Customer Ratings & Reviews
- Model:
- K55XR50
- SKU:
- 10214373
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Great picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality. TV does stick out a bit when put on the wall and sound quality sucks a little
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LawrenceC,
Thank you for your review! We're very glad to hear that you're happy with the Sony - BRAVIA 5's good picture quality.
We understand your concerns about the TV sticking out when mounted and the initial sound quality. We will share your comments regarding the physical design to our product team, and we can definitely help with the audio. The TV has a wide range of audio customization options designed to let you adjust the sound to your personal preference and environment, which can make a big difference.
To make the most of your TV's audio, we recommend exploring some settings. You can find a complete guide on how to adjust them and more here:
https://www.sony.com/electronics/support/articles/00302857?utm_source=glean
Thank you for choosing Sony!
Regards,
Dominick
Sony - worth the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never spent this much on a tv, so worth it! Black Friday price discount helped though. Color, clarity and sound are amazing. Set up was super easy. The multitude of options to adjust the sound, brightness and color made customizing to our preferences perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FeleciaF,
Thanks for sharing your review!
It is fantastic to know that your new K-55XR50 was worth the investment. We’re so glad you were able to grab a great deal and that the setup was a breeze for you. It’s wonderful that the picture and sound quality are hitting the mark.
We appreciate you choosing Sony!
Best regards,
Estefany
We appreciate you choosing Sony!
Best regards,
Estefany
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV picture is bright and clear. The sound is great as well. This 55 inch tv was pwrfwct for our home. I was disappointed that the installers metely plugged in the unit and left. It took me 15 minutes to break into the remote and anorher two hours to try to configure the tv and set up my streaming services. The technician was no help and it was difficult for me since I am not used to the newer technology.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanetG,
We are pleased the picture and sound quality of your BRAVIA 5 Mini LED TV is excellent, but we sincerely apologize that the installation service was unhelpful and that you struggled with the initial setup and configuration. We understand that new technology can be challenging, and we recommend checking our online support guides or contacting our dedicated customer support for easy-to-follow, step-by-step assistance in setting up your streaming services and features.
Thanks for choosing Sony.
Best regards, Eliab
Excellent picture quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm able to view & stream all my shows without any difficulty. The tv told me that I didn't have my best picture quality & how to correct that. I'm impressed!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teddy! We are thrilled to hear that you’re able to stream your shows so smoothly on your BRAVIA 5, and that the TV even helped guide you to the best picture settings.
With its 4K HDR processing and vivid color display, the BRAVIA 5 is designed to make everything look sharp and lifelike, whether you’re watching movies, sports or series.
Thanks for choosing Sony!
Best regards,
Estefany
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV had a little problem with the sound not matching the picture and paid Best Buy Geek squad to deliver and set up the TV. Called them to fix the problem but couldn’t get them to come out for a week. It took me a couple of days to figure it out and it works great. Love the TV but not real happy with Geek Squad. However I have to say that in the past they have taken good care of me.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, PhilBro!
We are so glad to hear that you love your K-55XR50 television and that after solving the issue, it is working great! Delivering that excellent performance is our primary goal.
We are sorry to hear about the delay and frustration you experienced with the audio/video synchronization issue and the wait time for Geek Squad service. While the Geek Squad is a third-party service, we want all of our customers to have a seamless setup experience. We appreciate you mentioning that you were able to figure out the solution yourself, and we are happy to know that they have taken good care of you in the past.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Consistently high quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected, this Sony product is performing at a high level and was relatively easy to set-up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BarryH,
Thank you for choosing Sony!
We're excited to hear that your K55XR50 TV is delivering high performance and that the setup process was smooth. It’s rewarding to know the product is enhancing your experience as intended. Thank you for sharing your positive feedback—it encourages us to continue offering quality and ease to our customers!
Best regards,
-Fred
Picture quality is outstanding
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my new tv. It was easy to install has great picture quality. I would definitely suggest this to a friend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donny,
That's wonderful feedback! It brings us great joy to hear that you absolutely love your new Sony BRAVIA 5 television!
We appreciate you highlighting how easy it was to install and that you're enjoying the great picture quality. We designed the BRAVIA 5 to deliver a seamless setup experience and stunning visuals, so knowing you'd definitely suggest this to a friend is the highest compliment.
Thank you for choosing Sony! Enjoy your new TV!
