Customer Ratings & Reviews

Hi Donita,

Thank you for your time writing this review. While we're glad that you like most of the features, we regret to hear that you're having some issues with your Sony BRAVIA 8 TV. Having read your review regarding the brightness when in the cable mode, please give us more information about the situation you are facing with your setup so we can better assist you.

Picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].

For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80l/articles/00190409

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:

Regards,
Jess

Hi Vahe, Awesome! We're thrilled to hear you like the great picture quality of your Sony Bravia 8 and good to know it fits perfectly in your bedroom. Thanks for choosing Sony! -Sam

Hi RichardB, Excellent service! We're also glad that you like the TV. Thank you for choosing Sony. Erin

Hi RobertS, Amazing! We're delighted to hear you like the awesome picture and great sound quality of your new Sony BRAVIA 8. Thanks for choosing Sony! -Sam

Hi MikeT, Thank you for the positive review! We're glad you like the excellent picture and sound quality of your Sony BRAVIA 8. Thanks for choosing Sony! -Sam

Hi Kimmy, Fantastic! We're thrilled to hear that you find the picture quality of your K55XR80 much clearer compared to your old LED TV. Your feedback is greatly appreciated and helps us continue to improve our products. Enjoy your viewing experience and thanks for choosing Sony! - Romeo

Hi SandraB,

Thank you for the 5-star rating! We're glad to hear that you like the clear picture quality and size of the TV. Thank you for choosing Sony!

-David

Hi MikeQ, Thank you for the positive review! We're glad you like the outstanding quality of your new Bravia 8 OLED TV. Thanks for choosing Sony! -Sam

Hi ScottK,

We sincerely apologize for the difficulties you've encountered with the audio setup on your BRAVIA 8. We understand how frustrating it can be when sound doesn’t sync correctly with Bluetooth devices, or when the TV speakers are out of alignment with the visuals. This is far from the experience we intended for you. If you still have your unit, we encourage you to follow the troubleshooting steps below so we can help identify and resolve the audio issue:

To resolve the Bluetooth syncing issue, we suggest verifying the settings to confirm that your TV and Bluetooth device are correctly paired. If the manual sync settings do not remain effective after the TV is powered off, it may be beneficial to look for any available firmware updates for your TV that could potentially fix this problem.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/downloads

Regarding the audio being out of sync with the picture when using the TV speakers, please refer to the following links:
https://www.sony.com/electronics/support/articles/00026069
https://helpguide.sony.net/tv/lusltn1/v1/en-003/08-01_01.html

I hope this helps.

If the problem persists or you may need more information, please email the following details to socialsupport@am.sony.com so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

We truly appreciate you being a valued Sony customer. We apologize for any inconvenience you've experienced and would love the opportunity to speak with you directly to resolve this issue.

Thank you for allowing us to assist you.

Sincerely,

Romeo
Sony Social Support

Hi TomG,

We are sorry to hear that you are experiencing issues with your Sony K55XR80. If you still have the TV, we would like to ensure that you get the best experience out of the K55XR80 TV.

To troubleshoot the issue where the K55XR80 TV does not turn on and requires you to unplug and replug it, follow these steps.

Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable), wait for two minutes, and then plug it back in. Ensure the power cord is securely connected. Using the remote control, press and hold the POWER button until the menu appears, then select "Restart."
Alternatively, navigate through the TV menu: Quick Settings → Settings → System → Restart → Restart.

Turn off the TV and disconnect all external devices such as USB drives, hard drives, and HDMI-connected devices. Turn the TV back on to see if the issue persists. If the TV works fine without the external devices, reconnect each device one at a time to identify if a particular device is causing the issue.

Also, please verify that the wall outlet is functioning by connecting another device. If the TV was connected to a power strip or surge protector, try connecting it directly to the wall outlet to rule out issues with the power strip.

Ensure your TV's firmware is up to date. This can be done through the TV settings menu. You can also check for the latest software update on this link: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-55xr80/software/00346878

Should you need further assistance or if the troubleshooting steps did not resolve the issue, please contact us for help at socialsupport@am.sony.com with the following:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Carl

Hi DanielF, Awesome! We're very happy to hear that you are enjoying your Bravia 8. Our team works hard to incorporate the latest technology to provide you with a stunning picture quality. Enjoy your viewing experience! -Sam

Hi Maxmadopp, You've made an amazing choice! We're glad you love the amazing picture quality this unit delivers. Thanks for choosing Sony! -Sam

Hi FrankF,

We are delighted to hear you are happy with your BRAVIA 8 television! It is rewarding to know that Sony has consistently proven to be a reliable choice for you. Thank you for the five-star review and for being part of the Sony family!

Best regards,
Dominick

Hi Phoenix, Thank you for your 5-star review! We're thrilled to hear that the BestBuy salesman was able to provide you with the knowledge and assistance you needed to understand the differences between the Sony models available in 55". We appreciate your loyalty to Sony over the years and understand that technology has evolved significantly since your last purchase. Thanks for choosing Sony! -Sam

Hello Deuelpm, thank you for your feedback. We're glad to hear that you appreciate the picture quality of the BRAVIA 8. We sincerely apologize for any inconvenience you've experienced and are committed to ensuring you enjoy your complete TV set. Please contact us at socialsupport@am.sony.com and provide your name, username, TV model number, a description of the issue, and your phone number. We will be happy to assist you personally. Regards, -Jenn

Hi hyper, Awesome! We're glad you like the picture clarity of your Sony Bravia 8 and good to know you had a great experience with the Geek Squad. Thanks for choosing Sony! -Sam

Hi MikeL, Thank you for the awesome review! Good to hear that you're very pleased with your overall experience with the Sony Bravia 8. Thanks for choosing Sony! -Sam

Hi Mich,

Thank you for the review and we're glad to hear that you like the color picture quality of the TV. Thank you for choosing Sony!

-David

Hi ricksan, Fantastic! We're delighted to hear you're satisfied with your purchase. Thank you for choosing Sony! -Sam