Customer Ratings & Reviews
- Model:
- K55XR80
- |
- SKU:
- 6578569
Customer reviews
Rating 4.7 out of 5 stars with 506 reviews
(506 customer reviews)Rating by feature
- Picture Quality4.9
Rating 4.9 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are overwhelmingly positive about the 55" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024), particularly praising its exceptional picture quality, vibrant colors, and ease of use. Many also appreciate the sleek design and excellent contrast. However, some users have expressed concerns regarding the television's software and its occasional need for updates. The overall consensus points towards a high-quality television with a few minor software-related drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
GoogleTV Makes Latest Bravia Disappointing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a fantastic picture, as you might expect from a Sony Bravia. But the GoogleTV integration is gratuitous and non-performant. Does not sync audio and video when using optical connection to a Sony receiver. Poor sync between audio/video is also present when using HDMI with or without the eARC interface - workaround requires using a Developer setting to limit background processes to 2 or 3 - setting reverts to default after restart (which is frequent because of auto-update). Overall: Boo!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Deuelpm, thank you for your feedback. We're glad to hear that you appreciate the picture quality of the BRAVIA 8. We sincerely apologize for any inconvenience you've experienced and are committed to ensuring you enjoy your complete TV set. Please contact us at socialsupport@am.sony.com and provide your name, username, TV model number, a description of the issue, and your phone number. We will be happy to assist you personally. Regards, -Jenn
Rated 3 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love the quality of Sony TVs, but the last one I purchased didn't last 5 years (bad tuner). But I thought that was an anomaly and I purchased this one, a more expensive model. I am disappointed with the brightness when in the cable mode. I have seen a few glitches, I think this one will have end up having tuner issues as well. This might be my last Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donita,
Thank you for your time writing this review. While we're glad that you like most of the features, we regret to hear that you're having some issues with your Sony BRAVIA 8 TV. Having read your review regarding the brightness when in the cable mode, please give us more information about the situation you are facing with your setup so we can better assist you.
Picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].
For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80l/articles/00190409
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:
Regards,
Jess
Rated 3 out of 5 stars
Not what I thought it would be.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Sony Bravia 8 because it has a reputation for being a really good gaming tee but unfortunately it wasn't. One thing that Disturbed me the most is every single time it detected a TV. It would go straight into Dolby vision and when it's in dilby vision it wouldn't allow me to make any kind of adjustments with contrast or brightness or color or anything. At the same time I had to do an a lot of adjustments in order to regulate the picture settings for SDR and HDR. It was a lot of work and not worth it. So I exchanged it for the LG G4 with which I'm extremely happy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yogitim, thank you for taking the time to share your experience with the Sony - Bravia 8. We're sorry to hear it didn't align with what you were hoping for, especially in terms of gaming and picture control. Your feedback is incredibly important to us.
Regarding Dolby Vision, this format is designed to automatically optimize picture settings for the best possible image based on the content. Because of this, certain manual adjustments are limited. We understand this can be frustrating, especially if you prefer more hands-on control. We also hear your concerns about the effort required to fine-tune SDR and HDR settings, and we appreciate you highlighting that. We truly hope to have the opportunity to earn your trust again in the future. Thank you for considering Sony! Best regards, -Dominick
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
OMG!!!!!!!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE MY NEW TELEVISION. The picture quality is off the charts….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaD,
Thank you for the purchase! We're happy to hear that you love the picture quality of your new Sony TV. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great Sony TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture Quality Awesome and Sound is also Great!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, Amazing! We're delighted to hear you like the awesome picture and great sound quality of your new Sony BRAVIA 8. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Sony oled
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better picture then my old led tv much more clearer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy, Fantastic! We're thrilled to hear that you find the picture quality of your K55XR80 much clearer compared to your old LED TV. Your feedback is greatly appreciated and helps us continue to improve our products. Enjoy your viewing experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Sony Bravia 8
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV, excellent picture and excited to watch old and new movies on this thing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminH, Thank you for the great review! We're glad you love the excellent picture quality and exceptional movie viewing experience with your new Sony Bravia 8. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for our bedroom, great picture, delivers everything I anticipated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vahe, Awesome! We're thrilled to hear you like the great picture quality of your Sony Bravia 8 and good to know it fits perfectly in your bedroom. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Helpful salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was extremely knowledgeable and helpful in helping me to understand the difference between the Sony models available in 55". I have bought Sony for years but it has been awhile since I bought the last TV and the technology has changed dramatically.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phoenix, Thank you for your 5-star review! We're thrilled to hear that the BestBuy salesman was able to provide you with the knowledge and assistance you needed to understand the differences between the Sony models available in 55". We appreciate your loyalty to Sony over the years and understand that technology has evolved significantly since your last purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful clear picture! Just the right size. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraB,