Regards,
Dominick
Stunning Picture for the Price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace a 2016 Bravia and have appreciated the upgrade. Picture quality is amazing when the TV is at eye level, and is at it's best when using the native Google smart tv apps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonS,
Thanks for sharing your feedback on your new BRAVIA 5 TV! It's fantastic to hear that the upgrade from your 2016 model was so noticeable and that you're enjoying the picture quality.
You've hit on a key point: getting the TV at eye level is crucial for the best viewing experience, as it ensures you're seeing the full contrast and color range just as it was intended.
It's also great that you're using the native Google TV apps. These are optimized to work seamlessly with the TV's processing power, ensuring you get the most out of features like upscaling and picture enhancements.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
So,So TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is not very bright and the image is not clear when viewing from off center. The setup for streaming is not intuitive when the av receiver doesn’t have an eARC/ARC HDMI port.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, DavidK.
We are sorry to hear that the performance of your K-55XR50 television, particularly regarding brightness and the off-center viewing clarity, has not met your expectations. We understand how frustrating it is when a picture loses its quality when not viewed head-on. Your comments on this are valuable and we will be sure to pass them to our product teams for review regarding viewing angle optimization.
We also sincerely apologize for the difficulty you encountered with the streaming setup due to the limitations of your A/V receiver lacking an eARC/ARC HDMI port. This is not the seamless experience we aim to provide.
We suggest a few potential steps that may help immediately with your current setup:
Increase Brightness: Try adjusting the Peak Luminance or selecting a brighter Picture Mode (like 'Vivid' or 'Standard') in the TV settings. Disabling the Light Sensor or Ambient Optimization features can also sometimes allow the screen to use its maximum brightness.
Audio Workaround: If your receiver doesn't support ARC/eARC, you can typically use the TV's Digital Optical Audio Out port to send audio from the TV's built-in apps back to your receiver.
If you would like direct assistance with optimizing the settings for brightness or ensuring you get the best sound from your receiver, please feel free to contact our support team.
We appreciate you taking the time to provide this detailed feedback.
Best regards, Gus, Sony Social Media Team
I love Bravia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like colors but sound is not good quality for the tv size. We are planning to buy Bravia bar sound It was easy to setup and light weight to carry it (for a 60 years man like me)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarK,
We are delighted that you love the colors and found the 55" BRAVIA 5 easy to set up! We understand your feedback regarding the sound quality; while we aim for clear audio, the slim design of modern large-screen TVs often benefits from external support. We are happy to hear you are planning to purchase a BRAVIA soundbar! In the meantime, you can try improving dialogue clarity by going to Settings > Display & Sound > Sound > Sound Customisation and adjusting the Dialogue Enhancer or Voice Zoom feature to better suit your preferences.
Thanks for choosing Sony.
Best regards,
Eliab
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the price. Very good quality and the screen is comparable to the more expensive options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello XavierD,
Thank you for choosing Sony!
We're excited to hear that your K55XR50 TV offers excellent quality and a screen experience comparable to higher-priced models. Your positive remarks encourage us to continue delivering great value and performance. Thank you for sharing your satisfaction with us!
Best regards,
-Fred
Overall satisfied.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously purchased next size down price wise. Not happy with that picture so I asked if I could return it. I had 30 days so I returned it and got the next size up pricewise. I had no problem. I love the new TV. However, when I went to the store to pick up the new one, it took me 30 minutes to find someone to help me there was no one there. I’m elderly and I kept going back to the desk telling them there’s no one there. Finally, somebody did appear other than that. The transaction went well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your detailed feedback regarding your experience, AllisonM.
We are truly delighted to hear that after the exchange, you love your new K-55XR50 television! We are so pleased that you were able to take advantage of the 30-day return policy to get the model that delivers the picture quality you were looking for, and we appreciate that the overall transaction went well.
However, we are very sorry to hear about the significant delay and frustration you experienced while trying to get assistance to pick up your new TV. Having to wait 30 minutes, especially after repeatedly asking for help, is unacceptable, and we apologize that the retail partner did not provide the seamless, attentive service you deserve, particularly as an elderly customer.
Your satisfaction with the entire experience is important to us, and we appreciate you bringing this store service issue to our attention. We will pass this valuable feedback along to ensure our retail partners maintain the high level of customer care we expect.
Thank you again for choosing Sony, and we hope you enjoy the stunning picture quality of your new TV!
