Customer Ratings & Reviews

Thank you for the wonderful review, SonyBestBuydelivers!

We are so pleased to hear that you are Very satisfied with your experience, especially the selection recommendation and the sales person's knowledge—that is a huge compliment to our retail partners!

It is great to know that the K-55S20M2 television is performing exactly to your satisfaction.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi user207637!
Thank you so much for the recommendation! We are delighted to hear that you are finding so much value in your K-55S20M2.

Thanks for selecting Sony!
Best regards,
Estefany

Hi BettyJ!
We are thrilled to hear that you are so happy with your new K-55S20M2!

This TV features a 4K HDR Processor that delivers lifelike picture quality with vibrant, natural colors. It also includes Google TV for easy access to all your streaming apps.

Thanks for choosing Sony!
Best regards,
Estefany

Hi DanO,

We could not be more pleased to hear that your experience with the BRAVIA 2 II has been so positive and that we have continued to earn your trust.

We design our televisions to provide a premium viewing experience right out of the box, and the BRAVIA 2 II is a perfect example of that commitment, featuring the 4K HDR Processor X1 for lifelike color and contrast. Knowing that you’ve consistently turned to Sony for your home entertainment needs means a lot to us, and we are glad this latest addition to your home is no exception to the quality you expect.

Thank you for your continued loyalty and for being part of the Sony family.

Best regards,
Dominick

Hi KathyK!
Thanks so much for sharing your feedback with us. It is truly wonderful to know that you’re a fan of Sony and that you're liking your new K-55S20M2 TV.
At the same time, we really appreciate your honesty about the learning curve.

To help you get comfortable with your TV, we recommend keeping this link handy. It includes the manual and more information that you can refer to whenever you need a little extra help: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s20m2/manuals

Thanks for choosing Sony and sharing your thoughts!
Best regards,
Estefany

Hi TerrelB,

It is most rewarding to hear that your new television has delivered on our promises and that you would recommend it to others!

The BRAVIA 2 II is engineered to bring a premium cinematic feel into any room, utilizing our advanced processing to ensure that every frame is packed with natural color and sharp detail. We take great care in our craftsmanship to ensure that the quality you see in our galleries is exactly what you experience in your own home. Knowing that the picture and build have made such a positive impression on you is fantastic.

Thank you for choosing Sony!

Best regards,
Dominick

Hi JacquelineA,

We are so happy to hear that you are a loyal Sony fan! It is wonderful to know that you are enjoying the realistic colors and the best-in-class picture quality of your new BRAVIA 2.

Thanks for choosing Sony.

Best regards, 
Eliab

Hi Mary!
Thanks so much for the review! We are immensely pleased to hear that you are having a wonderful experience with your K-55S20M2.

This TV features a 4K HDR Processor that makes every scene look lifelike with crisp detail and natural colors. It also includes Google TV to help you find all your favorite movies and shows in one easy place.

Thanks for selecting Sony!
Best regards,
Estefany

Hi MikeB,

We are so happy to hear that your new BRAVIA 2 is a great upgrade for your home! We appreciate your loyalty and are glad to have you in the Sony family.

Thanks for choosing Sony.

Best regards,
Eliab

Hi ChantelleA,

It’s a true pleasure to hear that you are so happy with your choice of the BRAVIA 2 II!

The heart of this incredible visual experience is the 4K Processor X1, which we’ve engineered to bring everything you watch to life. By using advanced algorithms to cut noise and boost detail, the processor ensures that even standard HD content is upscaled to near-4K resolution with lifelike color and contrast. Knowing that this dedicated processing power is delivering the "excellent" quality you expected is wonderful to hear.

Thank you for trusting Sony to be the centerpiece of your home entertainment!

Regards,
Dominick

Hi ChrisD,

It is great to hear that your new BRAVIA 2 II is performing reliably for you. We understand that choosing a new television is a significant investment, and we are glad that the quality and functionality of the display are delivering the consistent experience you were looking for.

Thank you for choosing Sony to be part of your home viewing!

Regards,
Dominick

Hi BrendaE,

We are happy to hear that you had a flawless delivery experience and are enjoying the easy setup and great picture quality of your new BRAVIA TV!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, John!

