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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $599.99

Customer reviews

Rating 4.8 out of 5 stars with 108 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
95%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality of the 55" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025). Many comments praise the clarity and excellence of the image. Positive feedback also mentions the great sound quality. Overall, the television receives high praise for its visual performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 108 reviews
  • Rated 5 out of 5 stars

    Sony - 55" Class BRAVIA 2 II LED 4K UHD Smart Goog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m amazed at the picture quality on our new Sony 55” tv. The sound quality is excellent even without our sound bar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rakuwoman,

      It is most rewarding to hear that you are amazed by the picture quality of your new 55" BRAVIA 2 II! We are also thrilled that you find the sound quality excellent, even without the sound bar. Thank you for the five-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was purchased to replace a 40" Sony LCD TV. We swapped out some furniture in our bedroom and wanted a larger TV, and this 55" 4K Sony TV was a perfect fit. I mounted it high on the wall so now we can lie in bed and feel like we're at a movie theater. Sony TVs will always be my first choice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ravens12,

      We're so glad to hear that your new 55 BRAVIA 2 TV was the perfect upgrade for your bedroom and that you're enjoying a movie theater experience. We truly appreciate your loyalty and positive feedback.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great TV for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bedroom TV died and I found this TV. The reviews were good and the size was what we were looking for. Great picture and the TV speakers are decent. If you want a great TV on a budget this is the TV for you!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Martman!

      We are so pleased to hear that your search for a new bedroom TV led you to the K-55S20M2 and that it was the perfect size for what you needed.

      It's truly rewarding to know you are impressed with the Great picture quality and find the integrated TV speakers to be decent. We specifically designed this model to deliver an exceptional viewing experience and quality sound at a great value, so your feedback is a wonderful validation of that effort.

      Thank you for your strong recommendation and for trusting Sony to be the centerpiece of your bedroom entertainment!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice tv picture quality is absolutely stunning, will recommend to everyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenB,

      We're excited to hear that you're enjoying the stunning picture quality of your new Sony - BRAVIA 2 II! Your enthusiasm is the highest compliment we can receive! Thank you for choosing Sony and for sharing your great experience.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for my bedroom. The picture clarity is perfect and the color s are beautiful. I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EllisG,

      That's wonderful to hear! We are delighted that the 55" BRAVIA 2 II is the perfect size for your bedroom and that you are enjoying the perfect picture clarity and beautiful colors. We strive to deliver a stunning viewing experience no matter the room!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent top notch TV Very Happy!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this tv! It is excellent I was discouraged to get a Sony TV and I hadn't bought a TV in 10 years so I was really shocked Sony is the best at least this TV is so nice I love every part of it! The picture is so clear and it's easy to use I am so happy with it and it's worth every cent I did get it on sale so I got a great deal but still it's worth every penny way better than the other two that I'd take him back and was very disappointed in!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleW,

      We're so thrilled to hear that the BRAVIA 2 II has completely changed your mind about Sony! It’s incredibly rewarding to know that after a decade, our product has not only met but exceeded your expectations!

      The clarity you're enjoying is a direct result of our 4K HDR Processor X1, which works to enhance every image by reducing noise and boosting detail, creating a clear and vibrant picture. We’re also glad you find it easy to use, as we strive to make the user interface intuitive so you can focus on enjoying your content.

      Thank you for your fantastic review and for giving Sony a chance. We're so happy you love every part of it!
      DiegoV Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Den Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality pict sound system is appropriate and good speaker

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MirandaB,

      Thanks for the feedback! We're glad to hear you're enjoying the picture quality and sound from your new BRAVIA 2 TV. We appreciate you sharing your positive experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great Bravia

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Sony Bravia in 2009 and have been completely satisfied for 16 years. Recently I noticed the picture was not as bright as before. After much consideration, I decided it was time to upgrade. I went to Best Buy and saw this 55” Bravia that would fit perfectly in my space and it was on sale! I have had the tv for about 3 weeks now and love it. Picture quality is great and sound is clear. I’m 75 now and looking forward to this Sony lasting 16 years or more! Oh, by the way, I gave the old tv to a worker at my apartment complex and he is using it and enjoying it!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CathyO,

      What an inspiring and wonderful story!

      We are absolutely thrilled to hear about your incredible 16-year run with your previous display—that is the very definition of quality and durability that we strive for. We are delighted that you chose to remain a part of the Sony family for your upgrade!

      It brings us immense joy to know that the new 55-inch BRAVIA 2 II is a perfect fit for your space and that you are enjoying the superb visual clarity and clean audio. We sincerely hope this television provides you with many more years of enjoyment, and it is lovely to hear that your old model is still bringing happiness to someone else! Thank you for sharing such a perfect review.

      We really appreciate you choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55in

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is excellent. Great sound and brightness.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tracie,

      Thank you for choosing Sony!

      It's truly wonderful to hear that you are enjoying the picture quality, sound, and brightness of your K65S20M2 TV. We are delighted to know that these features are bringing you such enjoyment.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV for our kids entertainment room after having a Sony for several years in our family room. We got a great deal. The TV was easy to set up. We have it connected to our WI-FI to stream shows and also connected to game consoles. The picture quality is surprisingly clear. We purchased a low grade Sony sound bar which connected easily and streaming shows is a pleasure. One bonus about this Sony we did not realize at the time of purchase is it also easily connects to our Apple devices without needing Apple TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer!
      Thank you for sharing your experience with the K-55S20M2! We are very glad to hear that the setup was smooth and that it’s fitting perfectly in your kids’ entertainment room. It’s great to know you’re enjoying clear picture quality and easy connections to your game consoles and sound bar.

