Customer Ratings & Reviews
- Model:
- XBR55A8H
- SKU:
- 6401199
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, OLED display, easy setup, color, and price of the 55" Class A8H Series OLED 4K UHD Smart Android TV. They appreciate the exceptional color, clarity, and sound, as well as the competitive price. While some customers have experienced minor issues with the remote control, HDMI 2.1, operating system, gaming, and Wi-Fi connectivity, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
No thanks, returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hdmi 2.0 port, totally ridiculous. Idk what sony was thinking with this one...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LiftdLI,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear that the TV had to be returned. There is much confusion about the HDMI versions and concerns about compatibility. For this reason, we do not promote the HDMI versions incorporated on many of our products. Instead, we advertise the features of a product that are associated with a particular HDMI version. The A8H supports the HDMI eARC, which is one of the HDMI 2.1 standard features. If you are looking for a Bravia the supports more HDMI 2.1 standard features, check out our XBR-X900H series or our Z8H.
Should you need further assistance, you can email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
TV is not turning on and needs reset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV turns off and will not turn back on after every couple of days, I am in touch with SONY they are not at all helpful and keep telling me the same trouble shooting steps over and over to reset the TV to factory settings. I would suggest do not spend 2K on A8 series.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi asc501,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your TV turns off every couple of days. This is definitely not the customer experience we want you to have. We can review your file so we can check what other troubleshooting steps we can do to further isolate and hopefully resolve this issue.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Thank you,
Vincent
Sony Social Media Team
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to set up. Picture was not that great for the price paid.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RStuart,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you are having an issue setting up your Sony Bravia TV. This is definitely not the experience we want you to have. We have a Setup Guide that you can follow to properly connect the stand of the TV: https://www.sony.com/electronics/support/res/manuals/5014/67be14417fc6b33a2527de348b5ecf12/50147791M.pdf Two or more people are required to do this. If your concern is about setting up the Android operating system, we have an article that will guide you during the initial setup: https://www.sony.com/electronics/support/articles/00122502. With regard to your picture concern, you can always adjust the picture quality according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is not working properly Best Buy referred me to Sony and Sony tried to troubleshoot the issue and we have not got anywhere someone needs to come out and look at the unit. I am not happy please help
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Help,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your Bravia TV is not working properly and still having an issue after performing troubleshooting steps with our technical support. This is definitely not the customer experience we want you to have. We want to make sure you’re taken care of and help check on your TV, and also review your case.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number (if available):
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Don't Buy Sony TV's without extended warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY ANY SONY TV. This TV died 15 months after I bought it. Had Geek Squad check it out. Screen is dead and Sony doesn't make replacements. Called Sony and they said Sorry out of warranty, sucks to be you!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MLS2000us,
Thank you for reaching out to us. We're sorry to hear what happened on your TV. This does not happen often and definitely not the experience we want you to have with us. May we know the case number so we can review your file and do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you regarding this matter.
We appreciate you and thanks again for shopping Sony. - Kris
Home Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Experience Ever I will be returning all items and cancelling credit card. Worst Experience Ever I will be returning all items and cancelling credit card.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DWLEW,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that you had an unpleased experience with your Sony TV. This is definitely not the customer experience we want you to have. If the unit is still with you, please make sure it is running the latest firmware. One of the best resolutions to any software-related issues with the unit is by performing a software update. The software update includes key features, applications, bug fixes, and feature improvements.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Open box might be junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the product. Best Buy is selling the open box with minor cosmetic, ,but it was totally out of fiction , wasting time
No, I would not recommend this to a friendReturn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Return and bought a Samsung. Don’t work when delivered and delivery was horrible.
I would recommend this to a friendTv screen cracked. Send back for new.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having hard setting up new appointment and adding additional item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hall1,
Thank you for choosing and purchasing our Sony A8H BRAVIA OLED Smart TV.
