Customer Ratings & Reviews
- Model:
- K55XR50
- SKU:
- 10214373
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the picture quality as a significant strength, frequently described as sharp and amazing. They also appreciate the easy setup, premium design, and user-friendly interface. However, some customers have noted that the TV's brightness could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture! Easy set up! Was open box special! Said it was scratched but there is absolutely nothing wrong with it except the remote control was missing! Best Buy employees did get us one but we left it at the register lol! We have always had good luck with Sony branded products!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill,
We’re so glad to hear you’re enjoying the great picture and easy setup of your new BRAVIA 5! We truly appreciate your long-time loyalty to Sony, and we hope that replacement remote makes its way home to you soon.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality, Setup
Awesome!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, bright and accurate colors! Set up was easy. Nice edge to edge picture. Sound can set itself, but also has equalizer controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DaleH,
Thank you for choosing Sony!
It's a true pleasure to hear that you love your new K55XR50 TV! We're glad the setup was easy and you're enjoying the great, edge-to-edge picture with bright and accurate colors. It's also fantastic that you found the sound controls, including the equalizer, helpful.
Best regards,
-Fred
- Pros mentioned:Picture quality
Sony Bravia 5 xr50
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony Bravia 5 xr50 for the true colors it gives. I looked at other brands and they seemed washed out looking. I also wanted to use my surround sound system with my new tv purchase. My old tv was a Sony from 2008 and had the optical audio out connection. Side note my old Sony is still working just fine, but is not 4k. If you are looking for a tv with great picture quality and connecting to a surround sound system this is the one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newmac12345,
It is wonderful to hear that you’ve upgraded to the BRAVIA 5 after nearly two decades with your previous Sony! We are thrilled that the true-to-life colors and Mini LED technology are providing the vibrant picture you were looking for compared to other brands. It's also great to know you've successfully integrated your surround sound system using the optical output, proving that even our newest 4K models still play perfectly with classic audio setups. Thanks for being such a loyal member of the Sony family!
Best regards, Eliab
- Pros mentioned:Design, Picture quality
Awesome TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a great picture and the sound bar is attached, which looks so good. I'm very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User103769,
We are delighted to hear that you are so pleased with your new TV! It is wonderful to know that you are enjoying the great picture quality and that the integrated look of the soundbar adds to the aesthetic of your setup.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick
- Pros mentioned:Picture quality, Setup
Consistently high quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected, this Sony product is performing at a high level and was relatively easy to set-up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BarryH,
Thank you for choosing Sony!
We're excited to hear that your K55XR50 TV is delivering high performance and that the setup process was smooth. It’s rewarding to know the product is enhancing your experience as intended. Thank you for sharing your positive feedback—it encourages us to continue offering quality and ease to our customers!
Best regards,
-Fred
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV had a little problem with the sound not matching the picture and paid Best Buy Geek squad to deliver and set up the TV. Called them to fix the problem but couldn’t get them to come out for a week. It took me a couple of days to figure it out and it works great. Love the TV but not real happy with Geek Squad. However I have to say that in the past they have taken good care of me.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, PhilBro!
We are so glad to hear that you love your K-55XR50 television and that after solving the issue, it is working great! Delivering that excellent performance is our primary goal.
We are sorry to hear about the delay and frustration you experienced with the audio/video synchronization issue and the wait time for Geek Squad service. While the Geek Squad is a third-party service, we want all of our customers to have a seamless setup experience. We appreciate you mentioning that you were able to figure out the solution yourself, and we are happy to know that they have taken good care of you in the past.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Picture quality
Sony - worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never spent this much on a tv, so worth it! Black Friday price discount helped though. Color, clarity and sound are amazing. Set up was super easy. The multitude of options to adjust the sound, brightness and color made customizing to our preferences perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FeleciaF,
Thanks for sharing your review!
It is fantastic to know that your new K-55XR50 was worth the investment. We’re so glad you were able to grab a great deal and that the setup was a breeze for you. It’s wonderful that the picture and sound quality are hitting the mark.
We appreciate you choosing Sony!
Best regards,
Estefany
We appreciate you choosing Sony!
