Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 6578581
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the outstanding picture quality, ease of use, and vibrant color of the 55" Class BRAVIA 3 LED 4K UHD Smart Google TV (2024). Many find the setup process effortless. However, some customers have expressed concerns regarding the software and connectivity with certain devices.
This summary was generated by AI based on customer reviews.
gfja
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took a month to figure out how to turn on voice!!! multiple restarts re install user names passwords etc will need geek squad to sort out hook up to 30 yr old entertainment home center
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryJ, Thank you for sharing your feedback with your Sony BRAVIA 3. We apologize for the inconvenience you experienced with the voice activation feature and integrating with older entertainment system. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Tv purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase. Customer service was amazing. Thank you all again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IGETRDN, thanks for taking the time to share your experience! The Sony - 55" Class BRAVIA 3 is the perfect smart TV for everything you watch, is exceptionally easy to use with a variety of all-in-one smart features for stress-free viewing. With a large screen, detailed pictures full of color and dynamic sound, everything you love feels so much more exciting. We thank you for choosing Sony and enjoy your viewing experience! Regards, -Dominick
HORRIBLE BEST BUY CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst buying and delivery experience i have ever had. I will never purchase throuth Best Buy again. This was a Christmas gift for our daughter and granddaughter, and customer service with them is HORRIBLE. They don't call you back and they don't give you correct information on your product or delivery. They're short on help so they rely on 3rd party contractors who.don't follow through. It took nearly 3 weeks for product to be delivered and installed, and i paid alot of extra money to have it installed and set up.
No, I would not recommend this to a friendSony Bravia
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online. Easy pick up. Set up was easy and very happy with this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Whoyou, thank you for your wonderful review!
We're thrilled to hear that you had a seamless experience ordering and picking up your new TV. It's great to know that the setup was easy and that you are very happy with your purchase.
Your satisfaction is our top priority, and we appreciate you sharing your positive experience with us. If you have any further questions or need assistance in the future, don't hesitate to reach out. Enjoy your new TV, and thanks for choosing Sony!
Gus
Master mechanic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv on the market, still have my first one and that one is 15 years old.
I would recommend this to a friendSony 55 inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv is really great and the geek team that set up my new tv was great. And i recommend tat if you have any think that you buy at best buy and need it set up hire them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardM, we're glad you like your new TV! Thanks for choosing Sony! ~Earl
Solid TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Sony XR 90, 65" from 2 years ago as well. This is a step down as it relates to clarity and less adjustment but a solid TV. It will probably last years longer than cheaper brands and models which is the draw to Sony for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarylM,
Thanks for sharing your review and experience with the BRAVIA 3. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Picture quality may vary depending on the source content. You have the option to adjust the settings of the TV to fine-tune the picture quality depending on your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/articles/00028577
https://helpguide.sony.net/tv/lusltn2/v1/en-003/01-03-09_01.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141
Hope this helps. In case you need further assistance, please email the below information to [email protected].
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Watching My Shows
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never disappointed with a Sony product. Looks great in my grandson bedroom.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, PatriciaA,
Thanks for the review and the 5-stars rating! It makes us really happy to hear how much you are enjoying your Sony BRAVIA TV and its fantastic picture quality! With Triluminos Pro, you'll see over a billion accurate colors for lifelike picture quality that is vivid and bright.
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Good Deal ! Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deals! Product was Excellent and able to do same day pick up. They got more options with TV. Only catch is we can’t test before buying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrishnaH, Thank you for sharing your experience with us. We're glad that you find your new Sony BRAVIA 3 TV excellent. Thank you for choosing Sony! -Maria
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big improvement from my 8 year old tv. Good sound, great picture quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatM,
Amazing! We're glad that you like the sound and picture quality of the TV. Thank you for choosing Sony!
-Ralph
Spare room TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Like it for Movies, My sone loves it with his PlayStation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Michael,
Thanks for the review! It brings us great joy to hear how much your family is enjoying your brand new BRAVIA TV! It is great to hear it has met the needs of every each one on the house! With Triluminos Pro, you'll see over a billion accurate colors for lifelike picture quality that is vivid and bright, which is amazing for movies and series. and with its X1 processor, that optimizes picture quality for gaming and streaming, your son would have a blast of a time with the TV!
Thanks for choosing Sony, have an amazing day!
-DiegoV
55
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mybrother replaced his 55 Bravia for this product and its the best purchase ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieS, Thank you for the fantastic 5-star review! We're thrilled to know that both you and your brother are enjoying the Sony BRAVIA 3 TV. Thank you for choosing Sony! Enjoy! -Maria
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I was looking for a tv that would last and the process of purchasing and geek squad mounting it was extremely smooth and easy. It was not stressful at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crissy,
Amazing! We're glad that you are enjoying the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
SONY BRAVIA Good Quality and Value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products are always of good quality, we have had an older TV that is now 14 years old and this new BRAVIA TV meets all my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RS78,
You made the right choice upgrading to the BRAVIA 3! We're glad that you are enjoying the functionality of the TV. Thank you for choosing Sony!
-Ralph
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales associate was very nice and explained the products perfectly! He was a pleasure to work with. I’m very happy with my new tv! Thank you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigboyz3, Fantastic! We're thrilled to hear that our sales associate provided excellent service and that you're happy with your new Bravia 3. Enjoy your viewing experience, and thank you for choosing Sony! -Sam
Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service! Geek squad was very helpful, considerate and knowledgeable. Both in store and geek squad were great to work with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC, Thank you so much for purchasing Sony BRAVIA 3 TV. Good to know that you had a pleasant experience with out local dealer and you're now enjoying all of the features and capabilities of this TV. Thank you for giving the product a perfect rating! Have a great day! -Jess
To a great purchase!!! From BEST BUY!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lady I had when purchasing the TV was excellent!!!!!!gave all the details with so much kindness She educated Me about my purchase!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GloriaaR, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Sony products are the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products are the best. I buy nothing but Sony and will continue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenMo, Awesome! We really appreciate you being a loyal Sony customer and helping to share the word about us. Thanks for choosing Sony! -Sam
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was much better in store. Does not adjust well to brighten up picture.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, LindaM.
We are sorry to hear that the picture quality of your K-55S30 television isn't performing as well in your home environment as it did in the store, and that you are having trouble with brightness adjustments.
The lighting conditions in a retail setting are often very different from a home, and sometimes the default picture mode isn't the best fit. We want to make sure you're getting the best possible image.
We highly recommend trying a different Picture Mode (like 'Vivid' or 'Standard') and also looking for the Ambient Light Sensor setting within the picture menu. Disabling or adjusting this setting can often give you more control to brighten the screen to your liking.
If you continue to have trouble, please feel free to reach out to our support team directly. We are here to help you optimize the picture to your room!
Best regards,
Gus,
Sony Social Media Team
- Cons mentioned:Connectivity
The Absolute WORST
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute WORST! 1. I bought it so that I could use my Sonos surround sound with it. I PREFER Samsung but they don’t pair with Sonos so Sony it was 2. It was GREAT until 3-weeks ago (oddly AFTER the return period ended). I now have to do the following JUST to watch tv -unplug the tv -RESTART my WiFi router -plug tv back in -HOPE and if that fails, repeat steps 1-3 which is counterproductive Giving it 1-star because I can’t give negative stars
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KatherynM!
We are sorry to hear you had this inconvenience with your BRAVIA 3, as Sony, we always do our best to provide you the higher quality on our products.
You may try a few basic steps just to verify if all is correct:
Check for missing updates:
Go to Home > upper right corner (settings) > click on all settings > scroll down to system > about > system software update > software update > check for updates.
Verify if it could be a CEC issue:
Try disconnecting all the HDMI devices from the back of the TV > do a restart (press and hold power button for 5 secs) test for a couple of hours, if issue stops, then a device is causing interference.
If TV is dropping the Wi-Fi connection:
Go to Home > upper right corner (settings) > click on all settings > Network and internet > scroll down to the last option (Home Network) > IP control > simple IP control > turn it on.
When Wi-Fi issues occur, enabling this setting can contribute to stabilizing the network connection. Specifically, it allows for enhanced IP communication, which can help in maintaining Wi-Fi connections more consistently.
If the issue persists, please, contact us via chat or give us a call to 239-245-6354, provide more details about the issue you have, and we will be more than happy to assist you.
Thanks for choosing Sony.
https://www.sony.com/electronics/support/articles/00184183
https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00161073
— Gus
