investment.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv to get. Graphics on movies and gaming is perfect. No lag and never to dark on dark areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's nice to hear, S1k3h4wj11! We are happy that you seem satisfied with your new Sony TV. Thanks for choosing Sony! -Vincent sony_US

  • Pros mentioned:
    4k

    Rated 3 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't get past the graphics, I like 4k. Especially for gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although issues with set up date, management resolved issue and am very happy with my purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much better than my old one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't think I needed to upgrade, but once I got it home and saw the quality...big difference!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product For Low Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at other products to purchase, but I was able to save $200.00 for this Sony television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok the best thing about this tv is it color reproduction and that sony picture quality leaving that aside there is nothing good about this one. The wi-fi connection is the worst of all the TV's I have ever owned, keeps dropping and the connection process takes a very long time. Customer service from sony's side is pretty bad because they have no idea on what they are talking about. You'd be better of researching the problem on your own. Yes and I did not do enough research before buying this one and took to a best buy employee's word on buying the tv. That particular employee was like this tv is so great, it has this and that which I later found out to be not true after a thorough research. Best buy you can do better than this to not provide misinformation to your customers.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sabal, We're sorry to hear about the issue. For better assistance, kindly send us an email at [email protected] with your product details and a description of your concern with the TV. Regards, Jerome sony_US