Customer Ratings & Reviews
- Model:
- K55S30
- SKU:
- 6578581
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the outstanding picture quality and vibrant colors of the product. They also find it very easy to set up and are pleased with its size. However, some customers have noted issues with connectivity, specifically the absence of a headphone jack, and have expressed dissatisfaction with the software. Additionally, there are wishes for an illuminated remote control.
This summary was generated by AI based on customer reviews.
Spare room TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Like it for Movies, My sone loves it with his PlayStation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Michael,
Thanks for the review! It brings us great joy to hear how much your family is enjoying your brand new BRAVIA TV! It is great to hear it has met the needs of every each one on the house! With Triluminos Pro, you'll see over a billion accurate colors for lifelike picture quality that is vivid and bright, which is amazing for movies and series. and with its X1 processor, that optimizes picture quality for gaming and streaming, your son would have a blast of a time with the TV!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Best Buy - best deal !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales staff was friendly, patient with me as I’m not tech savvy and very very helpful in helping me decide on a purchase !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulC, Perfect! We're thrilled that you are enjoying the amazing features and picture quality of the TV. It's also great that you were assisted professionally. Thank you for purchasing the 55" BRAVIA 3 and for Sony! -Jess
Sony products are the best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products are the best. I buy nothing but Sony and will continue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenMo, Awesome! We really appreciate you being a loyal Sony customer and helping to share the word about us. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Too Complicated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too complicated to start up the TV Need a google account Would never buy again but the picture is excellent
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnZ,
Thank you for the feedback on your experience with your BRAVIA 3. While we're glad that you like the excellent picture quality, we're sorry you've been running into difficulty setting up the TV. The Initial setup starts when you first turn on your Google TV after purchasing it or after a factory data reset was performed. During the Initial setup, you can connect to the internet, add Google accounts to use Google TV apps, and perform tuning to receive TV broadcasts. You can also choose Basic TV when you set up your Google TV and enjoy some basic functions of the Google TV even without a Google account logged in. Only pre-installed apps on your TV are available and you can't install other apps. To use the full functionality and get the most out of your Sony's Google TV - like downloading new apps from the Google Play Store - logging in to a Google Account is needed.
Note:
A limited number of apps like Netflix, Prime Video, YouTube, and Disney+ are available in Basic TV. If you want to install other apps, you need to log in to your Google account and switch from basic TV to Google TV.
For more on 'What functions of the TV require a Google Account?', refer to this link: https://www.sony.com/electronics/support/articles/00115361
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
In any case that you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Very nice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV. It isjust what I needed. The high definition is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianeN, Thank you for the 5-star review! We're thrilled to hear that the BRAVIA 3 TV is just what you needed and that you're enjoying the high definition. Thanks for choosing Sony! -Sam
Sony TV not what expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality and sound is not what expected. I expected more from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElizaC,
We're so sorry to hear that your new BRAVIA 3 isn't living up to your expectations.
Since the quality isn't where it should be, there might be a setting that needs adjusting. We really want to help get this fixed for you.
Please reach out to our support team so they can take a closer look and walk you through a solution. You can find their contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
Owner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were courteous and on time. Did an excellent job of explaining operating procedures
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JameslB,
Many thanks for the 5-star rating! We're happy to hear that your new BRAVIA 3 TV was professionally iinstalled by the Tech team. Nice to know that you are satisfied with their service. We'll surely pass your kind words to them. Thanks for purchasing Sony and enjoy watching! - Kris
TV purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this TV and our sales person ( Jade) was very helpful in our choice !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephR,
Perfect! We're glad to hear your enjoyable shopping experience and how much you love your new BRAVIA 3 TV. Thanks for choosing Sony! - Kris
Television
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] TV is very high definition super fast. Excellent highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmeadZ,
Fabulous! It's great to hear you are enjoying the exceptional picture quality and overall performance of your new BRAVIA 3 TV. Thanks for your recommendation and for choosing Sony! - Kris
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products are reliable, I had bought a Sony 55 inch tv and it’s exactly just what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TalatM, we're glad you like our product! Thanks for choosing Sony! ~Earl
I was expecting better from Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to start, several times d\when I change the channel, the picure did not change, I have to turn off and on, to get the right picture. Also t Sony need to do better with the remote control
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MagogG, thanks for sharing your thoughts on the Sony - 55" Class BRAVIA 3! We are truly sorry to hear you're experiencing issues with the remote and that the TV is low during the start. He are some steps and recommendations to resolve the problem:
1- Restart the TV, you can press and hold down the power button on the remote for 5 seconds and then select restart
2- Power reset your remote, take the batteries out and press every button twice, then place them back in and make sure you always have fresh batteries in it
3- Make sure your TV is up to date, you can go to Settings > system > about > system software update> update the software
We hope these steps help in improving the performance of your unit, if the issue persist do not hesitate to contact our technical support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards, -Dominick
Sony 55in Bravia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works get is Google TV setup. Works really well with Infinity TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skip, awesome! We're thrilled that you are enjoying your new TV! Thanks for choosing Sony. ~Earl
NOT A GOOD PURCHASE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Sony fan from several decades ago. I first bought this TV in December 2024, it immediately began to fail. I returned it, got the same TV again, January 5, 2025-this one kept having trouble keeping picture and sound playing. I spent hours and hours on hold with Sony, drove about 100-150 miles round trip returning & repurchasing, had to call twice this week alone, and in 3 months this Sony model Bravia 3 has completely failed. It doesn't recognize its remote, only displays a black screen with no sound & Sony keeps trying to get it temporarily working to outlast the warranty on a three month old TV purchase. Best Buy rep hung up on me Monday when I asked would they help me reach Sony as their website and phones were out. I'm disappointed with both Sony & Best Buy. I would NOT buy this BRAVIA 3 LED 4K UHD TV again as two have failed since December 9, 2024 and I'm out my time, gas, and money for this while Sony stalls on a solution.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Ruth,
Thank you for sharing your experience with us. We sincerely appreciate your loyalty as a long-time Sony fan, and we are truly sorry to hear about the difficulties you've encountered with your Bravia K55S30.
