Customer Ratings & Reviews
- Model:
- XR55X90J
- SKU:
- 6453205
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, gaming experience, color, price, sound, and Google TV integration of the 55" Class BRAVIA XR X90J Series LED 4K UHD Smart Google TV. They appreciate the vibrant picture, clear sound, and user-friendly interface. However, some customers have concerns about the remote control, glare, short lifespan, and speakers.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Wifi doesn't connect or stay connected. Even with a hard-wired connection, does not stay connected, despite great internet speeds. Constantly gets out of sync with audio and video.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Biff, We're sorry to hear about the internet connectivity issues you're having. This is usually not the case for our TVs nor the experience we want you to have. If the Wi-Fi signal on your TV drops or intermittently disconnects, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00184183
If the issue also occur when connected via wired connection, please follow the additional troubleshooting steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00151038
And for audio/video delay issue, please follow the steps on this link to resolve the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00026069
If you're unable to resolve the issue, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR55X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the tv in Chico Ca store had it mounted the next day. It lasted under 12 hours, made a popping sound and went blank! Chico didnt have anymore, had to drive to Redding to exchange! An hour drive one way. Alsso had to have the person that mounted it for me take it down, then put it back up. No compensation for my time, fuel and inconvenience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Suzann, We apologize for any inconvenience that you experienced. This is usually not the case for our TVs nor the experience we want you to have. Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. Sincerely, Sam
DO NOT BUY SONY TVS!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV and it worked fine with no issues for ONLY 3days. Then all of a sudden my HDMI 4 port stops working for my PS5.......Sony doesnt work with Sony. Called Sony support and they told me instantly that they would replace it because it is broken.......4days later I now exchanged for the OLED C1 and couldnt be happier
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vision, We regret to hear that the TV had to be returned. This is usually not the case with our premium TVs nor the experience we'd like you to have. Please be assured we take this very seriously and continuously strive to improve our products and services. We hope you will consider Sony again in a future purchase. Thank you for sharing your feedback as it helps us improve our future products.
Regards,
Carl
Not a good set for us
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these. Both had a problem with the sound. It would go out for 2-3 seconds a couple times an hours. The first set had the sound go out completely. Best Buy did make it right and we ended up buying a Samsung set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justme, We are sorry to hear of the experience that you had with the XR 55" 90J TV and had to return the TV. This is usually not the case with our premium TVs and not the experience that we would like you to have with our product. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Stopped working after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 2 months. Turned off and red blinking light on bottom and would not turn on. Waiting for customer support to see if we can get it fixed under warranty. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Allen,
We regret to hear that you're having issue with the TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. In this case, please refer to this link for BRAVIA TV troubleshooting guide: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00200862
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Insane bloom and blur
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it! The bloom is incredibly high! Do not buy. Additionally blur is a big thing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Suprise,
We regret to hear that you're having issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. To isolate this issue, we recommend to configure various settings related to the TV display such as color and brightness for picture quality, or screen size. The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
For more details, please check this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00263533
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Wi-Fi drops constantly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi keeps dropping. I thought it was my Wi-Fi connection but this is the only TV that keeps drooping connection in my house.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Felix,
Thank you for choosing and purchasing Sony X90J BRAVIA OLED Ultra HD TV.
We regret to hear you are having a Wi-Fi issue with your Sony TV. This is definitely not the customer experience we want you to have. We suggest performing troubleshooting steps to isolate and hopefully resolve this issue by following the guide here: https://www.sony.com/electronics/support/articles/00184183. We also recommend updating the firmware of your TV and setting the "Automatically check for updates" to ON. For more details, please visit this link: https://www.sony.com/electronics/support/articles/00119543
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Highly disliked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was highly disappointed with this TV. Picture quality wasn’t that great. Very complicated to navigate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for choosing and purchasing Sony X90J Bravia LED Ultra HD TV.
We regret to hear you are having issues with your Sony Bravia TV. This is definitely not the customer experience we want you to have. The picture quality of your TV will also depend on the quality of the source and connection (if you are using an external player). To experience high quality picture with your Sony 4K TV, you may follow the guide from this link: https://www.sony.com/electronics/support/articles/00245141. To be familiarized with the settings and other features of your TV, you may also check the Help Guide from this link: https://helpguide.sony.net/tv/iusltn1/v1/en-003/index.html.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
Worst service ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever. We were expecting the Geek Squad. Twice they never showed up.
