Customer Ratings & Reviews
- Model:
- K55XR50
- SKU:
- 12320835
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with picture and sound and size is right for living room
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Helena!
We're so pleased to hear that you are very happy with the picture and sound quality of your new K-55XR50 television, and that the size is just right for your living room.
It's rewarding to know we've provided an excellent centerpiece for your home entertainment!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony's are great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can never go wrong with a Sony. A product you can trust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diane,
We are elated to hear that your new television reinforces your belief that you can never go wrong with a Sony!
This is the ultimate compliment, and we are incredibly proud that our products continue to earn your trust. The BRAVIA 5 is built upon a legacy of innovation and quality, and we are thrilled it meets your high standards.
Thank you for your loyalty and for choosing Sony!
Regards,
Dominick
Sony Bravia
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comes as advertised! 2 thumbs up! Sony has been making great tvs for years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL,
It makes us really happy to hear that the Sony BRAVIA 5 delivers everything you expected, and that you are giving it 2 thumbs up! We are honored by your recognition that Sony has been producing great TVs for years, and we appreciate your continued loyalty and kind words. Thank you for your review and for choosing Sony!
Regards,
Dominick
Appreciation From a Senior!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales consultant was very helpful & understood my needs. The installer was proficient, neat & gave understandable explanations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaithH,
Thank you for choosing Sony!
We're pleased to learn that you had such a positive experience with the sales team at Best Buy and the installer. It's great to know that the sales team was so helpful in understanding your requirements for the K55XR50 TV, and that the installer was proficient, neat, and gave clear explanations. Thank you for sharing your feedback!
Best regards,
-Fred
Must have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for master bed tv better than my last 55" sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bewafa,
We are very glad to hear that your new BRAVIA 5, which replaced your previous 55" Sony in your master bedroom, is delivering a better experience for you! It is a testament to the continuous advancements in our picture quality and technology, and we are thrilled you are noticing the improvements. Thank you for your continued loyalty to Sony!
Regards,
Dominick
Excellent Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price and also got an excellent price on it during a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whickz71,
It is fantastic to know that you are pleased with the performance and value of your new Sony BRAVIA 5 television.
We intentionally designed the BRAVIA 5 to offer a brilliant viewing experience—thanks to technologies like our XR Processor and Mini LED backlighting—at an accessible price.
Thank you for choosing Sony and sharing your top rating!
Regards,
Dominick
New tv set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional installation and set up .Called to come early on day on delivery .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatherineW,
Thank you for choosing Sony!
We’re honored to hear that you had a smooth experience with your K55XR50 TV, including the professional installation and setup. It’s great to know our team was able to accommodate your request for an early appointment on delivery. Thank you for sharing your positive feedback!
Best regards,
-Fred
DIS satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Getting it installed was another issue. Nothing but trouble. Still waiting for a call back regarding a $200 credit from the Geek Squad. Nothing but a great big headache. Almost sorry I bought the darned thing!!
I would recommend this to a friendNo longer working after two months of light usage.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is no longer working after two months of light usage. My wife and I only use it maybe once or twice a week to play games on our Nintendo Switch. We suspect a power issue as you can hear a switch click in the back of the TV, but there are no LED error codes that blink or any other indications that the device even responds. We contacted Sony support about it over a week ago and have spoken with them three times since. Each time the person has just verified the same exact details of the ticket, says they are going to schedule a repair and that we will be notified in 24-48 hours (other than the last call. They said five business days in that call.) TV is still not working and there is no estimate of when it will be repaired. This is the worst experience I have ever had with customer support and a product. To add, the television is on a circuit with other devices, all are working without issue, so it wasn't an issue caused by our home. It's definitely the TV. Do not buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello PeakGaming,
Thank you for considering Sony products.
We are very sorry to hear about the difficulties you are facing with your K55XR50 TV after such light usage. We understand how frustrating it must be to experience a power issue without any clear indicators, and we regret that our support team has not provided timely updates or a clear repair timeline despite your multiple contacts. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and frustration this has caused you and your wife.
To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
Name:
BestBuy Username:
Model Number:
Description of the Issue:
Telephone Number:
Thank you for your patience. We look forward to assisting you further and resolving this matter as soon as possible.
Best regards,
-Fred
Wasnt impressed!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was dark for the price and the picture quality did not compare to the current LG tv. I ended up returning it. I tried every picture setting and i could find. I cannot understand how a brand such as sony has fallen so far behind everyone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Aintgonnahappn,
Thank you for considering Sony products.
We’re sorry to hear that the K55XR50 TV did not provide the picture quality you expected and that it felt dark compared to your previous TV. We understand how important a vibrant and clear picture is, especially when investing in a premium product. It’s disappointing to learn that adjusting the picture settings didn’t help improve your experience. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Please read
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item fine. Experience bad. Need to speak w mngment
I would recommend this to a friendSurprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I ecpected didn’t meet my expectations I having trouble with the picture’s and ease of routine daily viewing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cher,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your BRAVIA 5 hasn't been as easy to enjoy as you had hoped. We understand how important it is for your TV to feel effortless during daily use and have a good picture.
The good news is that your BRAVIA 5 has a wide range of customizable picture settings that you can adjust to your liking. We've included a guide below that walks you through how to fine-tune the picture so you can get the best viewing experience for your space and preferences:
Adjust the picture settings
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
If you'd like to explore more about your TV's features, settings, and how to navigate menus, we also have a detailed online help guide that explains everything step by step:
Help Guide
https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html
And of course, if you'd prefer direct assistance, our technical support team will be more than happy to guide you through the setup and how to operate the TV:
Contact technical support
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We appreciate your feedback and hope these resources help you enjoy your BRAVIA 5 to the fullest.
Thank you for considering Sony products!
Regards,
Dominick
Bravia 5 mini-LED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was really bad/blurry even when I changed to Vivid picture it was still not good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, HugoC.
We are very sorry to hear that you are disappointed with the picture quality on your K-55XR50 and that you found the image to be really bad/blurry, even after adjusting the settings to Vivid. This is certainly not the high-quality visual experience we intend to deliver with our BRAVIA XR televisions.
A blurry or poor-quality picture, especially on a 4K model, often points to an issue with the source material or the TV's input settings, rather than the panel itself. We recommend checking the following:
Ensure the content you are watching is true High Definition (HD) or 4K. Standard Definition (SD) content, even when upscaled by the TV, will still appear significantly less sharp.
If you are using an external device (like a cable box or streaming stick), verify that the device is set to output the highest resolution possible (4K or 1080p).
While Vivid increases brightness and color, it might sometimes over-process the image. Try switching to the Standard or Custom picture mode, and ensure that motion settings like Motionflow are set to Standard or Off, as overly aggressive motion smoothing can sometimes introduce blurriness.
If adjusting these settings does not resolve the poor picture quality, please contact our support specialists directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. They can guide you through the settings step-by-step and troubleshoot if a hardware issue is present.
We apologize for this inconvenience and are committed to helping you achieve the gorgeous picture quality this TV is capable of.
Best regards, Gus, Sony Social Media Team
No picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has volume but no picture. The screen is black.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KingD,
We are very sorry to hear that your new BRAVIA 5 TV has no picture. This is not the experience we want for our customers, and we'd like to help you resolve it.
First, please try a simple power cycle: unplug the TV from the wall outlet for about 30 seconds, then plug it back in. If the screen is still black, please check all of your video cables (like an HDMI cable) to ensure they are securely connected to both the TV and your source device. It's also a good idea to try a different HDMI port on the TV.
If these steps don't fix the issue, please contact our support team directly so we can provide more in-depth troubleshooting or arrange for service. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
Best TV in its Cladd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bravia 5 is a great upgrade to my previous Sony. The picture quality is outstanding, the integration with streaming tv improved a lot, especially in the remote. A few new remote buttons for Apple TV and Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Panda,
Thank you for choosing Sony!
We couldn't be happier to hear that the K55XR50 has been a fantastic upgrade for you. It’s wonderful to know you appreciate the outstanding picture quality and the enhanced streaming integration, especially the remote’s new buttons for Apple TV and Max. Your feedback truly encourages us to keep enhancing the experience for our customers.
Best regards,
-Fred
- Pros mentioned:Picture quality
Sony Bravia with outstanding sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture and sound are outstanding. Hard to find a tv that produces good sound from its own speakers but Sony shows they are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, SmoothG!
We are thrilled that the BRAVIA 5 is delivering that outstanding sound you expect from Sony. By using Acoustic Multi-Audio and Sound Positioning Tweeters, we make sure the audio feels like it's coming directly from the action on the screen, not just from the bottom of the TV. It's great to hear that the combination of our XR Processor and X-Balanced Speakers is hitting all the right notes for you!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
It's a good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has better contrast and refresh rate than my old tv. Games look great on it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SydW,
Thank you for choosing Sony!
It brings us great joy to hear that your K55XR50 TV offers better contrast and refresh rate, enhancing your gaming experience. We’re glad to know it’s making your games look great and elevating your viewing enjoyment. We appreciate you sharing your positive thoughts with us.
Best regards,
-Fred
- Pros mentioned:Picture quality
quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv clarity is very good. the mini led picture is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VyrilM,
We’re thrilled to hear that the BRAVIA 5 Mini LED is delivering the clarity and picture quality you were looking for! It’s great to know that the precision of our Mini LED backlighting and the XR Processor are making a noticeable difference in your viewing experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
TV nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is nice, a little pricey. So the TV is nice, nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL,
We’re glad to hear you think the BRAVIA 5 is "nice, nice!" We understand that the price is an investment; we aim to justify that cost by packing this model with our latest Mini LED and XR Processor technology to ensure it stays "nice" for years to come.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
sony bravia 4 k
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv works great . My son loves the color and the platform
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tom14369!
Thank you for your 5-star review! We are delighted to hear that your new BRAVIA 5 is a hit in your home. It’s wonderful to know that your son is enjoying the vibrant color performance and that our platform is making his viewing experience seamless and fun.
Thank you for making Sony part of your home entertainment.
Regards,
Dominick