Customer Ratings & Reviews

Hi Will, we're glad you love your new TV! Thanks for choosing Sony. ~Earl

Hi WJHmusic, Fabulous! We're delighted to hear your enjoyable experience with the amazing picture and sound quality of your BRAVIA 3 TV. It's fantastic to know that it works great so far in your bedroom. Thanks for choosing Sony! -Jess

Hi DRC54,

Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and it delivers amazing picture quality. Your feedback regarding the TV speaker is extremely important to us and is very much appreciated. As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound customization. For more information on how you can enhance your listening experience check the Adjust Sound Settings on your Google TV on the link below.

https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_04.html

Thank you for purchasing the 55" BRAVIA 3 and for choosing Sony!
-Jess

Hi FranciscoH,
Awesome! We're thrilled to hear your enjoyable experience with the incredible picture and sound quality of your new BRAVIA 3 TV. Thanks for choosing Sony! - Kris

Hi billonahill. Thank you for your feedback and for choosing Sony TVs over the years. We’re glad to hear that our TVs have performed reliably for you. We continually strive to innovate and bring you the latest in television technology. Thanks for choosing Sony!. Regards, Milton.

Hi HelenM,
Thank you for your time writing this review! While we are glad you like the picture quality of your new BRAVIA 3, we're sorry to hear your difficulties with the TV. To better assist, could you provide us more information of your concern?

For the meantime, you may find this link helpful with information on getting started and using the features of this TV: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01.html

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi CynthiaW,

Thanks for the 5-star rating! We could not be more pleased to hear you're loving the Bravia 3 TV! We hope you have amazing movie nights ahead.
Thanks for choosing Sony.
-Eliab

Hello HermiloQ,

Thank you for choosing Sony.

We're honored to hear that you recognize the K55S30 TV as a great option for entry-level affordability with unbeatable value. We appreciate your honest 3-star rating and encourage you to reach out to our team if any issues arise. We're committed to helping you enhance your experience and are here to support you every step of the way. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for sharing your feedback!

Best regards,
-Fred

Hi Wayne,

We're sorry to hear about the TV responding slow to input from remote. This is definitely not the buying experience we want our customers to have. Your feedback is extremely important to us and is very much appreciated. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

If you experience slow, unresponsive or freezes with the TV, please follow the steps from this link to resolve this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00202120

Despite your concerns, we're happy that you appreciate most of the features of the TV, especially its amazing picture and sound quality. Thank you for choosing Sony! -Jess

Thank you for your continued support and loyalty to Sony, Kens! We are thrilled to hear that you had a positive experience with our products and that the team at Bangor Best Buy, including their manager, provided you with excellent advice and courteous service. We value your feedback and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Thanks for choosing Sony!
Gus

Hello Rick, we really appreciate that you've taken the time to share this with us! We are truly heartened to learn that you're such a loyal Sony supporter and that you're enjoying the BRAVIA 3. Thanks for always choosing Sony! Sincerely, -Jenn.

Hello PriscillaaT, thank you for this great review. We are really happy to hear you're loving the outstanding picture quality of the BRAVIA 3 and user-friendly interface, designed to make streaming applications easy to enjoy! Thank you for choosing Sony. Sincerely, -Jenn.

Hi, Theylied

Thanks for letting us know the situation with your BRAVIA TV. We understand this is not the experience that our customer are meant to go through. For this type of situations, where your TV is not connecting to internet, we recommend some troubleshooting steps:

1. Perform a power reset on the TV: Unplug the device from the power source for 2 minutes
3. Perform a power reset on the router: Unplug the device from the power source for 1-2 minutes
3. Set the correct date and time on TV: You can go to settings > System > Date and Time > Automatic date & time > OFF

You may find more information on the link below, hope this information comes useful:
https://www.sony.com/electronics/support/articles/00151038?utm_source=glean

Please, let us know any outcomes, and in case problems persist, feel free to reach our Live Support Team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Best regards,
-DiegoV

Hi RandyB, Thanks for sharing your experience. We're sorry to hear that you are having trouble with your remote controller and with the YouTubeTV app. This is definitely not the experience we wanted you to have.

Kindly check the link below. There are steps you can perform to resolve the issue with the YoutubeTV app.

As for the remote, make sure that it has fresh new batteries and there should be nothing blocking the lower part of the TV.

As a general recommendation, to ensure you are getting the most out of your TV, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements.

Hope this helps.

Regards , -Craig

Hi PinerosE, Thank you for sharing your experience!
We truly appreciate your loyalty to Sony over the years. It’s great to hear that the Sony BRAVIA 3 TV is living up to the quality, value, and dependability you’ve come to expect. Thank you for choosing Sony.
Enjoy your new TV! -Maria

Hi DavidH,
We appreciate you taking the time to share your feedback about our Bravia 3! We are very glad to hear that you love your K-55S30 and are glad you bought it!

We're honored by your continued trust in Sony products.
Best regards,
Stephanie

Hi LizK,

Thank you so much for sharing your experience!

We're sorry to hear that your new Sony BRAVIA 3 TV's picture quality doesn't meet your expectations. You can you can explore various picture settings, including color, contrast, and brightness adjustments, with guidance from this link: https://www.sony.com/electronics/support/articles/00190409?utm_source

Hope this helps!

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the TV. Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria

Hello BradS, thank you for the five-star rating! We are truly heartened to learn that you love the BRAVIA 3. We're also glad to hear that the technician did an amazing job setting it up. Thank you for choosing Sony! Sincerely, -Jenn.