Customer Ratings & Reviews

Hi ConnieV, Thank you for your wonderful review of the Bravia 8! We're thrilled to hear that you are enjoying the gorgeous color, exceptional clarity, and ease of setup and customizability with the intuitive remote. It's great to know that you found the sound quality very good and decided to enhance your experience further with a Sonos soundbar. We appreciate your feedback and are delighted that you love your new TV! Thanks for choosing Sony! -Sam

Hi Mike,

It’s fantastic to hear that you're enjoying the vibrant picture and seamless setup of your new BRAVIA 8! We’re especially glad to know it’s providing an awesome experience for your Xbox gaming sessions.

Thanks for choosing Sony.

Best regards, Eliab

Hi DouglasG,

It is great to hear that your first leap into the world of OLED with the BRAVIA 8 has been such a fantastic experience!

As a longtime Sony owner, we are gladthat you’ve noticed the unbelievable improvements in picture contrast and depth that OLED technology provides. We are especially proud of your feedback regarding the audio. By using our Acoustic Surface Audio+ technology, the entire screen actually acts as a speaker, vibrating invisibly to make the sound come directly from where the action is happening on screen. Knowing that it delivers such an immersive experience that you don't feel the need for an external soundbar is a testament to that innovation.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hi Zephyr,

Thanks for the excellent feedback on your BRAVIA 8! We're delighted to hear you're enjoying the picture quality and we really appreciate your advice about the room lighting. We're also glad you were able to take advantage of a sale. It's great to know that the TV provides such a high level of performance that you would consider it a worthwhile investment even at full price.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi ChrisG, we appreciate your detailed review of our product. Hope you are enjoying your new TV. Thanks for your feedback regarding the brightness and HDMI 2.1 support of this XR80. This TV support features specified in the HDMI® 2.1 standard. (4K120/eARC/VRR/ALLM). VRR are on HDMI 3 and 4. Thanks for choosing Sony.

Thank you for sharing your fantastic review, KrisO!

We're so pleased to hear that you're enjoying the balanced picture quality of your new BRAVIA 8 television. It's especially rewarding to know that the Google TV OS has become your favorite TV software. We designed it to be user-friendly and seamless, so your feedback truly validates our efforts.

We also deeply appreciate your detailed comparison with the LG G4. Your comments about choosing the BRAVIA 8 for its better color balance, gradient handling, and overall processing quality are invaluable. It shows that the specific features we focus on, like our XR Processor, are making a real difference in the viewing experience for discerning customers like yourself.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Thank you for the wonderful review, PHILLIPP!

We are so glad to hear that the K55XR80 TV is providing you with a great viewing experience, especially in darker rooms. Our goal was to deliver a picture with incredible clarity and deep blacks, so it's rewarding to know that you can now enjoy your favorite movies without having to strain your eyes.

Thank you again for choosing Sony and for sharing your feedback.

Best regards, Gus, Sony Social Media Team

Hi ErickB, thank you so much for sharing your experience with the Sony 55" Class BRAVIA 8 OLED 4K UHD Smart Google TV! We truly appreciate your thoughtful and detailed review.

It's wonderful to hear that the OLED display's vibrant colors and deep blacks are making such a strong impact on your viewing experience. We're also glad you highlighted the intuitive Google TV platform and built-in Google Assistant—helping users easily discover their favorite content is a top priority for us. Your recognition of the screen speaker technology is especially appreciated, as our engineers designed it to deliver immersive sound directly from the display for a more engaging experience.

We're thrilled that the BRAVIA 8 is meeting your expectations as a top-tier choice for cinephiles and gamers alike. Thank you again for your recommendation and for acknowledging the value of investing in premium features. Enjoy your Sony BRAVIA 8!

Best regards,
Gus
Sony Social Media Team

Hi PeteR,

Thank you for the review and we're happy to hear that you like the picture quality of the Sony TV. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi ajg8321,

We are thrilled that your new BRAVIA 8 OLED is a fantastic upgrade over your previous Sony! It’s great to hear that the setup was quick and that you’re enjoying the outstanding picture quality in Vivid mode. We appreciate you mentioning the audio settings, as those quick adjustments are key to getting the best performance when connecting older home theater systems. Thanks for choosing Sony.

Best regards, Eliab

Hi OliviaV, Thank you for your fantastic review of the Bravia 8! We're thrilled to hear that you love the display, colors, and user-friendly interface. Transitioning to Google for entertainment and app management can indeed be an adjustment, but we're glad it's working well for you. It's great to know that the extra heat protection is beneficial for your setup on the window ledge. We're also delighted that your husband is enjoying the support for the Crunchyroll app. Your satisfaction is our top priority, and we appreciate your feedback! Thanks for choosing Sony! -Sam

Hi MartyB,

It’s rewarding to hear that your upgrade to the BRAVIA 8 has been such a massive leap forward. While technology has certainly evolved over the last seven years, we’ve worked hard to ensure that the jump in picture clarity and intelligent features feels truly transformative. It is wonderful to know that your family is finding the personalized profiles and Acoustic Auto Calibration useful—it really makes the living room feel tailored to whoever is holding the remote.

Thank you for trusting Sony!

