Customer Ratings & Reviews

Thank you for sharing your feedback, LindaM.

We are sorry to hear that the picture quality of your K-55S30 television isn't performing as well in your home environment as it did in the store, and that you are having trouble with brightness adjustments.

The lighting conditions in a retail setting are often very different from a home, and sometimes the default picture mode isn't the best fit. We want to make sure you're getting the best possible image.

We highly recommend trying a different Picture Mode (like 'Vivid' or 'Standard') and also looking for the Ambient Light Sensor setting within the picture menu. Disabling or adjusting this setting can often give you more control to brighten the screen to your liking.

If you continue to have trouble, please feel free to reach out to our support team directly. We are here to help you optimize the picture to your room!

Best regards,
Gus,
Sony Social Media Team

Hi AnnamarieB,
Thanks for your feedback. We're truly sorry to hear that your K-55S30 didn't work well after just 10 days and that you had to return it.

Thanks again for letting us know about your experience. If you decide to try another Sony product in the future, we hope to provide you with a seamless experience from the start.

Thank you for considering Sony products and for letting us know about this issue.
Best regards,
Stephanie

Hi Denise,

Thank you for sharing your thoughts and experience using your BRAVIA 3 LED 4K Ultra HD Google TV. We are sorry to hear you are having some display issues with your unit. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. In the meantime, if you get a TV with that much clouding, blotchy, or uneven brightness and it bothers you, there are few adjustments that you can do to minimize this condition. Please refer to the link below for some helpful information.

https://www.sony.com/electronics/support/articles/00030311

It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.

Sincerely,
Jess

Hi MicheleH,

Thanks for taking the time to share your experience with your Sony BRAVIA 3. We understand your disappointment and frustration regarding the issue you've encountered with your television screen turning off and the flashing red lights after only 11 months of ownership. This is certainly not the experience we want for our customers.

We would like to further evaluate your case and assist with the necessary next steps. Please email the following information to socialsupport@am.sony.com so we can better assist you:

Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention and for considering Sony!

Regards,
Dominick

Hi AdonisD,

Thanks for your feedback on the K55S30 (BRAVIA 3). We understand it's not top-of-the-line, but it's designed for a balance of features and affordability. It includes the 4K HDR Processor X1™ and 4K Ultra HD resolution for improved picture quality, plus Smart TV capabilities with Google TV for access to apps and streaming. We hope you enjoy the K55S30's features and value!

Thank you for choosing Sony!

- Romeo

Hi Rellim1861,

We're sorry to hear that you're experiencing issues with your Sony BRAVIA 3. Based on the information provided, it seems that your unit is glitching, randomly pausing shows, and dropping input signals from your PS5. Here are a few steps you can try to troubleshoot the problem:

1. Check Connections: Ensure that all cables and connections are secure and properly connected. Sometimes, loose connections can cause signal drops and glitches.

2. Reset the TV: Perform a factory reset on the unit. This can often resolve many issues by restoring the unit to its default settings. You can find the reset instructions in the user manual or on the Sony support website.

3. Firmware Update: Check if there is a firmware update available for your unit. Updating the firmware can fix bugs and improve performance. You can find firmware updates on the Sony support website.

If the issue continues after trying these steps, it may be necessary to contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi KevinC,
We’re sorry to hear about your experience with your Sony BRAVIA 3 and understand how frustrating this must be. For an update on your replacement TV, please reach out to our product support team. You can contact them via phone at 239-245-6354 or through our online chat at https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Support Hours:
Monday - Friday: 9:00 AM - 9:00 PM ET
Saturday - Sunday: 10:00 AM - 8:00 PM ET
We appreciate your patience and hope to resolve this for you as soon as possible.
Best,
Maria

Hello CynthiaF,

Thank you for considering Sony products.

We sincerely apologize that the color quality of the K55S30 TV was very poor, leading to a return. This does not reflect the quality we aim to deliver. Your feedback is important, and we will share your comments with our Sony team to help improve our products. We hope to have another chance to provide you with a much better experience in the future.

Best regards,
-Fred

Hi Kevin,

Thanks for reaching out to us with your concern. We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00184183

We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-55s30/articles/00133631

It's unfortunate that you are considering returning the unit. We want to make sure you’re taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.

If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to you to resolve this matter.

Sincerely,
Jess

Hi Happy,

Thank you for sharing your experience, and we’re sorry to hear about the issue with your TV. We’d like to learn more to assist you better. Could you provide more details about the problem? For instance: Does the TV show any indicator lights or sounds when attempting to power it on? Have you tried using a different power outlet or resetting the TV? Did the issue start suddenly, or was there anything unusual beforehand?

In the meantime, you may visit this link and perform the indicated steps to isolate the issue: https://us.esupport.sony.com/support/s/gs?language=en_US&treeid=639716112000

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the BRAVIA 3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi lulu,
Thank you for taking the time to share your feedback regarding your experience with the K55S30 TV. We genuinely appreciate hearing from our customers, as it helps us improve our products and services.
We apologize for the difficulties you've encountered while trying to set up your TV and search for channels. If you would like assistance, please don’t hesitate to reach out to our customer support team, who can provide guidance with that. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Regarding the color quality, we're sorry to hear that the color didn't turn out as you had hoped. Your feedback is invaluable and we will take it into account as we continue to enhance our offerings.
Thank you once again for your input. We’re here to help and hope to resolve your concerns so you can fully enjoy your Sony experience.

Best regards,
Stephanie

Hi RB12,

Thank you for reaching us.

We deeply apologize for the inconvenience that your Sony BRAVIA 3 had caused you. This is not the experience we expect you to have, and want to make a better experience for you. We would like to know more information about the issue about your Sony TV.

Please note that we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. For us to better assist you, please email the information below to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service—we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA 3:

We are sorry for the inconvenience and hope to speak with you to resolve this matter.

Sincerely,
Maria

Thank you for taking the time to share your feedback, HenryR.

We are truly sorry to hear that you feel this way about your K55S30 television and that your experience has led you to believe you "will NEVER buy another Sony TV." We take all customer feedback seriously, especially when it reflects significant dissatisfaction.

While we are unable to address the specific issue that led to this strong statement without more detail, we would genuinely like to learn more about what disappointed you and see if we can offer any assistance or insight.

Please consider reaching out to our customer support team directly. They may be able to help troubleshoot any problems you are facing or at least document your experience fully for our product development teams.

Thank you again for sharing your candid review and choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi RobertH, We are sorry to hear that the Bravia 3 TV did not meet you expectations when it comes to the picture quality. We'd love to troubleshoot the issue and make this a better experience for you.

In the meantime, please keep in mind that picture quality depends on the signal and content.

The picture quality may improve if you change it in [Picture] under [Settings].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Advanced] — [Brightness], and adjust [Brightness] or [Contrast].

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi MarthaA!
Thanks for sharing your review! It is fantastic to know that you are loving the cinematic picture and easy navigation on your K-55S30.

This model features a bright, colorful display that makes movies look incredibly lifelike. It also has smart search built-in, so you can find your favorite shows just by talking to the remote. Together with your soundbar, it's designed to bring clear dialogue and powerful sound right into your living room.

It’s a pleasure having you as a Sony customer!
Best regards,
Estefany

Thank you for the fantastic review, Range!

We are absolutely thrilled to hear that you are loving the beautiful picture and sound quality of your new K-55S30. While it might be a bit bigger than expected, it is a wonderful choice for wall mounting, and we are so glad you got to fulfill that wish sooner than planned.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team