Customer Ratings & Reviews
- Model:
- K55XR80
- SKU:
- 6578569
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the superb picture quality and tremendous detail of the 55" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024). Many users also appreciate the vibrant colors and brilliant contrast. The TV is also praised for its ease of use and great OLED quality. However, some customers feel the remote and software could use some updating.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love the quality of Sony TVs, but the last one I purchased didn't last 5 years (bad tuner). But I thought that was an anomaly and I purchased this one, a more expensive model. I am disappointed with the brightness when in the cable mode. I have seen a few glitches, I think this one will have end up having tuner issues as well. This might be my last Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donita,
Thank you for your time writing this review. While we're glad that you like most of the features, we regret to hear that you're having some issues with your Sony BRAVIA 8 TV. Having read your review regarding the brightness when in the cable mode, please give us more information about the situation you are facing with your setup so we can better assist you.
Picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, and brightness that can improve the viewed content on your Google TV. The picture quality may improve if you change it in [Picture] under [Settings].
For more information, please visit the link here: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a80l/articles/00190409
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 8:
Regards,
Jess
Sony Bravia 8
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Sony oled tv I’ve ever owned great brightness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonytv,
We're so glad to hear that. Thank you for sharing your fantastic 5-star review of your Sony BRAVIA TV—calling it the best you've ever owned means a lot to us. We're especially pleased to know the great brightness has made such an impression and elevated your viewing experience.
Thank you for choosing Sony—wishing you a rewarding day!
DiegoV.
- Pros mentioned:Picture quality
Sony oled
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better picture then my old led tv much more clearer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmy, Fantastic! We're thrilled to hear that you find the picture quality of your K55XR80 much clearer compared to your old LED TV. Your feedback is greatly appreciated and helps us continue to improve our products. Enjoy your viewing experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Picture quality
Best TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for our bedroom, great picture, delivers everything I anticipated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vahe, Awesome! We're thrilled to hear you like the great picture quality of your Sony Bravia 8 and good to know it fits perfectly in your bedroom. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Beautiful Picture, Horrible Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony, but I cannot reccomend this product. Sad because the picture is beautiful, love the OLED and 2.1HDMI & Dolby Vision. But it constantly doesn’t even turn on! It forces me to unplug and plug it back in 2x a week. I bought it not even a month ago, and wish I had gone with an LG or something that works as advertised. Aldeady had to factory reset the TV, but still the same issues of not turning on when hitting the power button continue. Will probably be returning it since I have 60 Days. Very disappointing. It’s acting like my old Bravia which didn’t have these issues until 5 years in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TomG,
We are sorry to hear that you are experiencing issues with your Sony K55XR80. If you still have the TV, we would like to ensure that you get the best experience out of the K55XR80 TV.
To troubleshoot the issue where the K55XR80 TV does not turn on and requires you to unplug and replug it, follow these steps.
Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable), wait for two minutes, and then plug it back in. Ensure the power cord is securely connected. Using the remote control, press and hold the POWER button until the menu appears, then select "Restart."
Alternatively, navigate through the TV menu: Quick Settings → Settings → System → Restart → Restart.
Turn off the TV and disconnect all external devices such as USB drives, hard drives, and HDMI-connected devices. Turn the TV back on to see if the issue persists. If the TV works fine without the external devices, reconnect each device one at a time to identify if a particular device is causing the issue.
Also, please verify that the wall outlet is functioning by connecting another device. If the TV was connected to a power strip or surge protector, try connecting it directly to the wall outlet to rule out issues with the power strip.
Ensure your TV's firmware is up to date. This can be done through the TV settings menu. You can also check for the latest software update on this link: https://www.sony.com/electronics/support/oled-tvs-android-bravia-8-xr80-/k-55xr80/software/00346878
Should you need further assistance or if the troubleshooting steps did not resolve the issue, please contact us for help at [email protected] with the following:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products are always a good choice fir electronics.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive feedback, OU812!
We're so pleased to hear that you feel Sony products are a good choice for electronics. We designed the K55XR80 TV to deliver a fantastic viewing experience, and your satisfaction is a great testament to our efforts.
Thanks again for being a loyal Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Picture quality
Great TV.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful clear picture! Just the right size. Easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraB,
Thank you for the 5-star rating! We're glad to hear that you like the clear picture quality and size of the TV. Thank you for choosing Sony!
-David
new to us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I are very pleased. We just love the clarity and color on the shows. This is our first flat screen TV. WOW!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Mars55,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.
Thanks for choosing Sony, have a nice day!
-DiegoV
Bravely Bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service. Tv quality is outstanding. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeQ, Thank you for the positive review! We're glad you like the outstanding quality of your new Bravia 8 OLED TV. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
GoogleTV Makes Latest Bravia Disappointing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a fantastic picture, as you might expect from a Sony Bravia. But the GoogleTV integration is gratuitous and non-performant. Does not sync audio and video when using optical connection to a Sony receiver. Poor sync between audio/video is also present when using HDMI with or without the eARC interface - workaround requires using a Developer setting to limit background processes to 2 or 3 - setting reverts to default after restart (which is frequent because of auto-update). Overall: Boo!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Deuelpm, thank you for your feedback. We're glad to hear that you appreciate the picture quality of the BRAVIA 8. We sincerely apologize for any inconvenience you've experienced and are committed to ensuring you enjoy your complete TV set. Please contact us at [email protected] and provide your name, username, TV model number, a description of the issue, and your phone number. We will be happy to assist you personally. Regards, -Jenn
- Pros mentioned:Picture quality
Nice tv.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, neat picture. Latest tv technology on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielF, Awesome! We're very happy to hear that you are enjoying your Bravia 8. Our team works hard to incorporate the latest technology to provide you with a stunning picture quality. Enjoy your viewing experience! -Sam
Helpful salesman
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman was extremely knowledgeable and helpful in helping me to understand the difference between the Sony models available in 55". I have bought Sony for years but it has been awhile since I bought the last TV and the technology has changed dramatically.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phoenix, Thank you for your 5-star review! We're thrilled to hear that the BestBuy salesman was able to provide you with the knowledge and assistance you needed to understand the differences between the Sony models available in 55". We appreciate your loyalty to Sony over the years and understand that technology has evolved significantly since your last purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it best tv i have make me happy best pictures i see so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxmadopp, You've made an amazing choice! We're glad you love the amazing picture quality this unit delivers. Thanks for choosing Sony! -Sam
Great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality TV! Watching football games and playing on my PS5 never looked better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, thank you for your wonderful 5-star review! It's incredibly rewarding to hear that your Sony BRAVIA 8 is delivering amazing quality. Our goal is to make every viewing experience exceptional, especially for fast-paced content like football games and the stunning visuals on the PS5. We're so glad you're seeing the difference in clarity and color. Thank you for choosing Sony! Best regards, -Dominick
Great tv and geek squad are tremendous
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv and geek squad is a tremendous with installation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoyleS,
We're glad to hear you're loving your new TV, and we appreciate you highlighting the great service from the Geek Squad team. We hope you have amazing movie nights ahead.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Picture quality
Sony 8
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced but overall good TV! Good colorful picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mich,
Thank you for the review and we're glad to hear that you like the color picture quality of the TV. Thank you for choosing Sony!
-David
Open Box nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware open box at Best Buy. This was listed as an Excellent condition product online, ordered for delivery and came with no power cord, remote or manual. Best Buy expected me to purchase these separately. I returned it. Sales associates in the stores have told me since that Open Box is a HUGE gamble. Best advice, only buy Open box if you're actually in the store and can find out the contents.
No, I would not recommend this to a friendNot what I thought it would be.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Sony Bravia 8 because it has a reputation for being a really good gaming tee but unfortunately it wasn't. One thing that Disturbed me the most is every single time it detected a TV. It would go straight into Dolby vision and when it's in dilby vision it wouldn't allow me to make any kind of adjustments with contrast or brightness or color or anything. At the same time I had to do an a lot of adjustments in order to regulate the picture settings for SDR and HDR. It was a lot of work and not worth it. So I exchanged it for the LG G4 with which I'm extremely happy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yogitim, thank you for taking the time to share your experience with the Sony - Bravia 8. We're sorry to hear it didn't align with what you were hoping for, especially in terms of gaming and picture control. Your feedback is incredibly important to us.
Regarding Dolby Vision, this format is designed to automatically optimize picture settings for the best possible image based on the content. Because of this, certain manual adjustments are limited. We understand this can be frustrating, especially if you prefer more hands-on control. We also hear your concerns about the effort required to fine-tune SDR and HDR settings, and we appreciate you highlighting that. We truly hope to have the opportunity to earn your trust again in the future. Thank you for considering Sony! Best regards, -Dominick
- Pros mentioned:Picture quality
W0W
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very clear tv ,Sony is best ! Geek Squad is best to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hyper, Awesome! We're glad you like the picture clarity of your Sony Bravia 8 and good to know you had a great experience with the Geek Squad. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Bravia 8 OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the very BEST but a very, very good 55" oled tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ricksan, Fantastic! We're delighted to hear you're satisfied with your purchase. Thank you for choosing Sony! -Sam
