Customer Ratings & Reviews

Hi BobR,

That's awesome! We're happy to hear you had wonderful experience with our customer service representative. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi DavidM,

Thank you for choosing and purchasing our BRAVIA 8 OLED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

We understand your concern. Unfortunately, we can't give you an exact date when a specific update will be available for your TV. To isolate the issue, factory reset the TV and try again. Here's the link on how to.

https://helpguide.sony.net/tv/lusltn1/v1/en-003/01_14.html

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the K55XR80

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi BenB, Fantastic! We are thrilled to hear that you are satisfied with the outstanding performance of your BRAVIA 8. Thank you for choosing Sony and for your kind words! - Romeo

Hi BrianG, Thank you for the positive review! We're thrilled to hear you appreciate the multi functional slim wall mount of your Bravia 8. Thanks for choosing Sony! -Sam

Hi KameronG, fabulous! We're truly delighted to hear that you love your BRAVIA 8 and that you're satisfied with its amazing performance. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi Kathy,

We're truly sorry to hear about the unexpected reboots on the Bravia 8 TV, that sounds really frustrating, especially when you're in the middle of watching something. We'd love to help troubleshoot this issue and find a solution for you.

The issue appears to occur while a cable box is connected to the TV via an HDMI cable. We are investigating the issue and working on a future software update to address it, in the interim, kindly follow the next steps:

1. Set the Bravia Sync to OFF by going into Settings > Channels & Inputs > External inputs > BRAVIA Sync settings > turn OFF BRAVIA Sync control.

2. Use a CEC-less HDMI cable or adapter with your cable box to prevent the TV from rebooting or restarting.

3. Set The SAMBA Interactive TV to OFF by going into Settings> System > Samba Interactive TV > turn OFF Samba Interactive TV.
Please note that you will need to use the cable box remote control in this case until the software update is released.

The TV is set to update the software automatically by default, you can always take a look periodically on our support website if you've not seen any pop-up on the TV screen, check if there is any update through the following link: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-55xr80/software/00346878

We apologize for any inconvenience and appreciate your patience. Thanks you for choosing Sony.
-Aldair

Hi Richard, Fantastic! We're thrilled to hear you like the excellent screen color and exceptional picture quality of your Sony Bravia 8. Thanks for choosing Sony! -Sam

Hi Unhappycustomer,

We’re truly sorry to hear about your experience with your Sony BRAVIA 8 TV. This is absolutely not the experience we want you to have, and we understand how frustrating it must be to deal with unexpected reboots while trying to enjoy your favorite content.

To assist further, we’d like to confirm if you’ve already tried the following steps:



Turn off BRAVIA Sync: On your remote, press Quick Settings → Settings → Channels & Inputs → External Inputs → BRAVIA Sync Settings → Turn OFF BRAVIA Sync control.
Use a CEC-less HDMI cable or adapter to prevent the TV from restarting.
Turn off Samba Interactive TV: On your remote, press Quick Settings → Settings → System → Samba Interactive TV → Turn OFF Samba Interactive TV. (Please note that you may need to use your cable box remote until the next software update is released.)

To better assist you with the issue you're encountering, could you please provide us with the details of your call? Please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:


Full Name:

Best Buy Username:

Case ID (If any):

Telephone Number:

Additional Information regarding your experience with the BRAVIA 8:
What devices (make & model) are connected to each HDMI port?
What is the source of your content? (Cable, satellite, antenna, internet, etc.)

We sincerely appreciate your patience and hope to find a resolution for you soon. Looking forward to your response.



Sincerely,

Maria

Hi JoyceB, Thank you for your feedback on the BRAVIA 8. We apologize for the issue you're experiencing with the color on people's faces picking up the background color and reflecting on their faces.To address this issue, we recommend the following steps:

Adjust Picture Settings: Go to the TV's picture settings and try adjusting the color balance, brightness, and contrast. Sometimes, tweaking these settings can help reduce the color reflection issue.

Check for Firmware Updates: Ensure that your TV's firmware is up to date. Manufacturers often release updates that can fix bugs and improve performance.

Optimize Viewing Environment: Make sure the TV is not placed in a location with excessive light or reflective surfaces, as this can affect the picture quality.

If you’re interested you can schedule a one-on-one consultation with our experts here:  https://electronics.sony.com/one-on-one-consultation?utm_campaign=ooclink_rsiyt_20201026&utm_source=youtube&utm_medium=social_organic&utm_content=rsi&cid=sco-na-3351

Hope this helps and thanks for choosing Sony! -Sam

Hi JohnH, Thank you for the 5-star rating! Good to hear you had an amazing customer service experience. Thanks for choosing Sony! -Sam

Hi Joew, Thank you for the feedback on your experience with your new Bravia 8. We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony TV. We would like to know more about the audio stuttering issue you're experiencing. Is the TV connected to a soundbar, AV receiver, etc.? or is the audio issue coming from the built-in speakers of the TV? May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Bravia 8:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Sam

Hi Dilligaf, we're truly sorry to hear about the freezing issues you're experiencing with your Sony - BRAVIA 8. That's definitely not the experience we want you to have, and we appreciate you bringing it to our attention.

To help resolve this, we recommend the following steps:

1. Make sure your TV's software is up to date by going to settings > system > about > system software update > update your TV software

2. Clear the cache data of your TV, while in settings go to system > storage > internal shared storage > cached data > clear

3. Turn on Simple IP control, select settings > network and internet > home network > IP control > Simple IP control > turn it on

We hope these steps can help you to improve the performance of your TV. If the problem persists we strongly encourage you to contact our technical team through: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony products!

Regards,
Dominick

Hi DarleneP, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi PaulaL, Thank you for the 5-star rating! We're thrilled to hear that the BestBuy team was able to provide you with friendly and helpful service, and that all your questions were answered. Thanks for choosing Sony! -Sam

Hi Bobo, We're glad that you love the TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi MaryM, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl

Hi Eduardov944,

You made the right choice! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

-Ralph

Hi DwayneB,

Very nice! We're happy to hear that you love your new Sony TV. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Adam,

We are very sorry to hear about the ongoing issue with your BRAVIA 8 and understand your frustration after already reaching out to us. For a flashing red light, we recommend performing a soft reset by unplugging the TV and all connected devices from the wall for at least two minutes before plugging them back in. If this does not resolve the issue, please email us at socialsupport@am.sony.com with the following details:

Name:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support