Best regards, Gus, Sony Social Media Team
Sony 55" Class Bravia % Mini LED 4K UHD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV. Sharp clear picture & a perfect fit our TV area. Excellent sound. Very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Senior65,
That's fantastic feedback! We are thrilled to hear that the 55" BRAVIA 5 Mini LED 4K TV is a beautiful addition to your home and provides a sharp, clear picture with excellent sound. We're delighted that you are very pleased with your choice!
Thanks for choosing Sony.
Best regards,
Eliab
Sony - 55" Class BRAVIA 5 Mini LED 4K UHD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV so far with a few comments to reduce the rating a bit. Setting up all the features was a little more complicated than I thought it would be, maybe it's just me. The thing that stumped me for a bit was the setup to run both internal and external speakers at the same time. Once I got the settings right it works just fine. Another comment is that there is some glare on the screen from external light, I had to turn the tv a little bit to reduce the glare. Overall, I'm happy with this purchase and the TV after I got it set up the way I wanted it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaymurf,
We're happy you love your 55" BRAVIA 5 Mini LED TV, but apologize for the complicated initial setup, especially getting the internal and external speakers to play simultaneously. We also acknowledge your note on the screen glare from external light, which you successfully managed by adjusting the TV's position. We're glad you got it set up the way you wanted!
Thanks for choosing Sony.
Best regards, Eliab
Bravia 5 mini led
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv for a well lit room this tv is awesome and affordable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TakahiB,
Thank you for your wonderful feedback! We are thrilled to hear that the K-55XR50 is a great fit for your well-lit room.
This model features excellent brightness and clarity, making it perfect for rooms with lots of natural light, all while offering great value.
Thanks for choosing Sony!
Best regards,
Estefany
Title?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Early in the purchase of the Bravia 5, but has been awesome, love it so far. Realky live the clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive early feedback, ConnieM!
We are absolutely thrilled to hear that you love your BRAVIA 5 television so far! It’s fantastic to know you are really enjoying the clarity—that crystal-clear picture quality is exactly what we strive to deliver.
Enjoy your new viewing experience and thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
Another great Bravia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old Sony Bravia TV gave us a great picture and great viewing for 14 years! When it finally came time to replace it, we bought another Bravia. This 55 inch TV has a very sharp, beautiful picture and we are very pleased with it. Setup went smoothly and our old Sony soundbar works fine with this TV. BestBuy delivered it free and we are enjoying it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your incredible story, PhotoGal!
We are absolutely thrilled to hear that your previous Sony BRAVIA TV provided you with 14 years of great viewing! Your loyalty means the world to us, and we are honored that you chose another BRAVIA when it was time for an upgrade.
It's wonderful to know that you are very pleased with your new K-55XR50, and are enjoying the very sharp, beautiful picture. We're also glad the setup went smoothly and that your old Sony soundbar works perfectly with the new set.
Thank you for being such a valued, long-time Sony customer!
Best regards, Gus, Sony Social Media Team
Great DEAL!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Sony Bravia TV, the quality, clarity and picture is a winner in our home, I previously had a Sony Bravia that lasted over 10 years, Whether watching football or movies, we all agree that this purchase and price is worth it. Purchased on sale to. Thanks Best Buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestySonytheRock,
It's fantastic to hear that your new 55" BRAVIA 5 Mini LED TV is a winner and that the quality, clarity, and picture are exceeding your expectations! We are thrilled to welcome you back to the Sony family after your previous model lasted over ten years—that kind of longevity is what we aim for. Enjoy all the action, whether it's football or movies!
Thanks for choosing Sony.
Best regards, Eliab
Great picture!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding picture and colors. Incredibly sharp and clear. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PatrickM!
We are absolutely thrilled to hear that you love your new television and that the picture quality is delivering outstanding colors, and is incredibly sharp and clear. That visual performance is exactly what we strive for with our screens, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
Sony 55' Bravia 5 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent TV with nice clear picture and sound. The picture quality is also excellent. Definitely recommend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IndranilDas!
Thank you for sending in your review and letting us know how much you enjoy your TV.
It is fantastic to know that you are pleased with the K-55XR50! Hearing that you find the picture and sound quality excellent makes us very happy.
This model is built to deliver clarity, using our advanced 4K Processor X1 to upscale everything you watch and features like Acoustic Multi-Audio to ensure the sound matches the stunning visuals.
Thanks for choosing Sony!
Best regards,
Estefany
