Customer Ratings & Reviews

Hi JocelynF,

We are immensely pleased to hear that the BRAVIA 2 II was exactly what you were looking for and that you’re enjoying the value it brings to your home. Providing a high-quality cinematic experience at a great price is something we take great pride in.

Thank you for trusting Sony!

Regards,
Dominick

Hi Marcohv,

We are pleased to learn that you like the picture quality of your Sony BRAVIA 2 II.

We also appreciate your constructive feedback regarding the audio quality. We understand that sound preference is very personal, and we want to ensure you get the best possible experience.

We're happy to inform you that your TV gives you the ability to customize and fine-tune the sound quality to your exact preference. You can easily adjust settings by following the steps in this helpful guide:

https://www.sony.com/electronics/support/articles/00302857

We hope these adjustments will improve your viewing experience, and thanks for choosing Sony!

Regards,
Dominick

Hello JDog,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying the K55S20M2 TV and appreciate your positive feedback on its value and audio quality. It’s great to know the TV is delivering strong performance while offering excellent value. Thank you for taking the time to share your experience with us.

Best regards,
-Fred

Hi LGUltraWide29Inch,

It brings us great satisfaction to hear that you are enjoying the vibrant performance of your new TV.

The seamless color transitions and immersive audio you're experiencing are all thanks to the 4K Processor X1™. This advanced chip works in real-time to upscale every pixel and reduce noise, ensuring that whether you're watching a fast-paced action flick or a nature documentary, the picture remains crystal clear. Plus, with its wide viewing angles, the BRAVIA 2 II is designed to maintain that stunning color accuracy and contrast no matter where you’re sitting in the room.

Thank you for choosing Sony!

Regards,
Dominick

Hi KaileeM,

That's wonderful feedback! We are thrilled to hear that you are loving your new 55" BRAVIA 2 II TV and that the setup was easy. We pride ourselves on delivering a great experience from the moment you plug it in.

Thanks for choosing Sony.

Best regards, Eliab

Hello KenK,

Thank you for choosing Sony!

It brings us great joy to hear that the K55S20M2 TV is exactly what you were looking for. Bravia truly offers exceptional quality, and we’re glad it’s delivering a wonderful experience for you. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi StevenN,

Thank you for sharing your feedback on the Sony - BRAVIA 2 II. We understand how important it is that your TV delivers the best possible picture, and we'd like to help you fine-tune the experience.

For the sharpness, your TV allows you to customize the picture to your preference. You can do this by going to Settings > Display and sound > Picture > Clarity, and adjust the Sharpness option until you find the level that looks right for you.

As for the picture not filling the entire screen, this can usually be resolved by adjusting the "Wide Mode" settings of your screen. You can go to Settings > Display and sound > Screen > Wide mode, there you can try the different options available until you find the one that makes the picture fit entirely on the screen.

Reference: https://www.sony.com/electronics/support/articles/00031431?utm_source=glean

If these adjustments don't fully resolve the issues, our technical support team will be glad to provide further assistance. You can reach them here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Best regards,
Dominick

Hi MyTV,

Thanks for this incredible review! We're absolutely delighted to hear you're enjoying your new BRAVIA 2 II TV.

It's wonderful to know you're pleased with the picture quality and price, and definitely the ease of mounting—Hearing that you had an amazing experience with the salesman makes us really happy!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.

Thank you for your review, JuneP!

We appreciate you taking the time to share your experience, even though you ultimately settled on the 43-inch Sony television instead of the K-55S20M2.

It's wonderful to know that while the larger size wasn't the right fit for your space, you still chose Sony for your home entertainment needs. Finding the perfect screen size for a room makes all the difference, and we're so pleased that the 43-inch model is working well for you.

Thank you again for your loyalty and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Nice,

We're so happy to hear that you think the BRAVIA 2 is an excellent television with great value, and that you would recommend it for a living room. We appreciate you taking the time to share your feedback.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Seahawksmama,

That's great to hear! We're so proud to have you as a returning customer, and we truly appreciate your loyalty. We're glad to know our commitment to reliability is why you continue to choose Sony.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Alexmorrisrodrigues,

Thanks for this awesone 5-stars rating!

We're so pleased to hear you're enjoying your new BRAVIA 2 II—especially knowing that you find it easy to handle! It's truly rewarding that you consider our brand the best!

Thanks for choosing Sony, we really appreciate your loyalty.

Sincerely,
Jenn | Sony North America.

Hi EMMAT,

It's fantastic to hear that you're a fan of Sony products and that you've chosen our TVs for every room. We truly appreciate your loyalty!

Thanks for choosing Sony.

Best regards,
Eliab

HI Michael,

We apologize that your experience with the BRAVIA 2 TV and your sound bar has been frustrating and below the quality you expect from Sony. For the blurry picture, please try a quick power cycle of the TV by unplugging it for two minutes and plugging it back in, and then ensure your Picture Mode is set to Standard and check the Sharpness and Digital Noise Reduction settings within the Picture menu. For your sound bar and subwoofer, which rely on a stable wireless connection, try fully resetting both devices by unplugging them for two minutes and then reconnecting them, or manually link the subwoofer to the sound bar through the sound bar's settings menu (often found under Wireless Speaker Settings), as wireless interference is the most common cause of no subwoofer sound.

Thanks for choosing Sony.

Best regards, Eliab

Hello BMFC43AMG,

Thank you for considering Sony products.

We are truly sorry to hear that your K55S20M2 stopped working only 16 days after your purchase. We understand how disappointing it is to deal with a technical failure and then face a strict return policy by just a single day.

We want to make this right. Please contact our support team so we can gather more details and assist you with your 1-year warranty. You can find our contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
-Fred

We are very sorry to hear about this, TriciaK.

It is disappointing to learn that your K-55S20M2 is not performing as it should and that you’ve had difficulty getting the support you need. We want to make sure this is looked into immediately.

Please reach out to our customer support team directly so we can investigate the situation and help find a resolution. Your experience is important to us, and we want to help get things back on track.

You can find contact options here:https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for choosing Sony.

Best regards,

Gus,
Sony Social Media Team

Hi StevenW,

We are happy to hear that your new BRAVIA 2 is a great upgrade and that you’re enjoying the clear picture and sound quality!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Jmack283,

We are honored to hear that you are so impressed with the picture and sound quality of your new BRAVIA 2 II. There is no higher compliment than a recommendation to friends, and we are thrilled that the immersive performance of this TV has inspired you to share your experience with others.

We truly appreciate you being part of the Sony family and helping us spread the word.

Regards,
Dominick