Customer Ratings & Reviews

Hi BarbaraF, Thank you for the 5-star rating! We're delighted to hear that you had a positive experience with the Geek Squad in programming your cable remote to your TV. Thanks for choosing Sony! -Sam

Hi MAGfaith1,

We are sorry to hear that you are having an issue with the game mode on your Sony BRAVIA TV after a recent update. This is definitely not the customer experience we want you to have. We need more information about the recent update and the current software version of your BRAVIA. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Current Firmware version of your BRAVIA
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Sincerely,
Vincent

Awesome, DKMunk! We're thrilled to hear you are overall pleased with the performance of your Sony X90L. We're sorry you've been running into difficulty. Get the most out of your TV through the Help Guide or BRAVIA tips page and easily find functions that is available on your TV. In no time, you’ll be able to configure how to install apps, configure Wi-Fi, Cast, AirPlay, Adjust Picture Mode and many more. For more details, please visit our BRAVIA Tips page below.

https://www.sony.com/electronics/support/articles/00291490

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi NicholasJ, Awesome! We're very happy to hear that it works flawlessly with your Bravia soundbar and you appreciate the minimal bezel design of your new Sony X90L. Thanks for choosing Sony! -Sam

Hi JoeK, thank you for your review! We're glad to hear you're enjoying the picture quality of the Sony - 55" Class BRAVIA XR X90L, we understand that every TV is different and sometimes it takes a little fine-tuning to match personal preferences. We recommend exploring some picture settings like the sharpness, brightness, reality creation, and X-motion clarity to enhance sharpness and smoothness. We will include a link below for more information on adjusting the picture settings: https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
Thank you for choosing Sony. Best regards, - Dominick

Hi TylerM, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your XR55X90L and for choosing Sony! - Romeo

Thank you for sharing your feedback, JulieP. We appreciate your honest perspective on the XR55X90L. It's great to hear you found the picture and sound quality to be good—these are areas where Sony TVs are often recognized for reliability and strong performance.

We understand that expectations can be high when investing in a premium TV, and not every feature or improvement is immediately “mind blowing” for every user’s needs. Sony aims to offer quality and advanced technology like customizable picture settings for different types of content and environments, allowing users to personalize their viewing experience even further.

Your comment about price sensitivity is noted. The value of a TV can vary based on individual viewing habits and what features are most important to each person. We hope the reliability and long-term performance of your XR55X90L continue to meet your needs—even as we recognize not everyone will feel the premium is worth it for their usage.

Thank you again for your review. Your insights help us improve and guide other customers in making the best choice for their preferences.

Thanks for choosing us!

Best regards,
Gus
Sony Social Media Team

Hi VictoriaD,

Thanks for sharing your review and experience with the X90L. Your feedback about the Google software, resetting function, and brightness is greatly appreciated.

Using the Google software allows you to fully utilize the functions of the TV. Once the Google account is added, there is no need to set it up again.

There are different ways to reset the TV. You may refer to this link for more information:

https://www.sony.com/electronics/support/articles/00159487

Picture quality and brightness may vary depending on the source content. Make sure that the software version of the TV is up-to-date for optimum performance.

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi forthepoints,

You made the right choice with the Sony X90L! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you for choosing Sony!

-Ralph

hI Alez, thanks for choosing and purchasing our product. We're sorry to hear that you have a flickering issue with your Sony unit. Please make sure that the tv has the latest software installed. Please follow this link for more details:

https://www.sony.com/electronics/support/lcd-tvs-android-x90l_x91l-series/xr-55x90l/software/00294706

Try changing the picture mode to Game, Graphics, or Photo mode, as these modes are less likely to cause flickering. If the issue persists, performing a factory reset on your TV might help. This will reset all settings to their default values, which can resolve any configuration issues causing the flickering. Please follow this link for more details:

https://www.sony.com/electronics/support/articles/00159487?utm_source

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony.
~Earl

Hi ARose, Thank you for sharing your review. It's great to hear that you're satisfied with the smart capabilities and image quality; however, we understand your concern about the lack of input/outputs. To clarify, this TV is actually equip with an optical port (labeled digital audio out).
The X90L has certain limitations when it comes to input and output options, which can cause inconvenience for users wishing to connect additional audio equipment. One possible workaround is to use HDMI ARC (Audio Return Channel) if your soundbar supports it. Hope this helps and thanks for choosing Sony! -Sam

Hi iPhone12Pro, we're glad you like our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi Bmgd, You definitely made the right choice! We're so pleased to hear that this great TV delivers vibrant colors, amazing picture quality and you like the size as well. Good to know your investment is worth it. Thank you for your purchase and for choosing Sony! -Jess

Hi RickT, we're glad you love our product! Thanks for choosing Sony! ~Earl

Hi RebeccaS, we're glad you love the features of your new TV! Our amazing 4K Full Array LED TV powered by Cognitive Processor XR™ delivers realistic depth and intense contrast. A newly designed local dimming structure brings scenes vividly to life. What you hear matches what you see. Thanks for choosing Sony! Enjoy! ~Earl

Hi Mike, we're glad you love your new TV! With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! ~Earl

Hi IreneN, we're glad you are enjoying your new TV! With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! ~Earl

Hi NancyF,

You made the right choice! We're glad to hear that you love your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi kdrobe, Awesome! We are glad to hear that you are happy with your new TV! Thank you for the 5-star rating and for choosing Sony! -Carl