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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 151 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the picture quality as a significant strength, frequently described as sharp and amazing. They also appreciate the easy setup, premium design, and user-friendly interface. However, some customers have noted that the TV's brightness could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 151 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Superb, sharp, smooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sony Bravia 5 55 inch Mini Led unit is the perfect blend between price and quality. If you must have an OLED, then this isn’t the unit. However, saving 500 plus for nearly the same quality at 55 inch its a no brainer. Google TV expereince, smooth, snappy, and depp rich near perfect blacks is everything youll want and this unit delivers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BioAbyssal!
      Thank you for sharing your review of the Sony Bravia 5 TV. We are delighted to hear that you find it to be a perfect blend of price and quality, offering a fantastic viewing experience at a competitive price point. Your feedback on the Google TV experience and the near-perfect blacks is greatly appreciated.

      The unit's smart features, including voice control and personalized recommendations, enhance your entertainment experience, making it effortless to find and enjoy your preferred content.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Excellent picture quality and bright Mini LED disp

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very impressed with this TV so far. The picture quality is sharp, colors are vibrant, and the Mini LED brightness makes movies and games look amazing. Google TV works smoothly and the interface is fast and easy to use. The sound is decent for built-in speakers, and the overall design looks premium. Great upgrade for watching sports, Netflix, and YouTube. Definitely recommend if you want a modern Sony TV with excellent image quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vlad,

      We are truly heartened to learn that your upgrade to the BRAVIA 5 has been such an impressive experience! The incredible brightness and contrast of our Mini LED technology really do bring a whole new level of excitement to live sports, streaming, and gaming, and it is wonderful to know that the fast Google TV interface is making it easy to enjoy it all.

      Thank you for choosing Sony to be the home for your favorite entertainment!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wait for it . . .

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. I’ve been watching this specific model for several months. Finally found a display model go on open box at an enticing price. No regrets waiting for the right opportunity. Sony Bravia gives an outstanding quality picture. Sound is best coming from an external sound bar or amp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raskell,
      Thanks so much for sharing your feedback on the K-55XR50 TV!
      It is fantastic to know that you found the right opportunity to purchase this TV and that you feel the Sony BRAVIA picture quality is outstanding.

      This model features our Triluminos Pro display technology, which provides a wider palette of colors, and includes Google TV built-in for easy access to all your favorite content and apps.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia 5 55”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is a much needed improvement from my preview TV. A variety of color templates for different preferences. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Curtisey,

      We are thrilled to hear that the picture quality of your 55" BRAVIA 5 Mini LED TV is a much-needed improvement over your previous TV, and that you are enjoying the various color templates for customization! The BRAVIA 5 features the XR Triluminos Pro technology and a new Mini LED backlight system designed specifically to deliver those vivid colors and detailed contrast, making for a truly spectacular picture.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Ethan and Joseph Rock!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy experience, sales team was super helpful. Ethan and Joseph broke down all the tech details and were very knowledgeable with comparing different models for what we were looking for in a 55” TV. As usual, this Best Buy exceeded all our expectations which is why we continue to utilize them for our electronics and home appliance needs. Thanks Bloomingdale!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great place to buy a tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy place to buy a tv everyone was bery helpful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, Seanm!

      We are so pleased to hear that you had a great experience and that everyone was so helpful in your purchase of the K55XR50 television. We designed this TV to provide a premium and user-friendly experience, and it's wonderful to know that you are happy with it.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Great quality tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the way the unit changes tv channel's. Also how it transitions into multi media functions. Remote control is easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Geojeff,

      We are thrilled to hear that you're enjoying the great quality and ease of use of your new BRAVIA 5! It’s wonderful to know that the channel transitions and multimedia functions are working smoothly for you with the new remote.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and features! Brought it home and it was an easy setup. Exceptional quality. Will buy another when the need arises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TODDB,

      We are very glad to hear that you had such a seamless setup experience and are enjoying the exceptional picture quality and features of your new BRAVIA 5. Knowing that you plan to choose us again in the future is the highest compliment we could receive.