No, I would not recommend this to a friendA little over a year and busted.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV when it works, but after 17 months it broke... Great TV when it works...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RudyC, we're glad you love our product. We're sorry to hear that you have an issue with your SONY unit. We would like to more details regarding the issue to better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
- Pros mentioned:Picture quality
3 Years and going strong!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it’s been three years almost. Very satisfied with the purchase. I bought it when it was $200 off. Vibrant picture! Sound is good too. Well worth the money. Sony owner for a life. Kind regards everybody and happy holidays!
I would recommend this to a friend Defective out of box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box best buy was great let me bring it in for exchange, ended up with LG Nano cell
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unknown, We regret to hear that the unit had to be returned. This is usually not the case for our TV nor the experience we want you to have. For future reference, we can offer assistance on how to troubleshoot your Sony TV by visiting our Sony Support website(www.sony.com/esupport) to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
- Pros mentioned:Picture quality, Refresh rate
Great quality, one drawback
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a budget 4K tv I bought 3 and a half years ago for 1/3 of the price that was starting to have major issues with its display (banding and vertical lines in addition to general poor contrast and brightness). I also wanted to make sure it was relatively future proof with HDMI 2.1. I considered going to with the "flagship" line of the budget company, but some bells and whistles with the PS5 and the desire not to be stuck with another crappy panel made me settle on this one. Overall I'm happy with the choice - the picture quality is much, much better than my dying budget TV's and playing games with the higher refresh rate is a noticeable upgrade. I also like that the remote seamlessly controls my PS5, soundbar, and Nvidia Shield -- my budget set could do the volume on the soundbar, but that was it. The disappointment is the fact that only 2/4 HDMI ports support HDMI 2.1, and one of them is also the sole ARC port. That means that if you use a soundbar and you want to control its volume with the TV remote, you're down to just one HDMI port that can handle 120hz and/or Dolby Vision. In my case, it means that instead of using my much snappier Nvidia Shield for streaming/Plex, I'm stuck with the built-in Google TV interface if I want to make sure I'm getting all of the features that made me choose this TV set in the first place. It ends being a minor drawback for me, but there are many use cases out there where someone would need to be switching out cables or having to use a different audio output on their soundbar (and thus having to use a second remote to control it). Overall it makes this slightly less "future proof" than I'd like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveHolt, We appreciate your feedback especially about the HDMI 2.1 features of your Sony Bravia TV. Despite your concern, it's nice to know that overall, you are happy with your Bravia TV. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! Vincent
- Pros mentioned:Picture quality
Great for everything.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv, picture quality is phenomenal especially for gaming and watching movies. The tv speaker audio quality is 7/10 (for being tv speakers).
I would recommend this to a friend - Pros mentioned:Picture quality
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv, colors are great and response time while gaming is excellent!!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a massive upgrade from my previous Roku TV. I love the Google TV capabilities and the picture is phenomenal. I bought a sound bar thinking it would be necessary, but the TV's stock speakers are comparable to the sound bar. Set up was easy with the Google home app, and installing the legs and setting it on my TV Console was a breeze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan,
Awesome! We are so happy to hear that you love the amazing picture quality, Google TV feature, great TV speakers' sound quality, ease of installation & setup, and overall performance of your new X90J.
With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
best pictures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best pictures quility in this price range ,get it today
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Solid mid-range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a little big for the bedroom but they practically gave it to me the price of a 55”. Blacks are nice. Colors are good. Solid mid range tv. I really like how fast the apps load. Experiencing issues with Bravia core but what little I saw watching Spider-Man looked amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Hershyyy, That's awesome! We are glad that you like the picture quality and performance of your new Sony BRAVIA LED TV. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Your continued support means so much to us. Thank you for choosing Sony! Vincent
- Pros mentioned:Color, Ease of use
Sony-55" Class Bravia XR X90j Series LED
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the Sony-55" Class Bravia XR X90j Series LED a month ago to replace my 12 year old Samsung. I really like it! The bright color and sound far out pass any other tv I've had. It was really easy to set up...took just a few minutes because it tells you what to do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovemysony, You chose the best TV bright this time, and we are glad that you like your new Bravia TV. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for your purchase. -Vincent
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in 2021 and still perfect condition. Has gone through multiple moves as well.
I would recommend this to a friend