Customer Ratings & Reviews

Hi MatthewM,

Thank you for sharing your experience with the Sony X90L. We appreciate your feedback and understand your frustration regarding the lack of information about the model year of the Sony X90L you purchased. When purchasing electronics, having clear details about the product's release year is crucial to ensure you receive the latest technology. You can report your concern directly to the retail store.

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L:

Sincerely,
Jess

Awesome, JamesS! We're really glad to hear you're happy and satisfied with the features, especially the amazing picture quality and overall performance of this TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR™️. Sound positioning tweeters, in additional to the TV speakers, elevates the sound so what you hear matches the picture you see. Take entertainment further by pairing your BRAVIA XR™️ TV with Sony audio equipment. You’ll discover an unmatched audio-visual experience with outstanding XR picture and sound quality. Thank you so much for purchasing our 55" X90L & 5-stars review and for choosing Sony! -Jess

Hi VitoS, thanks for choosing and purchasing our product. Hope you are enjoying your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony. ~Earl

Hi Jack, We're very happy to hear this feedback! Glad you're satisfied with your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam

Hi DavidK,

Thank you for the review and we do apologize for the inconvenience. If the TV is still with you, we're more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Hope to hear from you soon,
-David

Hi AudioGuy,
Thank you for your kind words! It always makes our day to hear that customers like you enjoy our product. We always strive to deliver the best quality and features with our TVs. Your satisfaction with new Sony BRAVIA X90L is greatly appreciated. Thanks for choosing Sony! - Kris

Thank you for sharing your feedback about your Sony XR85X90L TV, CarlosS. We're glad to hear that you like it overall. Regarding the color quality, there are a few steps you can take to enhance the vibrancy and overall picture quality to better meet your expectations:

1. Adjust Picture Settings:
- Access the TV menu by pressing the HOME button on the remote control.
- Navigate to Settings → Display & Sound → Picture settings.
- Adjust the settings such as Brightness, Contrast, and Color. Increasing these values might provide a more vibrant display.

2. Update Software: Ensure that your TV has the latest software installed, which may include improvements to picture quality. This can be done by:
- Going to Settings → About → System software update.

3. Perform a Power Reset: Sometimes a simple reset can improve the display:
- Unplug the TV from the power outlet, wait for two minutes, and plug it back in.

4. Check Cable Connections: Loose or poor-quality cables can affect picture quality. Ensure all cables are firmly connected and consider replacing them if necessary.

5. Expert Picture Settings:
- Sony TVs typically come with various picture modes (Standard, Cinema, Vivid, etc.). Try switching between these modes to see which one offers the best color enhancement.

If these steps do not resolve the issue and the picture remains dull, please contact us at socialsupport@am.sony.com, providing your name, username, model number, a description of the issue, and your telephone number.

We hope these suggestions help improve your viewing experience and thank you for choosing Sony.
Gus

Hello JohnL,
Thank you for your purchase. Can't wait to hear your awesome review with of your new Sony TV. You will surely love this one! Thank you for choosing Sony! - Marco

Hi JoseS,
We're so sorry to hear about the issue you're having with your XR-55X90L and the frustration this has caused. We understand how disappointing it is when a product does not fulfill your expectations. We truly apologize for that experience.

We want to get this sorted out for you as quickly as possible. The best and fastest way to resolve this is to connect with our support team directly. They can guide you through the warranty process and find a solution.

You can reach our technical support team by visiting our website at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for considering Sony products. We appreciate your business and want to make sure you're taken care of.
Sincerely,
Estefany

Hi Palmer, thanks for choosing and purchasing our product. We're sorry to hear that you have a picture issue with your Sony unit. High-precision technology is used to manufacture LCD and OLED displays to maintain a high standard of operation. However, with all LCD/OLED screens, regardless of manufacturer, a small number of dots may not change color. This is normal operation for LCD and OLED screens for all manufacturers. Most defects are only noticeable when an all-white or all-black picture is displayed and shouldn't be noticeable under normal operation. Please check this link for more details:

https://www.sony.com/electronics/support/articles/00026287?utm_source=glean

For other picture issues, please isolate the issue by following this link:

https://www.sony.com/electronics/support/articles/00032635?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Earl

Hi ManouK, thanks for choosing and purchasing our product. We understand your feedback regarding the picture quality of the TV on a different viewing angle. The best viewing distance depends on the TV's size and display resolution. The recommended distance for comfortable viewing depends on the video or program you are watching, the viewing environment, and the physical conditions of the person watching it. When watching the TV from a suitable distance, we recommend looking away from it occasionally or trying to watch it from a different viewing angle. Please follow this link for more details:

https://www.sony.com/electronics/support/articles/00008601

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X90L

Thanks for choosing Sony.
~Earl

Hi DineshM,

Thank you for the review. We do apologize for the appreciate. If there's something that we can help you with, we're more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi KatriH,

We regret to hear that you are not satisfied with the TV. For optimum performance, make sure to install the latest software version of the TV. Picture quality may vary depending on the source content. You do have the option to adjust the picture settings of the TV depending on your needs. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577

https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html

You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00245141

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi kc103, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with connection of your Sony unit. Devices like microwave ovens or Bluetooth® speakers can affect Wi-Fi performance. Try turning off these devices when not in use or keep them away from your TV. Perform a network diagnosis on your TV to check the status of your network connection. This can provide more specific insights into what might be causing the connection issues. Please check this link to isolate the issue:

https://www.sony.com/electronics/support/articles/00151038?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
~Earl

Hi JohnFC, we're sorry to hear this. It seems you are experiencing difficulty with turning on your XR55X90L TV using the standard power button and have resorted to using other button. This is certainly not the expected behavior of the supplied remote or the TV, and we can provide you with these links that will resolve the issue:

https://helpguide.sony.net/tv/kusltn1/v1/en-003/08-07_01.html?hl=remote

https://www.sony.com/electronics/support/articles/00200862

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
~Earl

Hi GeraldF, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Let's isolate the issue by following these steps:

Please adjust the A/V Sync Settings on the TV. Press Quick Settings button, press it and select Settings. If not, press the HOME button and select Settings. Select Display and sound → Audio output → Audio system settings → A/V sync → Auto or On.

If your TV has Sound mode settings, changing the Sound mode to a setting other than Dolby Audio, such as Standard, may improve audio sync.

Please check this link for more details:

https://www.sony.com/electronics/support/articles/00026069?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90L

~Earl

Hi dale,
We're sorry to hear that supplied remote of your X90L TV didn't lived up to your expectations. Allow us to help and turn this to a better experience.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Driverreadsbraille,

We regret to hear that you had an issue with our BRAVIA X90L and you had to return it. This is definitely not the customer experience we wanted you to have. It could be a software issue that can be resolved by simply updating the firmware of the TV and we apologize that you experienced that. We take all user input seriously and will make sure your comments reach the appropriate person.

We hope you will consider Sony again in your future purchase.

Sincerely,
Vincent

Hi Frisco, Thank you for sharing your wonderful experience with your new Sony X90L! We're very happy to hear you like the excellent brightness level and overall quality of this TV. Thanks for choosing Sony! -Sam

Hi LisaW, Fantastic! We're happy to know this Full Array 4K TV is a perfect fit for your space with its superb picture quality, sound, and color clarity. Glad to hear you're very happy with your purchase! Enjoy and thanks for choosing Sony. -Jess