We’re thrilled to hear that you’re enjoying the excellent colors and content on your K-55S20M2! It’s great to know that you’re finding it to be such a high-value addition to your home.

Thank you for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Thank you for your feedback, YutakaY.

We are honored to hear you consider Sony the highest quality. It's rewarding to know you trust our products.

We also understand your concerns regarding the stand and the potential safety issues during an earthquake. The safety of our customers is our top priority, and we design our products to be as secure as possible. We apologize for any worry this has caused. For increased stability, we always recommend securing your TV to a TV stand or wall mount to prevent it from tipping or falling. You can find detailed instructions for safe setup in the TV's user manual.

Regarding your question about how to clean up the TV's liquid, we want to provide you with the most accurate and safe information. We recommend you contact our product support team directly as they can provide specific guidance for your TV model and ensure you handle the situation safely.

Thank you again for your valuable feedback and for being a loyal Sony customer.

Best regards, Gus, Sony Social Media Team

Hi Dissatisfied,

We are sorry to hear that the sound and daytime brightness of your BRAVIA 2 II haven't met your expectations. While this model is a great entry into 4K, its direct-lit LED panel is best suited for controlled lighting. For a room with a lot of natural light, we highly recommend considering the Sony BRAVIA 7 Mini LED. It features much higher peak brightness to cut through glare and uses XR Backlight Master Drive for superior contrast. Additionally, it includes Acoustic Multi-Audio, which provides a much fuller, more cinematic sound compared to the standard speakers on the BRAVIA 2.

Thanks for choosing Sony.

Best regards,
Eliab

Hi AnnB,

Thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you encountered during the setup of your BRAVIA 2 II. . This is certainly not the seamless experience we strive to provide our customers.

We would like to clarify that this model fully supports cable boxes and external devices via its HDMI inputs, as well as a vast library of streaming apps through the Google TV interface. Setting up these features typically requires a stable internet connection and a Google account sign-in to access the Play Store.

For future reference, we highly recommend consulting our Official Help Guide, which provides step-by-step instructions on connecting external devices and downloading apps:

https://helpguide.sony.net/tv/musltn3/v1/en-003/index.html

We appreciate you giving Sony a try and wish you the best with your new setup.

Regards,
Dominick

Hi Koontzy43,

We are genuinely sorry to hear about your experience with the Sony BRAVIA 2 II. We understand how frustrating it is to deal with interface delays and the difficulty of connecting external speakers.

To help resolve these performance and connection issues, we recommend performing the following troubleshooting steps:

1- Power Cycle: Unplug the TV from the power outlet for approximately 2 minutes, then plug it back in. This clears the system cache and can resolve minor software hangs.

2- Check for Software Updates: Updates frequently include performance patches and bug fixes. Please navigate to: Settings > System > About > System Software Update > Update your TV software.

3- Factory Data Reset: If the issues persist, a reset can eliminate deeper software glitches affecting performance. Please note this will return the TV to its original out-of-the-box settings. Navigate to: Settings > System > About > Reset > Factory Data Reset

If these steps do not improve the interface speed or HDMI stability, we highly encourage you to reach out to our Technical Support Team for a deeper diagnostic:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi SergioT,

We are very sorry to hear about your experience with your new BRAVIA 2 II. This is certainly not the level of reliability we aim for with our products, and we understand how frustrating it is to encounter a power issue so shortly after purchase. To help resolve this, we recommend following these troubleshooting steps:

1- Perform a power cycle: Unplug the TV from the wall outlet for approximately 2 minutes, then plug it back in and attempt to power it on.

2- Test a different outlet: Ensure the issue isn't related to the power source by plugging the TV directly into a known working electrical outlet, bypassing any surge protectors or power strips.

3- Perform a forced factory reset: Unplug the TV from the power source. Press and hold the power button located on the TV (underneath the frame in the middle). While continuing to hold the button, plug the power cord back in. Keep holding the button until you see a screen indicating that the system is "Erasing."

If the television still fails to power on after these steps, we highly suggest contacting our technical support team immediately so we can provide the warranty options available to you:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Best regards,
Dominick