Customer Ratings & Reviews
- Model:
- K55XR80
- |
- SKU:
- 6578569
Customer reviews
Rating 4.7 out of 5 stars with 605 reviews
(605 customer reviews)Rating by feature
- Picture Quality4.9
Rating 4.9 out of 5 stars
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Brightness4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the superb picture quality and tremendous detail of the 55" Class BRAVIA 8 OLED 4K UHD Smart Google TV (2024). Many users also appreciate the vibrant colors and brilliant contrast. The TV is also praised for its ease of use and great OLED quality. However, some customers feel the remote and software could use some updating.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Sony Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV and great price! Helpful staff including loading the TV into my vehicle. Also found a great entertainment center to match!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerS,
Perfect! We're thrilled that you are enjoying the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the TV and the sound system is fantastic. The in store support personnel were great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreggT, Thanks for the 5-star rating! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
NOT A GOOD START
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rebooting and restarting randomly. Not even 24 hours old. Seems to be an on going issue for years according to other reviews and online search. Contacted Sony support and waiting for a response before returning to store. This TV was recommended by employee. Hope I can keep it since it has a great picture and sound when working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisF, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your new Sony unit. We'd like to review your file to better assist you. Please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Case Number:
Additional Information regarding your experience with the K55XR80
~Earl
Rated 2 out of 5 stars
Dissatisfaction
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted less than 90 days before the power transformer went out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM, we're truly sorry to hear about the experience you've had with the TV. This is certainly not what we want for our customers. We'd like to help you and see what could be going on, your unit comes with a 1-year limited manufacturer's warranty and you can email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We look forward to hearing from you again!
Regards,
Dominick
Rated 1 out of 5 stars
Blackouts issues with Sony BRAVIA TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittent blackouts (less than one second) on not only first new one purchased but also second new one as well. Replaced with equivalent different brand TV and have had no problems. “Smart Google”???
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GaryJ, We are sorry to hear that you're experiencing intermittent blackouts with the first and second TV. This is definitely not the news and experience we'd like to hear from you. It is unfortunate that we can no longer help you troubleshoot the issue with the BRAVIA 8 OLED.
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin






