      Thanks for choosing Sony. We’re happy to be part of your family’s entertainment setup!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality, Setup ease

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and a great picture so what else could you want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brianna,

      Thanks for the fantastic review of the BRAVIA 2 II! We're immensely please to hear you're enjoying the great picture quality after an easy setup—we design our TVs' interfaces with a user-friendly experience on mind!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality on the tv. Speakers are loud and clear, and picture image is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChianaF,

      We are pleased to learn that you are enjoying the great quality of the Sony BRAVIA 2 II! We are especially happy to hear that the speakers are loud and clear, and the picture image is great. Thank you for your 5-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony 55" Bravia 2 II Smart TV (2025) Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my purchase. The curbside pickup was well organized and the employees made it that way. Days later I saw the TV at a lower price, but not enough to change my feeling of getting a really good deal. The installation to my previous wall mount was a perfect fit. The setup was easy and the picture exceeds my previous Sony TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BILLF,

      That is wonderful feedback! We are thrilled to hear you are very pleased with your 55" BRAVIA 2 II LED TV, and that the curbside pickup was well-organized. We are especially delighted that the installation to your existing wall mount was a perfect fit, the setup was easy, and the picture quality exceeds your previous Sony model.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great Interface!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the Interface provided by Sony much better than the other Products we considered. We also loved the option to have the TV boot up to the last Input chosen. We like having the TV start to the Xfinity Cable Input so we resume watching whatever show we had on. So many TV's make you return to the home screen which add an extra step. Great TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisH,

      That's wonderful feedback! We are so pleased to hear you are enjoying the interface and appreciate the design choice to allow the TV to boot directly to the last-used input, like your Xfinity Cable. We specifically included that feature to provide a smooth, customized viewing experience right from the start.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Picture quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Sony TV

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv. Great value. Great pitcure and good sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, HowardS!

      We are so pleased to hear that your K-55S20M2 TV has been a great purchase for you, offering both great value and a great picture!

      It's also rewarding to know that you are happy with the good sound quality. We strive to deliver an excellent all-around experience right out of the box.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Very satisfied with this product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were replacing an older tv and decided on the Sony - 55" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025) based upon the price and the fact that we love the Sony brand. We were not disappointed. The picture quality is excellent. We don't expect OLED quality for the price we paid. The interface was a bit confusing initially, but once we got accustomed to it, switching inputs was easy. I recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review, Tzuandpom!

      We are so pleased to hear that your new Sony 55" Class BRAVIA 2 has been such a great replacement for your older TV. It’s truly rewarding to know that the excellent picture quality and great value met your expectations.

      We appreciate your honest feedback about the initial interface, and we’re glad to hear you've found it easy to navigate once you became familiar with it. We designed our TVs to provide a seamless and high-quality viewing experience, and your comments affirm that we've succeeded.

      Thank you again for your loyalty to the Sony brand and for your strong recommendation.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia 55"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. It has great picture quality. We have to turn up the volume a bit more than our other tv but the sound is good. It's just different. We can use the Sony remote and the cable remote. It looks so much bigger than our old tv but is only 5 inches larger.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your great review, Otterbox!

      We are delighted to hear that you love your K-55S20M2 television and that you are enjoying the great picture quality!

      We understand that adjusting to the volume level compared to a previous TV can take a little time, but we're glad to hear the sound quality is still good. It's also fantastic that you can use both the Sony remote and your cable remote for control, highlighting the seamless integration we strive for. Finally, we love that the stunning design makes the 5-inch size increase feel so much more impactful!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    The TV that replaces cheap TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the lower end of Sony's Bravia series but it was all I needed for guest rooms. I have a 83-inch Bravia 8 in the family room. The Bravia 2 II has excellent viewing angle and picture that will not disappoint. It lacks a lot of frills that most people will never use anyway unless it is in a home theater or main room. Suggest getting a decent sound bar, but that is for any TV with down firing speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffZ,

      That's a thoughtful comparison! We're delighted to hear that even the BRAVIA 2 II provides an excellent viewing angle and picture quality that won't disappoint in your guest rooms, and we appreciate your professional perspective on the features. Your suggestion about a soundbar is well-noted, and we agree that it’s a great way to elevate the audio experience with any TV featuring down-firing speakers.

      Thanks for choosing Sony.
      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Good replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an earlier model that was problematic with constant freezing on apps. So far, so good. I have to relearn the remote, which is different, as our fingers get set to autopilot when we've had the same one for a long time. The home screen navigation is also different.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rcgray, thank you for taking the time to share your experience with the Sony - BRAVIA 2 II! We're delighted to hear it's performing well compared to your previous model. We understand that getting used to a new remote and home screen can take a little time, but we're sure you'll get used to it. We truly appreciate your feedback and hope you continue enjoying your new TV for years to come! Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony, still the one and only.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace an LG of the same size, due to capacitors going bad. That LG lasted a year at most, while the 2 Sony's I've had prior to this current purchase have lasted 4-5 years and well over a year on this second Sony. The first Sony suffered an accident and would probably still be working otherwise. Sony has always been a great buy with quality components throughout all my years of owning their products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for this wonderful and insightful review, JeremyG!

      We are delighted to hear that you have experienced such exceptional longevity and quality from your Sony televisions over the years. Your loyalty means a great deal to us!

      It's rewarding to know that the K-55S20M2 continues this tradition of reliability, especially when compared to previous brands you’ve owned. We focus on building our products with quality components to ensure they are a reliable and worthwhile investment for years to come.

      Thank you again for being a valued Sony customer!

      Best regards,
      Gus, Sony Social Media Team sony-global