      Thank you for making Sony part of your home entertainment.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Excellent picture quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony. This model replaces my 10 year old Bravia. Typical of Sony: Great picture quality. Images crisp and color is vivid. Excellent construction. Unit weighs much less than my previous Bravia Cons: the remote is too small for adults’ fingers. Sony no longer has audio output jacks except one optical port. So, you’ll have to retire old wired headphones (I loved my Sony over the ear headphones). Everyone is moving to Bluetooth and this model is no exception. The built in speaker is marginal. However there is a sound equalizer in the settings. Helpful for us old folks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happycustomer,

      We are very glad to hear that your new TV is living up to your expectations with its crisp picture quality, vivid colors, and lightweight construction! Upgrading after ten years is a major milestone, and we love knowing that you continue to trust us with your home entertainment.

      We appreciate your feedback regarding the remote size and the transition to digital audio connection options. If you still want to use your favorite wired headphones, you can easily connect them by using an inexpensive optical-to-3.5mm analog audio converter plugged into the TV's optical port. We are also glad to hear that the built-in sound equalizer settings are helping you tune the audio to your liking!

      Thank you for your continued loyalty and for being a cherished part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great Picture - Learning how to use it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my 5-year-old Sony LCD television with this one. I wanted the much faster processor that the Bravia 5 series televisions have. The picture of my old Sony was very good, and this one takes the image to a higher level. The image is sharper without adjusting the sharpness, and there is more depth, and a bit of a 3D effect that is more noticeable than in my previous set. I mostly watch sports and still have motion blur. I hope to adjust it out. Even though I have fast internet service, YouTube TV still lags and hangs up sometimes when using the back button. I am beginning to believe that it is the streaming service, not the TV. In summary, the new Sony is a refinement over my 5-year-old Sony. The faster processor and the Mini LED design are the main improvements that I see.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunter,

      We are pleased to hear that your new BRAVIA 5 is delivering that sharper, high-depth image you were looking for! To help reduce the motion blur you're seeing during sports, we recommend going to Settings > Display & Sound > Picture > Motion and adjusting the Motionflow settings; specifically, try setting Smoothness to a higher level to help the TV's processor track fast-moving objects more effectively. Regarding the YouTube TV lag, you are likely correct that the service or app itself is the bottleneck, but ensuring your TV's software is fully updated can often help the processor handle those navigation commands more smoothly. Thanks for choosing Sony and for being a long-time member of the Sony family!

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia 5-55 inch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great. Exactly what I was looking for

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Appleman,

      We couldn't be happier to hear that your new BRAVIA 5 looks and works great, and that it provides exactly what you were looking for. Providing a beautiful and reliable viewing experience is what we strive for every day.

      Thank you for choosing Sony to be the centerpiece of your living room.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Brightness

    Rated 5 out of 5 stars

    Superb picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV replaced another Bravia that had begun to develop LED failure along one of its backlight strips. That unit was a 2016 model, and while its picture was really good, it can't compare to the precise backlighting of this new Bravia 5. It has all the best features and performance of the older Bravia, only better. Everything has been refined. The picture is every bit as good as our main TV, a 65" Bravia 950-series.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM,

      We are genuinely pleased to hear you are enjoying the significant upgrade with your new 55" BRAVIA 5 Mini LED TV! It is wonderful that after many years of enjoying your 2016 model, you can now experience the major refinements, especially the precise backlighting and superior performance that brings it up to the quality of your 950-series TV. Thank you for your continued loyalty to BRAVIA!

      Thanks for choosing Sony. Best regards, Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia 55-inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not the cheapest, or the fastest, or the biggest, but it works well and reliably, and it has a great picture. I was replacing a similar Sony which quit after 8 years of constant use. I have a minor glitch with the Zvox sound bar optical audio output, which requires an occasional restart, but it's a rock solid product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      It's great to hear that you find this model to be reliable, offer a great picture, and work exceptionally well. We are also thrilled that your previous Sony TV provided you with eight years of constant use—that speaks directly to the durability we aim for in our products.

      Thank you for calling the BRAVIA 5 a "rock solid product" and for giving us a five-star rating!

      We really appreciate you being part of the Sony family!