Thank you for the 5-star rating! We're glad to hear that you like the clear picture quality and size of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Rated 4 out of 5 stars
Sony 8
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced but overall good TV! Good colorful picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mich,
Thank you for the review and we're glad to hear that you like the color picture quality of the TV. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Bravely Bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service. Tv quality is outstanding. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeQ, Thank you for the positive review! We're glad you like the outstanding quality of your new Bravia 8 OLED TV. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Nice tv.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, neat picture. Latest tv technology on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielF, Awesome! We're very happy to hear that you are enjoying your Bravia 8. Our team works hard to incorporate the latest technology to provide you with a stunning picture quality. Enjoy your viewing experience! -Sam
Rated 2 out of 5 stars
Open Box nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware open box at Best Buy. This was listed as an Excellent condition product online, ordered for delivery and came with no power cord, remote or manual. Best Buy expected me to purchase these separately. I returned it. Sales associates in the stores have told me since that Open Box is a HUGE gamble. Best advice, only buy Open box if you're actually in the store and can find out the contents.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it best tv i have make me happy best pictures i see so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxmadopp, You've made an amazing choice! We're glad you love the amazing picture quality this unit delivers. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
PePe36
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a great TV and the sales people and delivery staff are excellent. We har good advice on the purchase and the delivery was on time and the the driver was also very helpful in showing us various operating tools for the new tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PepeS,
Very nice! We're glad to hear you had a great experience with our customer service. Thank you for choosing Sony and enjoy your TV!
-David
Rated 5 out of 5 stars
SONY 55" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product...! Super visual clarity, easy to operate, perfect size!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Edward,
Thank you so much for the fantastic review!
We're thrilled to hear you're enjoying the super visual clarity, ease of operation, and perfect size of your BRAVIA 8. Thanks for choosing Sony!
Sincerely,
Jenn.
Rated 5 out of 5 stars
Great television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are really enjoying the Sony - 55. The pictures are so bright, and we are able to control the sound. We really appreciated Ty Cuevas's help and patience setting up our television.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeDgreatviewing,
Thank you for the purchase! We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
Terrible Sound Setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is outstanding but unfortunately the audio set up is terrible. Trying to pair a bluetooth device and sound won't synch. When I go to settings and manually sync, it holds only until the tv is turned off. The entire process has to be done every time the tv is turned back on. I finally got frustrated and just used the tv speakers and then they were out of sync with the picture. Too much work. Returning and purchasing an LG again which didn't have these issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottK,
We sincerely apologize for the difficulties you've encountered with the audio setup on your BRAVIA 8. We understand how frustrating it can be when sound doesn’t sync correctly with Bluetooth devices, or when the TV speakers are out of alignment with the visuals. This is far from the experience we intended for you. If you still have your unit, we encourage you to follow the troubleshooting steps below so we can help identify and resolve the audio issue:
To resolve the Bluetooth syncing issue, we suggest verifying the settings to confirm that your TV and Bluetooth device are correctly paired. If the manual sync settings do not remain effective after the TV is powered off, it may be beneficial to look for any available firmware updates for your TV that could potentially fix this problem.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr80/downloads
Regarding the audio being out of sync with the picture when using the TV speakers, please refer to the following links:
https://www.sony.com/electronics/support/articles/00026069
https://helpguide.sony.net/tv/lusltn1/v1/en-003/08-01_01.html
I hope this helps.
If the problem persists or you may need more information, please email the following details to socialsupport@am.sony.com so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
We truly appreciate you being a valued Sony customer. We apologize for any inconvenience you've experienced and would love the opportunity to speak with you directly to resolve this issue.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
Rated 5 out of 5 stars
Socks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, outstanding service at set up and information provided. Wish there would be a service ( paper hard copy) manual available though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Socks, thank you for this fantastic score! We're thrilled to hear that you're enjoying the billions of accurate real-world colors of the BRAVIA 8 picture! We understand you would like to have the manuals to reach your TVs complete capacity, we have the PDF online on this link: https://www.sony.com/electronics/support/product/k-65xr80c/manuals Thank you for choosing Sony! Best regards, -Jenn.






