Best regards,
Dominick

Hi MichaelB,

We are thrilled that you’re enjoying the tremendous picture quality and brightness of your new BRAVIA 8 OLED! It’s great to hear that you’re pleased with your purchase. Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing this thoughtful and insightful review, Ryan!

We are absolutely thrilled to hear that the BRAVIA 8 won you over after comparing it against competing OLED and Mini-LED models. It's incredibly rewarding to know that you are enjoying the gorgeous colors and deep blacks that define the premium viewing experience we strive to deliver.

Your feedback on the build quality—noting the absence of creaks and the premium metal band—is especially valuable. We believe the quality of the physical product is as important as the picture, and we're glad this detail stood out during your unboxing.

We also appreciate your honest feedback regarding the interface; it's great to hear that despite your personal preference, you find it snappy and that the solid recommendations enhance your viewing experience.

Thank you again for choosing Sony to be the centerpiece of your home entertainment!

Best regards, Gus, Sony Social Media Team

Hi Clint, we appreciate you've taken the time to post your experience. It's so wonderful to hear that you are enjoying the Sony - 55" Class BRAVIA 8 OLED. This TV has been designed to deliver excellent picture quality through its XR Processor which intelligently enhances every scene in real-time boosting color, contrast, and clarity as well as having unique features for gaming that allow you to play with 4K/120fps, a Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM), all of this combined is able to accomplish a smooth and clear movement for responsive gameplay! We hope you continue loving the TV. Thanks for choosing Sony. - Best regards, Dominick

That's great to hear, JediJPY! We appreciate you sharing your experience with the new Sony TV and we're glad that you liked it. Enjoy and thanks for choosing Sony. -Craig

Thank you for your incredibly detailed and honest feedback, DaveK. We're sorry to hear that your experience with the K55XR80 hasn't fully met your expectations, especially after being accustomed to your previous TV for so long. We truly appreciate you taking the time to share your thoughts, as they are crucial for our product development and for helping other customers make informed decisions.

We understand your feelings about the visual differences between your old LED and your new OLED. The characteristics you describe—the glossiness and lack of "graininess"—are indeed features of OLED technology, which aims to provide perfect blacks and stunning contrast. We recognize that this "new look" can be a significant adjustment for those used to the visual characteristics of LED panels. We also appreciate you bringing the issues with older black and white movies to our attention.

Regarding your comments about the reflections, you're right that OLED screens, with their deeper blacks, can sometimes show reflections more than some LED models. Our newest screens do incorporate advanced anti-reflection technology, but they still operate best in environments where you can control the light. We understand your frustration, and we'll be sure to pass your feedback on to our engineering team.

We also want to help with the setup issues you're experiencing. It sounds like you've had a frustrating time getting your TIVO and Blu-ray player connected, and we sincerely apologize for that. Our support team can walk you through the correct settings and help you get both devices working seamlessly without having to switch cables or risk your current setup. It's a much easier process than you might think, and we want to ensure you can enjoy your Blu-ray movies. You can connect with them directly at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Finally, we hear your comments about the sound quality. Many TVs today, both LED and OLED, are designed to be thin, which can sometimes impact the built-in speaker performance compared to older, thicker models. We're sorry that the sound quality wasn't what you expected and that you feel the need to purchase a soundbar. Your feedback on this is incredibly valuable, as it helps us understand the importance of sound as a standalone feature.

Thank you again for your valuable insights and for your recommendation, despite your challenges. We are committed to using feedback like yours to improve our products and services.

Best regards, Gus, Sony Social Media Team

Hi JDtx,

Thank you so much for your wonderful 5-star review of the Sony BRAVIA 8! We feel privileged to know that you consider the quality of this TV to be superb and that you are so happy with your purchase. We agree that the OLED technology truly delivers an exceptional experience!

Thank you for choosing Sony.

Regards,
Dominick

Hi Jgomer,

Thank you so much for taking the time to share your feedback and for being a returning member of the Sony BRAVIA family. We are happy to hear that you are satisfied with the picture quality and that the color is bringing your movie collection to life!

We see that you are experiencing some frustrating inconsistencies with your HDMI device control and theater audio switching. To help resolve these connectivity hiccups and ensure your Apple TV, Xbox, and sound system sync up seamlessly every time, we highly recommend adjusting the following settings:

1- Enable BRAVIA Sync Control: This protocol ensures your connected devices can turn the TV on and off automatically. Please go to Settings > Channels & Inputs > External Inputs > BRAVIA Sync Settings > BRAVIA Sync Control > ON.

2- Turn On Audio System Prioritization: This setting forces the TV to automatically default to your theater sound system instead of the TV speakers when your audio equipment is powered on. Please go to Settings > Display & Sound > Audio Output > Audio System Prioritization > On.

3- Check for Pending Updates: Sony frequently releases firmware updates to polish performance, iron out communication glitches between external devices, and optimize picture presets. You can check for any available updates by going to Settings > System > About > System software update.

We hope these adjustments help you resolve the issues so you can fully enjoy your movie nights without any extra hassle. If the problems persist after trying these steps, we highly suggest reaching out to our dedicated technical team so they can look into this further for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you so much for choosing Sony!

Best regards,
Dominick