Customer Ratings & Reviews
- Model:
- XBR55A8H
- SKU:
- 6401199
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, OLED display, easy setup, color, and price of the 55" Class A8H Series OLED 4K UHD Smart Android TV. They appreciate the exceptional color, clarity, and sound, as well as the competitive price. While some customers have experienced minor issues with the remote control, HDMI 2.1, operating system, gaming, and Wi-Fi connectivity, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Toots69
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know how rate my tv yet, I don’t get it until the 7th of Jan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toots69, We are positive that you like the Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony! Vincent
Sony A8H
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv wish i would.. of waited and got the new LG C1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kinghoover24, We are glad that you like your new Sony Bravia OLED TV. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. We appreciate your feedback. Thank you for your purchase. Vincent
A Lot of Features - But They Do Not All Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a very annoying issue: The eArc does not work with the Sony STR-DH770 receiver but it is supposed to. When I try to connect, the TV lists all the supported devices and that specific receiver model is on the list. It should, work but does not. It's not the cable (which is new) nor the receiver, it's the TV. Sony's advice via chat was to rebuild my stereo cabinet so i could move it a bit closer to the TV. They also had me reset factory setting on the TV - which will cost you almost a full day to set it up again (downloading and logging in to all the apps, etc.) Or you can return it and get a different brand TV that works as it is supposed to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NJEdwin,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue with the HDMI eARC of your Sony Bravia TV. If you haven't tried updating the firmware of the TV yet, we highly suggest performing a software update: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8h/downloads. The updates include key features, applications, bug fixes, and feature improvements.
We want to make sure you’re taken care of and help check on your TV. We can also review your case so we can understand the issue clearly.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Sounds Keeps cutting out.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and Android operating system are great! But having to unplug and plug back in the TV several times a week so that audio works for various apps and Bluetooth headphones is not acceptable. A quick internet search on this issue will give you several hits, so this is not just a problem with my tv. My last 4 TV's have been LG and when I return this TV, I will be getting an LG.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CRed,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having a sound and Bluetooth headphones issue with your Sony Bravia TV. This is usually not the case with our premium TVs. If the unit is still with you, we can isolate the issue by performing troubleshooting steps. If the issue occurs only with certain apps, please make sure these apps are updated. You may also set the Google Play Store Auto update app to ON so all of your apps will be updated once there are updates. Your TV should be updated as well. Make sure Software Auto update is set to ON (for future software updates). On the supplied remote, press the Help button > Select System software update, and make sure "Automatically check for update" is set to ON.
Your A8H supports the A2DP (Advanced Audio Distribution Profile) Bluetooth profile. We have certain Sony Bluetooth headphones that are tested and compatible with A8H. Other Bluetooth headphones that support A2DP may work with your TV. However, we don't guarantee its operation. For more details, check out this link: https://www.sony.com/electronics/support/articles/00159290.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Not as clear as old tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as dood tv as the older Samson but it only lasted 3 and one half years . Maybe the Sony will lasted longer . It was more expensive but picture quality is not as good and too dark.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Xxxx,
Thank you for purchasing and choosing our Sony A8H OLED TV.
We’re sorry to hear that the picture quality is not meeting your expectation. We’d like to help you with your picture settings and get an understanding of the content you are watching.
Page 6 of your reference guide of the TV manual notes that the screen brightness is automatically reduced when displaying still images, clocks, bright colors or logos. This is to protect the longevity of your TV from image retention.
There are also additional settings that can be turned on to enhance the brightness of the TV.
Sony also released a firmware update that helps Improves the general performance of the TV. For details, please visit www.sony.com/electronics/support/oled-tvs-android-a8x_a8h-series/xbr-65a8h/downloads/00016759.
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Thanks,
Sam
Can't Watch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize when I purchased this OLED 55" A8H TV that I could not watch tv channels with displayed logos, news, sports channels, without causing IMAGE RETENTION.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DSmith, thank you for reaching out with your concern, and we are really sorry for the inconvenience. Organic EL displays (OLED) may experience image retention if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To protect your TV screen, avoid using images that may cause image retention. The good news is that we have steps to protect the TV screen from image retention. Please reference the following links for more information:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8h/articles/00173479
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8h/articles/00191209
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
Thank you for letting us help assist you.
Sincerely,
Romeo
Disappointing Sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the audio ( speech clarity) is no better than the 9 yr old Sony I replaced!! Was assured there would be a noticeable difference however that is not the case.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello foxborojack18, We are sorry that you were disappointed with the sound quality of your Sony Bravia TV. The audio may also depend on the source or content you are playing. You can also adjust the sound quality from the setting of the TV: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Picture quality
Stay away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV. The Bravia's won't update correctly and have limited interoperablity with headphones... GREAT picture... but stupid stuff doesn't work for a TV at this price point. Just checked and I'm just outside the return window... or else I would. Will never purchase Sony TV again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nope,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue updating the firmware of your Sony TV and when connecting headphones. This is definitely not the customer experience we want you to have. The updated firmware for your Bravia is v6.5042. If your TV is outdated, you can update its firmware using a USB drive or the "Automatically check for update" function of the TV: https://www.sony.com/electronics/support/oled-tvs-android-a8x_a8h-series/xbr-55a8h/downloads/00017155. When using the "Automatically check for update" function, make sure you have an active and reliable internet connection.