Best regards,
Estefany
- Cons mentioned:Brightness
Sony - 55" Class BRAVIA 5 Mini LED 4K UHD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV so far with a few comments to reduce the rating a bit. Setting up all the features was a little more complicated than I thought it would be, maybe it's just me. The thing that stumped me for a bit was the setup to run both internal and external speakers at the same time. Once I got the settings right it works just fine. Another comment is that there is some glare on the screen from external light, I had to turn the tv a little bit to reduce the glare. Overall, I'm happy with this purchase and the TV after I got it set up the way I wanted it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaymurf,
We're happy you love your 55" BRAVIA 5 Mini LED TV, but apologize for the complicated initial setup, especially getting the internal and external speakers to play simultaneously. We also acknowledge your note on the screen glare from external light, which you successfully managed by adjusting the TV's position. We're glad you got it set up the way you wanted!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Picture quality, Setup
Excellent Purchase experience, Quality TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Controls work great, easy setup. Best Buy sales team was easy to deal with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BCChaz,
Thank you for choosing Sony!
It makes us really happy to hear that you're enjoying your K55XR50 TV. We're glad the setup was easy and that you find the controls great to use. It's also fantastic to hear you had a positive experience with the Best Buy team. We appreciate you taking the time to share your feedback!
Best regards,
-Fred
- Pros mentioned:Picture quality
Overall satisfied.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously purchased next size down price wise. Not happy with that picture so I asked if I could return it. I had 30 days so I returned it and got the next size up pricewise. I had no problem. I love the new TV. However, when I went to the store to pick up the new one, it took me 30 minutes to find someone to help me there was no one there. I’m elderly and I kept going back to the desk telling them there’s no one there. Finally, somebody did appear other than that. The transaction went well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your detailed feedback regarding your experience, AllisonM.
We are truly delighted to hear that after the exchange, you love your new K-55XR50 television! We are so pleased that you were able to take advantage of the 30-day return policy to get the model that delivers the picture quality you were looking for, and we appreciate that the overall transaction went well.
However, we are very sorry to hear about the significant delay and frustration you experienced while trying to get assistance to pick up your new TV. Having to wait 30 minutes, especially after repeatedly asking for help, is unacceptable, and we apologize that the retail partner did not provide the seamless, attentive service you deserve, particularly as an elderly customer.
Your satisfaction with the entire experience is important to us, and we appreciate you bringing this store service issue to our attention. We will pass this valuable feedback along to ensure our retail partners maintain the high level of customer care we expect.
Thank you again for choosing Sony, and we hope you enjoy the stunning picture quality of your new TV!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.55" class Bravia UHD smart Google TV. Great TV and our salesperson was so helpful. He showed us all the TV's and explained the differences to us.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonE,
We are excited to hear that your new 55-inch display has made such a positive impression! We strive to make our smart TV interface as seamless as possible, and it’s fantastic to know that this model is delivering the high-quality entertainment experience you deserve.
Thank you for choosing Sony and for the fantastic feedback!
Regards,
Dominick
- Pros mentioned:Picture quality
Sony 55' Bravia 5 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent TV with nice clear picture and sound. The picture quality is also excellent. Definitely recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IndranilDas!
Thank you for sending in your review and letting us know how much you enjoy your TV.
It is fantastic to know that you are pleased with the K-55XR50! Hearing that you find the picture and sound quality excellent makes us very happy.
This model is built to deliver clarity, using our advanced 4K Processor X1 to upscale everything you watch and features like Acoustic Multi-Audio to ensure the sound matches the stunning visuals.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Picture quality
Salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine but the salesman was pushy about reapplying for my credit card; which I haven't used in years. I informed him several times I was paying cash. I realize salesmen have to inform customers of all available opportunities but when I said I was not interested I didn't like that he kept on..He's only doing his job but i was annoyed
I would recommend this to a friend Excellent choice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a solid choice, the picture quality is great and very bright. However, the sound can be either very loud or very low sometimes. There’s also other manufacturers that make a tv just as good if not better for cheaper. I did buy this for the ATSC 3.0 tuner and it is working superbly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RANDY!