We regret to hear that you received a unit that has a cracked screen. We suggest contacting the seller directly to make a follow up for the replacement. We are sure that Best Buy will take care of you. We hope that you will be willing to revise your review based on your further experiences once you receive the brand new replacement TV.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Should you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
- Pros mentioned:Picture quality, Setup
Absolutely Awesome TV Experience!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love this TV! I don't need a ROKU anymore to stream all my Hulu programming; and every app is in ONE PLACE for super easy access from ONE Remote! The remote even controls the DVD player and the screen for DVD playback automatically pops up when you insert a disc! The picture quality is awesome of course and the sound is excellent also. I played a few 4K videos from YouTube and it blew me away what this TV is capable of! Super easy set and use out of the box. The 2 "feet" slot right in to the base in seconds. I would highly recommend this Sony Bravia 55" Android TV. So many other features I haven't mentioned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Awesome, We are thrilled to hear about your awesome experience with your new Sony Bravia OLED 4K TV. We always strive to deliver the best picture and sound quality with our TVs. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. The A8H also features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing Sony! -Vincent
- Pros mentioned:Picture quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went into Best Buy for an LG CX 55” and the Best Buy Home Theater rep gave me an insane deal on this tv that was too good to pass up. I absolutely love this tv. Not worried about burn in because Best Buy covers that for 5 years, and while I’m giving up HDMI 2.1 by passing on the LG CX, consoles aren’t likely to achieve true 4K 120Hz as a standard for another 3-5 years, and by that time, I’ll just get another Sony OLED that’s primed for the future at that time. In the meantime, this tv is insanely beautiful! Games look incredible, movies even better with Dolby Vision, I’m incredibly impressed with Sony’s TVs and I plan on getting my father a Sony tv for Christmas since his is hurting his eyes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dannnn, We are thrilled to hear that you are impressed with your new Sony OLED 4K TV. We always strive to deliver the best picture quality with our TVs. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thank you for choosing Sony! -Vincent
4 Years and No Burn In
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost 4 years in and zero burn in. Best TV I've ever owned. The built in operting system still runs smooth.
I would recommend this to a friendBest 2021 OLED even today
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love this tv! want another one.. and the larger one but they don't exist anymore
I would recommend this to a friendBest decision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv still using and have no problem. Purchased it 2020 and currently is 2023. Happy with this purchase.
I would recommend this to a friend- Pros mentioned:Picture quality
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv picture and sound quality are good but the tv keeps on freezing, it won't respond to the remote right away also causing it to lag
No, I would not recommend this to a friend X1 piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. The X1 processor is junk. Slow cant even describe it. Total disappointment i will never buy another sony tv.
No, I would not recommend this to a friendAmazing Picture Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this TV and it's absolutely stunning! I bought this for movie watching and it's like I'm watching a movie for the first time, even if I've seen it dozens of times,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, Congratulations on your new Sony A8H! We're thrilled to hear you're enjoying the excellent picture quality and the movie theater-like experience with your TV. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Thanks for choosing Sony! -Sam
GreatPicture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV, replaced my LG 55" which was awful. Sony tech support is superior to LG. They can log into your TV and assist you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MagicPencil, We are glad that you love your new Sony Bravia 4K TV. You chose the best TV brand. The A8H features the X1 Ultimate picture processor, the same processor we use in our flagship 8K HDR TVs, giving the TV an impressive boost to sharpness, contrast, and color enhancement. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. We also hope you will notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for your purchase. Enjoy! Vincent
Worst tv ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid almost 2k for this tv 4 years ago and it moves in slow motion…HORROR
No, I would not recommend this to a friendCan't keep up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I do not see a very big difference with me previous HD TV and this one but it is slight. Not much 4K out yet anyway and 8K is already being produced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Onearmedpanda, We appreciate your feedback. The TV is powered by our best processor to date, the X1 Ultimate, for an unbelievable 4K HDR picture quality with absolute black levels that can only be delivered by an OLED TV. Using our Pixel Contrast Booster technology, you will experience real-world colors, and discover the detail in deep shadow and bright highlights, just the way the creator intended. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! -Vincent