We understand how frustrating it can be to invest your time and effort in trying to resolve these issues, especially when they occur multiple times. Your experience matters to us, and please know that we are taking your feedback seriously.
We are dedicated to ensuring your satisfaction. To address your concerns, we encourage you to contact our customer support team. For tailored help and support information, please visit the following link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Rest assured, we will do everything we can to assist you promptly and effectively.
Thank you for choosing Sony.
Best regards,
-Fred
It’s a must have!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv..resolution at it’s finest. My damily loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenH,
Amazing! We're thrilled that you and your family are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
Affordable for entry level for SONY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for entry level and affordability. Value price cannot be beat
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HermiloQ,
Thank you for choosing Sony.
We're honored to hear that you recognize the K55S30 TV as a great option for entry-level affordability with unbeatable value. We appreciate your honest 3-star rating and encourage you to reach out to our team if any issues arise. We're committed to helping you enhance your experience and are here to support you every step of the way. You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. Thank you for sharing your feedback!
Best regards,
-Fred
New Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Tv, got this for a wall mount display. Looks great!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, JustinC! You definitely made the right choice with this TV. We're so delighted to hear that you like the incredible picture quality and it looks good on a wall mount display. Thank you for choosing Sony! Enjoy! -Jess
Not a quality I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color rendering on 4K content is pretty bad, lots of artifacts, skin tones look unnatural. Backlight bleeding in multiple places, especially near edges.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Thank you for sharing your experience with us. We sincerely apologize for the picture quality issues you've encountered with your Sony BRAVIA 3 TV. We understand how frustrating it can be when the picture doesn't meet expectations, especially with 4K content.
Here are some steps that might help improve your viewing experience:
Optimize Picture Settings: Ensure that your TV's picture settings are calibrated for 4K content. Adjust brightness, contrast, and color balance, and try different picture modes (Standard, Cinema, or Game) to find the one that looks best for your content. You can follow this guide: www.sony.com/electronics/support/articles/00190409?utm_source
Update Firmware:Keeping your TV's firmware up to date is essential for bug fixes and improved performance. You can check for the latest updates here: www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195
Backlight Bleeding: If you're seeing backlight bleeding, reducing the backlight setting in the picture menu may help minimize the issue. If the problem persists, providing us with further details can assist in troubleshooting.
If these steps don't resolve the issue, we encourage you to reach out to our product support team at 239-245-6354 or through live chat here: www.us.esupport.sony.com/support/s/support-contact?language=en_US. Our support hours are Monday - Friday from 9:00 AM to 9:00 PM ET, and Saturday - Sunday from 10:00 AM to 8:00 PM ET.
We truly appreciate your trust in Sony and regret this experience. We're committed to helping you resolve these concerns and ensuring you get the picture quality you expect from your BRAVIA TV.
Sincerely,
Maria
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worked so far after 2 weeks… and needed 17 more characters
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bause,
Thank you for sharing your great experience so far with your new BRAVIA 3 TV! In case you need help with the TV, feel free to contact us and we'll be gladly to assist. You may reach out to us by sending an email feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
If you feel that our product has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive. Thanks again for purchasing Sony! - Kris
Constantly drops WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this TV. I purchased from Best Buy and had Geek Squad deliver it and set it up. I really like the picture on the TV, but there is a major flaw. This TV is constantly losing the Wi-Fi connection. I’ve had it for three weeks now and it has happened twice. The worst part is that when I go to reconnect, the TV doesn’t show any available WiFi networks. The only solution is to unplug the TV, wait a few minutes and it will reconnect. For a TV that cost this much, in this day and age consistent dropping WiFi is unacceptable! I don’t know what this glitch is, but to lose the functionality to stay connected to the internet is ridiculous. And when this happens to lose the capability to find ANY WiFi networks without unplugging is beyond frustrating. I’m disabled and climbing around the back of the TV to unplug it, takes major effort on my part. All my other devices work fine, even called my internet provider, no issues. It’s this TV! Look for a better TV- I used to have such faith in Sony, no more.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KatG,
Thank you for sharing your experience with us!
We're thrilled to hear that you're enjoying the picture quality of your Sony BRAVIA 3 TV. We sincerely apologize for the Wi-Fi issues you're encountering, and we understand how frustrating this can be. We also appreciate the troubleshooting steps you've taken to enhance your experience.
To resolve Wi-Fi signal drop issues, please follow the steps outlined in this link: https://www.sony.com/electronics/support/articles/00184183. Before you begin, we recommend ensuring that your TV software is updated to the latest version. You can find the necessary updates here: https://www.sony.com/electronics/support/lcd-tvs-android-bravia-3-s30-/k-55s30/software/00340195.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA 3.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Beware!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst TV buying experience I’ve ever experienced in my whole life. Receive the first one and the picture went black within two weeks, Best Buy was wonderful and sent out a replacement immediately, and that one went bad in three days. If I could give it less stars, I would.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We are incredibly sorry to hear about the repeated issues you’ve experienced with your BRAVIA 3, as this certainly doesn't reflect the quality and reliability we strive for at Sony. We are glad Best Buy was able to assist you quickly, but we understand how frustrating it is to deal with two consecutive failures. Since this is highly unusual for new units, we would appreciate the chance to look into this further if you still have the TV; please reach out to our support team so we can ensure this is properly documented and resolved for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab