Customer Ratings & Reviews
- Model:
- K55XR80
- SKU:
- 6578569
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are overwhelmingly positive about the 55" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024), particularly praising its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and excellent contrast. However, some users have expressed concerns regarding the television's software and its occasional need for updates. The overall consensus points towards a high-quality television with a few minor software-related drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Sony bravia
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product l would totally recommend it for anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieVanDina,
Amazing! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Love this Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been awesome tv and got a good deal on it as well i have no problems and was the right tv for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanitoTrejo, Thank you for the positive review! We're very pleased to hear that you're enjoying your new Sony BRAVIA 8 and that you got an good deal and have had no problems with it. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Love My Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Picture is amazing! The in store service by Nicholas was 100% also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MicheleK, Fantastic! We're truly delighted to hear that you're satisfied with the amazing picture quality of your BRAVIA 8 and the superb customer service from Best Buy. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Amazing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bright and crystal clear. The quality of this TV is amazing. I was pleased with the purchase.
I would recommend this to a friend- Pros mentioned:Picture quality
Best tv yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful colors, clear and crisp. Love it! Only Sony Bravia OLED for me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianeC, Amazing! We're thrilled to hear that you love the beautiful colors and clear, crisp display of your Sony Bravia 8 OLED TV. Thanks for choosing Sony! -Sam
Bravia 8 55" OLED 4K Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was simple by using the QR code provide with he installation instruction. The directions on which components to attach to each input was amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RezaS,
That's wonderful to hear! We're so glad the setup process for your 55" BRAVIA 8 OLED was simple and intuitive, especially with the QR code and clear instructions for component attachment. We put a lot of effort into making the initial experience as smooth as possible, so it's fantastic to know it made a positive difference for you.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, best looking TV I've owned, upgrade was very worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blake, Thank you for your wonderful review! We're thrilled to hear that you are enjoying your Sony BRAVIA 8 TV. It's fantastic to know that you find the picture quality beautiful and that the upgrade was worth it. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Sony Bravura 55 inch television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased several brands of Televisions previously and so far the picture quality is the best I by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnT,
Awesome! We're glad to hear that you like the picture quality of your new Sony TV. Thank you for choosing Sony!
-David
Random Reboot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My previous front room Sony TV worked just fine. We cut the cable and needed a smarter TV in the bedroom to support the new option we went with. The older Sony in the bedroom did not support the TV option we went with but still works fine. Therefore, we bought this one and did some rotation of TVs. During the first week it rebooted a couple times, back-to-back, while watching a show. The next day it rebooted agin without user input. I went to setting and shut off any engery saver option I could fine. It was fine for the next month. Now it is doing it again on a daily basis. Not sure what to think other than see what Best Buy and Sony will do for me. Kind of sounds like a power supply probelm. I am a Best Buy and Sony guy. Have had a Sony TV for 40+ years. Yes those were heavy tube TVs back then. I have been buying my electronics from best buy since they opened. I a hoping for a good outcome from Sony and Best Buy. Hpoing to come back and give a positive update
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi teceditor,
Thanks for sharing your review and experience with the BRAVIA 8 TV. It's unfortunate that the TV reboots on its own. For optimum performance, make sure that the software version is up-to-date. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/articles/00032613
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
- Pros mentioned:Picture quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv. Great picture and clarity when playing games
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeD,
Awesome! We're happy to hear that you love the picture quality of the TV for your gaming needs. Thank you for choosing Sony!
-David
- Pros mentioned:Color
New beginnings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic blacks colors love that i can customize every setting done with samsung sony forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mattg316,
Perfect! We're glad that you are enjoying the picture quality of the TV. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Picture quality
Office TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp picture, and nice installation by Geek Squad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryR,
Awesome! We're thrilled that you are enjoying the picture quality of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Great Open Box Deal !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal TV. Helpful if I knew it was in Store Display Mode; better if setting disabled; figured it out eventually. Short Sony video https://youtu.be/0Wv6dJQJP7I?si=jghYoIP_VibR0H0F
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROBERTB!
Thank you for sharing your experience with the BRAVIA 8 TV. It brings us great joy to hear that you were able to figure out the Store Display Mode. We appreciate your patience in resolving that!
The BRAVIA 8 is designed to deliver stunning picture quality and vibrant colors, making your viewing experience truly immersive. If you have any further questions or need assistance with any features, feel free to reach out at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We're here to help!
Thanks for choosing Sony!
Best regards,
Estefany
Perfect TV but bad experience with open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect TV but bad experience with open box. It was an ope. Box excellent condition, should’ve had all the original pieces. I got home at night from picking up the tv and couldn’t use it until the next day because the screws for the legs were not included. Then within the first three months the tv had randomly shut off on me 3 times while watching something and would make a weird sound coming from the speakers. Definitely a defective tried to pass as an “excellent condition” open-box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexM,
Thank you for sharing your feedback regarding the K55XR80 BRAVIA 8 TV. We sincerely apologize for the inconvenience you encountered with your open-box purchase and the subsequent issues with your unit.
To address the random shut-off problem you're experiencing, we highly recommend updating your TV's firmware to the latest version. This update resolves several issues that may lead to unexpected restarts. For more details, please follow this link:
https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-55xr80/software/00346878.
We hope this information proves helpful. If you require further assistance or have any questions about our products, please do not hesitate to contact us. We are always here to help! You can reach us via email at socialsupport@am.sony.com, providing the following details:
- Name
- Username
- Model Number
- Issue/Concern
- Telephone Number
Thank you for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Picture quality
Great but
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it but i cant get over the glare had to return it but great picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohamedS, Thank you for your feedback on the BRAVIA 8. We're glad to hear that you loved the picture quality. We understand that glare can be a significant issue, and we're sorry to hear that it led to your decision to return the TV. Here are some general guidelines to help manage glare on your TV:
Placement: Position your TV away from windows or direct light sources. If possible, place it in a room where you can control the lighting.
Curtains and Blinds: Use blackout curtains or blinds to reduce the amount of natural light entering the room. This can significantly cut down on glare.
Adjusting TV Settings: Increase the brightness and contrast settings on your TV. This can help make the picture more visible in bright conditions.
I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
My new TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The picture is very beautiful. I would recommend everyone to try it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyHumnel,
We're so glad to hear that you love your new BRAVIA 8 TV! It's fantastic to know that you're impressed with the beautiful picture quality, and we truly appreciate you recommending it. Thanks for choosing Sony.
Best regards,
Eliab
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love Sony and this model is amazing! You can’t go wrong!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasM,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you love your new Sony TV. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Sony TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and picture I love it. It is worth it for that price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlirezaM, Amazing! We're thrilled to hear that you're pleased with the outstanding picture quality and affordability of the BRAVIA 8. Thank you for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Picture quality
Sony 55 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great picture..good quality sound..netflix works great..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertA,
That's great! We're glad to hear that you like the picture and sound quality of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Ultimately had to return mine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on the TV was awesome but I found the sound from the TV really subpar. The speakers are either way too small or underpowered that you basically will need a soundbar or stereo just to watch TV without being annoyed. It sounded way worse than my 10yr old Sony TV. The Google TV integration wasn't bad but one of the apps I use the most (Xfinity Stream) doesn't work with Google TV so using it in another room like I planned wouldnt work out unless I use my Roku. That pretty much limits the usefulness of Google TV in my case. Ultimately I wound up having to return the TV. My problems started with the audio getting out of sync, static on every source, then random reboots. Ultimately one of the reboots led to an endless boot loop and the TV just died. I contacted Sony and they were basically no help so I decided to return it especially when all of this happened within a 3 hour timeframe.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jwreed4130, Thank you for sharing your feedback about the Sony BRAVIA 8 TV. We are sorry to hear about your experience and appreciate your detailed review.
We understand that sound quality is crucial for an enjoyable viewing experience. The BRAVIA 8 is designed to deliver high-quality audio, but we recognize that individual preferences and room acoustics can affect the perception of sound. Many customers find that adding a soundbar or external speakers enhances their audio experience significantly.
We also acknowledge that some apps like Xfinity Stream may not be compatible. However, you can use the built-in Chromecast feature to cast the content from the Xfinity Stream app on your mobile device to this TV.
We apologize for the technical issues you faced, including audio sync problems, static, and reboots. These are not the experiences we want our customers to have.
Updating the firmware of the TV is one of our suggested steps to address such issues. We regret that our support team was unable to resolve your concerns promptly.
If you have any further questions or need assistance, please feel free to contact us directly. You can email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We value your feedback and are committed to improving our products and services. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam