Customer Ratings & Reviews
- Model:
- XBR55A8H
- SKU:
- 6401199
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, OLED display, easy setup, color, and price of the 55" Class A8H Series OLED 4K UHD Smart Android TV. They appreciate the exceptional color, clarity, and sound, as well as the competitive price. While some customers have experienced minor issues with the remote control, HDMI 2.1, operating system, gaming, and Wi-Fi connectivity, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Broke after 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As beautiful as the picture is, the motherboard burned out on me 3 months after purchase. Thankfully it's under warranty, but it will be 3-6 weeks most likely before Sony sends someone out. Not worth the money at this quality. The only thing good that came out of this is that the folks at Magnolia were incredibly helpful, which I didn't know to expect. If you have a problem, call them FIRST.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferB,
We're sorry to hear about what happened to this TV and we apologize for any of the inconvenience. This is definitely not the experience we wanted you to have on our products.
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A8H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Reliability
This TV breaks after 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 62" Sony OLED Bravia as a splurge on Dec 1st 2019 and it is broken, less than 2 years later. I turn it on and it won't boot up, 4 red flashing lights. None of the remedies I've found to resetiong it has worked. Not what I expected after dropping 2K. Not pleased, will NEVER BUY A SONY TV again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MicheleW,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We regret to hear that your Bravia TV won't boot up. This is usually not the case with our premium TVs. To isolate this issue, we can follow the troubleshooting steps from this page: https://www.sony.com/electronics/support/articles/00153674. If the LED continues to blink in red, repair may be required: https://us.esupport.sony.com/support/s/service?language=en_US.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Should you need further assistance or if you have other concerns, you can email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
5 months max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Was a gift for Christmas 2020. By May it does not work. Three weeks trying to get best buy or Sony to repair or replace it. Waist of money. Poor customer service for both companies.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swindled,
We do apologize for the inconvenience. This is definitely not the experience we want our customers to have with us. We'll check it right away and will do the best possible for you.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Better picture? LOL!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was no better than our old television which we had for about 10 years. Waste of money!! My wife and I are VERY disappointed. Not worth the money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jima,
Thank you for choosing and purchasing Sony A8H Bravia OLED Ultra HD TV.
We are sorry to hear about your experience with the picture quality of your new Sony TV. This is definitely not the customer experience we want you to have. We can isolate the issue by checking the picture quality using different sources (e.g. using different streaming apps, playing picture/video from a USB drive, etc.). You also have the option to change the picture quality according to your preference: https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html. Make sure to update the firmware of the TV by following the steps here: https://www.sony.com/electronics/support/articles/00119543.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A8H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent