Customer Ratings & Reviews

Thank you for your feedback on the K-55XR80, EWS1! We are delighted to hear that you are impressed with the excellent picture quality and viewing angle features.

We designed our BRAVIA TVs with technologies like Cognitive Processor XR to deliver stunning visuals from any seat in the room. Your positive review confirms that our efforts to provide an immersive and high-quality viewing experience are paying off.

Thanks again for choosing Sony! We hope you continue to enjoy your television for a long time.

Best regards,
Gus
Sony Social Media Team

HI Gimli,

That's fantastic to hear! We're so glad you're loving the picture quality and overall excellence of your BRAVIA 8 TV. Thank you for the great feedback and for choosing Sony.
-Eliab

Hi MatthewM,

Thank you for the purchase! We're happy to hear that you like the picture quality of the Sony TV. Thank you for choosing Sony!

-David

Hi DavidW, thank you for the 5-star rating! It's fantastic to hear you're enjoying the stunning picture quality and immersive sound of the Sony - 55" Class BRAVIA 8! With features like Dolby Atmos and Dolby Vision, this TV truly delivers a cinematic experience right at home. We appreciate your recommendation about including a backlit remote. If you'd like to get one, you can visit the website of our main accessory supplier, Encompass, to order this type of remote.
https://sony.encompass.com/
Thank you for choosing Sony! Best regards, -Dominick

Hi SuzR,

Thanks for posting your wonderful review.

We're so glad to hear you're enjoying your new BRAVIA 8's outstanding picture quality! We wish you to continue discovering all its features–you will love it even more!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi NicoleD, thanks for sharing your review of the BRAVIA 8!

We're absolutely thrilled to hear you're loving your new top-tier television and that it's bringing such a great experience to your home. It's also great to know you had such a smooth and customer-friendly purchase experience at Best Buy.

We appreciate you choosing Sony!

Sincerely,
Jenn.

Hello SuzanneR,

Thank you for choosing Sony!

We’re absolutely delighted to hear that you’re enjoying your K55XR80 TV! It’s fantastic to know that you’re impressed with its stunning clarity and vibrant colors. It seems like it has been a remarkable upgrade from your previous television. Your positive experience inspires us to keep providing top-notch products.

Best regards,
-Fred

Hi Beachboy55,

Thanks for sharing your positive feedback on the Bravia 8!

We're absolutely delighted to hear that it looks amazing, especially in a darker room, truly highlighting the display's exceptional contrast and picture quality.

It's also great to know that you find the interface awesome, making it easy and enjoyable to navigate your entertainment.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi KenK, thanks for sharing your experience with the Sony - 55" Class BRAVIA 8! We're thrilled to hear you're enjoying the astonishing picture quality with pure blacks and high brightness, it's awesome to know as well that the installation process was easy. We really hope you continue enjoying your new TV and thank you for choosing Sony! Regards, -Dominick

Hello SteveH, thank you for giving the BRAVIA 8 a five-star rating. We're delighted to read you're enjoying the picture quality it offers. Thank you for choosing Sony. Regards. -Jenn

Hi Víctor,

That's fantastic to hear! We're thrilled you're so happy with your new K55XR80.

It's great that you're experiencing the full potential of this OLED TV – its self-illuminating pixels deliver those incredibly deep blacks and vibrant colors that make both movies and gaming truly shine. The BRAVIA XR Processor ensures every scene is optimized for a breathtakingly immersive experience.

Thanks for the 4-star review! We're delighted your purchase is bringing you so much enjoyment.
DiegoV

Hello SonyTVLover,

Thank you for choosing Sony!

It's truly a pleasure to hear that you're enjoying the lifelike picture quality and sound on your K55XR80 TV! We're beyond pleased to know that you appreciate the experience Sony delivers. Thank you for sharing your thoughts, and we hope you continue to enjoy your viewing experience!

Best regards,
-Fred

Thank you for sharing your feedback, Jb88.

We are truly sorry to hear about the freezing and power issues you’re experiencing with your K-55XR80. We understand how frustrating this is, especially when other devices are working fine.

While refurbished units should meet high standards, persistent freezing can often be resolved with a factory reset or a firmware update. We’d like to help you get this sorted—please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv so we can look into this for you.

Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team

Thank you so much for sharing your experience with the K55XR80, HECTORJ! We’re thrilled to hear you’re enjoying the impressive resolution and incredible sound. The K55XR80 is designed to deliver lifelike picture quality with stunning detail and color, and immersive audio that truly enhances your viewing experience. We’re glad it’s meeting your expectations—enjoy your Sony BRAVIA TV and everything it brings to your home entertainment!

Thank you again for being part of the Sony family!

Best regards,
Gus
Sony Social Media Team

Hello hitech85, thank you for the five-star rating! We are pleased to learn you're enjoying the BRAVIA 8 exceptional picture quality –perfect to watch sports and live shows, of course! We bet this is the upgrade you needed to enhance your entertainment experience. Thank you for choosing Sony! Sincerely, -Jenn.

Hi EdyK,

That's wonderful to hear! We're so glad the Sony 55" Class BRAVIA 8 is a hit in your sister's room. It's fantastic that you're both noticing the great color and picture quality – that's exactly what our BRAVIA OLED TVs are designed to deliver!
Thanks for choosing Sony.
-Eliab

Hello NicolasT,

Thank you for choosing Sony!

It's truly wonderful to know you're enjoying the outstanding picture quality and the variety of free apps available on your K55XR80 TV! At Sony, our mission is to provide an exceptional viewing experience characterized by vibrant colors, remarkable clarity, and effortless access to your favorite entertainment. We hope you continue to enjoy your television!

Best regards,
-Fred

Hi GregS, thank you for your fantastic 5-star review of the BRAVIA 8!

We are excited to hear you find the picture quality beautiful and "a cut above the rest!" We pour a lot of passion into delivering an exceptional viewing experience, and it's wonderful to know you're enjoying it so much.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Mikesag, Thank you for upgrading to your new Sony Bravia 8! You've made an excellent choice. We're very happy to hear you like the amazing picture quality of your new TV. It's also great to know that the Geek Squad did an excellent job with the delivery and setup. Thanks for choosing Sony! -Sam

Hi LessPower, Thank you for sharing your experience with your new Sony TV! We're glad that the picture quality of your Sony BRAVIA 8 TV is to your liking. However, if you find it a little dark, you may check this link helpful to configure various settings related to the TV display such as color and brightness for picture quality, or screen size: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html . Hope this information helps!

If you need further assistance, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the K-55XR80

Thank you for choosing Sony, and here's to a more enjoyable viewing experience with your Sony TV!

Best Regards,
Maria