      Regards
      Dominick Sony_US

  • Pros mentioned:
    Picture quality, Setup

    Rated 5 out of 5 stars

    Sports heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ready to go right out of the box, super easy to set up, and the colors really pop, making it my favorite for sports.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mike,

      Thank you for choosing Sony!

      We're elated to hear that your K55XR50 TV was ready to use right out of the box and easy to set up. It’s wonderful to know the vibrant colors have made watching sports even more enjoyable for you. Your positive experience encourages us to continue delivering products that enhance everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Sleek performer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, slim line look fits perfectly in the room it was mounted in. Beautiful color and screen performance at a competitive price made this a great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TheShoe,

      Thank you for choosing Sony!

      We’re honored to hear that the sleek and slim design of your K55XR50 TV integrates seamlessly into your room. It is gratifying to know that the color accuracy and screen performance have contributed positively to your viewing experience. Your feedback is invaluable as we strive to provide products that combine style and quality at a competitive price.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality, User interface

    Rated 5 out of 5 stars

    Perfect 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is amazing. Picture looks gorgeous with SD,4k,PS5,sports, everything you can throw at it. Vibrant and accurate colors,user friendly interface,sound is great,soundbar would make it better of course.A++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, DuffMan!

      We are ecstatic to hear that you find the K-55XR50 to be an amazing TV and that the picture "looks gorgeous" across every type of content—from standard definition (SD) all the way up to 4K, PS5, and sports!

      Your praise for the "Vibrant and accurate colors," user-friendly interface, and great sound quality is incredibly rewarding. We are delighted that the XR50 is delivering an A++ experience for all your viewing needs.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the best!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one of the first flat screen from Sony. It was a 48 inch Bravia, which I purchased around 2005. Well, it finally stopped working. Of course, I purchaed another Sony tv. This time I purchased a 55 inch Bravia. This tv did not disappoint. Picture is great and sound is excellent because I purchased a sound bar, also a Sony. I only buy Sony tvs because they last. That is why they are a lttle bit more expensive, because they last. I bought this tv on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaR,

      It is incredible to hear that your original 2005 Bravia lasted two decades! That is a true testament to the longevity we strive for, and we are so glad you chose to stay in the Sony family for your upgrade. Moving from that early flat screen to the 2025 BRAVIA 5 with Mini LED technology and the XR Processor is a massive jump in contrast and detail—especially when paired with a Sony soundbar for that seamless audio integration.

      Thanks for choosing Sony. 

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent choice and great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv for the money. Very sharp and great color. The mini led has good black for great contrast. Lots of features and customization.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gismo,

      We are delighted to hear that you find the Sony BRAVIA 5 to be an excellent TV for the money. It's fantastic to know you appreciate the sharp picture, great color, and impressive mini LED contrast. Thank you for sharing your positive experience and for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My new 55 ...it's alive!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 inches larger than my 2005 sony... very good picture...lots of fine tuning settings....hope it lasts 20 yrs too ...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the feedback, Bucket!

      We are so glad to hear that you are loving the very good picture quality and all those customizable fine-tuning settings on your new BRAVIA 5!

      Going from a 2005 Sony to this new one is a massive jump, but we absolutely love that your last TV took care of you for over two decades. We build our screens to last, so we definitely share your hope that this new one gives you another 20 years of great movie nights!

      Thank you for choosing Sony again!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Senior Citizen Proof

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony-55" Class Bravia 5 MINI LED 4K Smart Google TV is slimmer and less bulkier than the one I bought before . The remote also has more features such as Netflix, Amazon Prime, Tube, Disney, Sony Pictures,etc. The sound on the TV is better than on the previous Sony TV I had purchased. The TV tools are easier to navigate especially for a Senior Citizen. The installation process was easier and faster.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Montezumameister,

      Thank you for choosing Sony!

      It brings us great joy to hear that the K55XR50 TV is making such a positive difference for you! We’re glad the slimmer design, enhanced remote features, improved sound, and user-friendly tools are all contributing to a better experience, especially with easy installation. Your feedback truly inspires us to keep delivering products that bring comfort and convenience to every user. Thank you for sharing your thoughtful review!

      Best regards,
      -Fred Sony_US