Thank you so much for your feedback on your new K-55XR50 television!
We are delighted to hear that you are enjoying the bright picture quality and that the built-in ATSC 3.0 tuner is working superbly for your over the air broadcasts.
To help smooth out the volume swings between loud and quiet moments, we highly recommend turning on the Voice Zoom or Auto Volume feature in your TV’s audio settings. This feature is designed to automatically balance sudden shifts in sound, making dialogue much clearer and preventing loud action scenes from overpowering the room.
Find more details here: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675536.html
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Picture quality
Great DEAL!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Sony Bravia TV, the quality, clarity and picture is a winner in our home, I previously had a Sony Bravia that lasted over 10 years, Whether watching football or movies, we all agree that this purchase and price is worth it. Purchased on sale to. Thanks Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestySonytheRock,
It's fantastic to hear that your new 55" BRAVIA 5 Mini LED TV is a winner and that the quality, clarity, and picture are exceeding your expectations! We are thrilled to welcome you back to the Sony family after your previous model lasted over ten years—that kind of longevity is what we aim for. Enjoy all the action, whether it's football or movies!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Picture quality
Fantastic picture and incredible smart tv features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV we've ever but. The price was unbeatable. Fantastic picture! smart tv capabilities are unbeatable. We'll be buying another Sony from Best buy. Definitely will not buy another brand ever again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleD,
That is wonderful to hear! We are honored to be your go-to brand for home entertainment, and we’re thrilled that the BRAVIA 5’s Mini LED picture quality and smart features have made such a lasting impression.
Thanks for choosing Sony.
Best regards,
Eliab
Sony Bravia 5 - Mini LED 55 Inch TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has been excellent. There was a young lady who assisted me while I was debating on which TV to buy. I didn’t get her name, but big thanks to her! She saw me, asked if I needed help, answered my questions and showed me the TVs that matched my want. Then processed my checkout. I really appreciated that level of serice. Please find her and give her the recognition deserved. Thank you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KurtisL,
We are so happy to hear that you are having an excellent experience with your new BRAVIA 5! We truly appreciate your kind words regarding the service you received, and we will certainly share your feedback with the store management so the team member can be recognized for her outstanding assistance.
Thanks for choosing Sony.
Best regards,
Eliab
Bravia Mini LED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased the Sony 55" Bravia 5 mini LED 4k UHD for day trading and it works excellent. Great chart and candle stick images and fast refresh rate. 5 - Stars. Also great for TV and Movies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bone,
We are really happy to hear that the BRAVIA 5 is proving to be such an excellent tool for your day trading setup as well as your home entertainment. With the precision of our XR Backlight Master Drive™ controlling the Mini LED zones, it is fantastic to know you are getting the sharp clarity needed for detailed charts and candlesticks. Furthermore, the 120Hz native refresh rate ensures that data movements and fast-paced movie scenes alike remain incredibly smooth and responsive.
Thank you for making Sony part of your viewing experience!
Regards,
Dominick
- Pros mentioned:Picture quality
Sony 55" Bravia 5 Mini LED 4K UHD Smart TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is super with a fantastic picture!! The best part of the experience was Patrick and Jack from the Geek Squad!! They were super in installing and explaining how to use the Apple TV for my remote. Everything works as they said and I truly was impressed with the professionalism of these two.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaeloS!
We are so pleased to hear that you love your new K-55XR50 television and are enjoying its fantastic picture! It's incredibly rewarding to know that the visual quality of our screens continues to impress.
We also deeply appreciate you sharing your positive experience with the Geek Squad installation team. We are thrilled to hear that their professionalism and clear explanations on setting up your Apple TV remote made your entire experience so seamless. It’s important to us that our customers feel supported, and we’re glad their service met that high bar.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Picture quality
Sony Bravia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and sound are great! I will buy Sony the next time I need another TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PattiT,
We’re thrilled to hear that you’re enjoying the great picture and sound quality of your BRAVIA 5! We appreciate your loyalty and look forward to being your choice for your next TV as well. Thanks for choosing Sony.
Best regards, Eliab