With regard to your headphones concern, either you are trying to connect wired or Bluetooth headphones, we recommend checking out these articles for more details:
-https://www.sony.com/electronics/support/articles/00159290
-https://www.sony.com/electronics/support/articles/00201347
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Defect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return because of a minor dent but we end up getting a 65” and love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moose,
Thank you for choosing and purchasing our Sony A8HBRAVIA LED Smart TV.
We regret to hear that you received the unit that has a minor dent. We are glad that you were able to return the unit and upgraded it to 65”.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Should you need further assistance with the replacement unit, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Tv turning on by it self.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony bravia tv turning on by it self Disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tvproblems,
Thank you for choosing and purchasing our A8H OLED TV,
We regret to hear that the TV turns itself on. This is definitely not the viewing experience we want you to have with our premium TVs. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections.
If you have a CEC devices connected to the TV, the CEC control of these devices may be the issue of why the TV is waking up. To further isolate the issue, please follow the steps below if your TV turns on or off automatically.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8h/articles/00114471
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Wish I hadn’t bought it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You change the channel. Doesn’t go straight to channel
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whitneyhill, Thank you for the feedback on your experience with your new A8H. This is usually not the case for our TVs nor the experience we want you to have. We would like to know more about your concern. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Unfinished install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been over month and our TV install is still not complete
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello havenone, We regret to hear about your experience. We highly recommend contacting the seller or the installer directly and make a follow up. We value your input and appreciate your feedback. Thank you for choosing Sony! -Vincent
I am not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this tv, it's not a bright tv, Picture keeps dimming even with light sensor turned off. Picture starts off great , then gets dark. I want my picture settings to stay where I put them. Sony's auto dimming feature is terrible! I don't recommended this tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Binu,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear that you are not happy with your OLED TV. This is definitely not the experience we want you to have. We always recommend updating the firmware of the TV to resolve any possible software-related issues with the unit. The software update also improves the general performance of the TV. If the whole image or part of the image remains still, the screen brightness will be gradually reduced to prevent image retention. This is not a malfunction of the TV.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love OLED tv. It is definitely worth to invest on a nice tv
I would recommend this to a friendTwo Bad TVs
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV in June 2021. It stopped working by November 2021. It turned on and off by itself or wouldn’t turn on and eventually had a distorted image. After working on it for a while, Geek Squad replaced it with a new TV of the same model. We should have chosen a different brand because a year after getting the second TV, it’s starting to do the same things. As I was writing this, it randomly shut off. We will not get Sony Bravia again even though we like the TV otherwise.
No, I would not recommend this to a friendShame on Sony, and shame on Best buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Purchased from Best Buy in Murfreesboro. Got it set up and two days later noticed major image retention that must have occurred during initial setup. Now I’m stuck with a tv that has major burn-in because Sony claims it’s my fault and Best Buy says it’s Sony’s problem. Truly unbelievable, but this will be the last purchase I make from Best Buy or Sony (and I’ve purchased 2 oleds and a premium Qled just this year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WDisgruntledCustomer,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue with the display of your Sony TV. This is definitely not the customer experience we want you to have. Organic EL displays (OLED) may experience image retention if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. You can also visit this link for more details: https://www.sony.com/electronics/support/articles/00173479.
Should you need further assistance, please email the below information to socialsupport@am.sony.com so we can review your file.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Cons mentioned:Reliability
Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 3 months won’t turn on..Now I can’t watch the NFL playoffs .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trash, We are sorry to hear about the issue you are having. This is usually not the case for our TVs nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-55a8h/articles/00153674
If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check the HDMI ports to what you want to connect to this one. Beautiful tv, doesn’t work with newer components.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brad,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry you are having an issue connecting newer devices or components with your new Sony A8H TV. This is usually not the case with our premium TVs. Our XBR55A8H has four HDMI ports (1 Side, 3 Bottom) and one of them also supports eARC (HDMI 3). You can check all the support ports/connections from this page: https://www.sony.com/electronics/support/res/manuals/5014/67be14417fc6b33a2527de348b5ecf12/50147791M.pdf.
We want to know more about your concern and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Forget Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony does not stand behind their expensive Bravia TV. One of their automatic updates broke mine, their support remoted into it and said "can't fix it, it's out of warranty (had it 2 years and a month), too bad, so sad. I'm DONE with Sony
No, I would not recommend this to a friendNo thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had problems from the day we bought it Surprised because it is a Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gavi, thank you for choosing and purchasing our Sony A8H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. We would like to know more details about your issue. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping SONY!
~Earl