Customer Ratings & Reviews

HI JoeL,

We are pleased to hear that you are loving your new BRAVIA XR8B and that the installation process was a success! It’s great to know that the OLED’s pure blacks and the immersive sound from our Acoustic Surface Audio+ are already making an impression. We truly appreciate your feedback regarding the installer's hard work and are glad everything was handled professionally for you. Thanks for choosing Sony.

Best regards, Eliab

Hi ConstanceBM,

We are honored to hear that your very first Sony TV has made such a wonderful impression on you. It is fantastic to know that you are enjoying the impressive depth and clean picture quality. The XR8B delivers a stunning image thanks to its OLED panel's self-lit pixels and the XR Processor™, which intelligently analyzes content to ensure natural, lifelike realism in every scene.

Thank you for trusting Sony.

Regards,
Dominick

Hi Jillser,

We appreciate your loyalty to the brand and are glad that, even though you couldn't go bigger, you are loving your new 55" BRAVIA XR8B! This model still packs a punch with its XR Processor and OLED panel, delivering those deep blacks and vibrant colors that make the 55-inch screen feel truly cinematic. We are happy it fits perfectly into your space and continues to provide the premium Sony experience you expect. Thanks for choosing Sony.

Best regards, Eliab

Hi HazelB! It is a truly pleasure to hear your feedback, and especially that you're so happy with your new K-55XR8B that you've purchased a second one, and have your in-laws joining the Sony family!

This model is all about crystal-clear picture and smooth vibrant colors that really bring movies and games to life.

Thanks for choosing Sony!
Best regards,
Estefany

Hi GwenS!
We are really happy to hear that you’re already loving your new TV after just one day. It’s great to know that the definition is standing out to you right away!

The K-55XR8B features a stunning OLED panel that delivers perfect blacks and incredible contrast for a lifelike picture.

Thanks for choosing Sony!
Best regards,
Estefany

Hi AnnetteO,

We're pleased to learn that your Sony BRAVIA TV has impressed you with its beautiful picture and satisfying sound, even after just a few days of use. Thank you very much for the wonderful 5-star rating! The vivid display truly stands out, and we appreciate your hope that this TV will deliver just as much lasting enjoyment as your first BRAVIA—a remarkable fifteen years.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi ThomasH,

We're pleased to learn that you’re enjoying the great picture and sound along with the easy setup of your Sony BRAVIA TV. Thank you so much for your 4-star rating—it means a lot! The K55XR8B truly delivers stunning visuals and immersive audio, and we’re glad these features stand out for you.

Thank you for choosing Sony—wishing you a bright, enjoyable day!
DiegoV.

Thank you for the fantastic review, DianeB!

We are so pleased to hear that your K-55XR8B television had an easy set up and provides a great picture! It's especially rewarding to know that the HD imaging is great for sporting events, delivering the clarity and action you expect.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the review, Go3456!

We are so happy to hear that you are pleased with your purchase and the great picture quality of your K-55XR8B. It’s wonderful to know we hit the mark for you!

Thank you for choosing Sony.

Best regards,

Gus, Sony Social Media Team

Hello CindyC,

Thank you for choosing Sony!

We’re honored to hear that you’re very pleased with the service you received from Best Buy while purchasing your K55XR8B TV. Being on time, professional, and courteous during your purchase is something we take great pride in. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hi MichaelB

We are sorry to hear that the picture quality of your 55" BRAVIA XR8B OLED TV and the audio experience have not met the expectations set for you in the store. For the voice clarity issue, we recommend going into your TV's settings and navigating to Settings > Display & Sound > Sound > Sound Customisation to try activating the Voice Zoom feature, which is designed to isolate and enhance dialogue. If you are using a soundbar or receiver, ensure the audio is set to a "Voice" or "Dialogue Enhancement" mode for the best results, as the in-store demonstration may have used optimized external equipment.

Thanks for choosing Sony.

Best regards,
Eliab

Hi ZJ10,

It brings us great joy to hear that you found the setup for your Sony BRAVIA XR8B easy and are loving the crystal clear picture and great sound! We truly appreciate you recommending it to others looking for a smart TV. Providing a seamless, high-quality experience is always our top goal. Enjoy the stunning entertainment!

Thank you for choosing Sony!

Regards,
Dominick

Hello GaryB,

Thank you for choosing Sony!

We're honored to hear that you love your new K55XR8B TV and had a positive experience with the Geek Squad setup. It’s wonderful to know their expertise helped you feel confident and informed. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi Sam25,
Thanks for sharing your experience with us! It's a pleasure to hear that you've upgraded to the K-55XR8B. We're excited to hear that you're impressed with the visual quality and overall performance of your new TV.

The K-55XR8B is part of our XR series, known for its exceptional picture quality and cutting-edge technology. With features like Full Array LED and XR Contrast Booster 15, you can enjoy stunning contrast and vibrant colors, making your viewing experience more immersive than ever.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Thank you for the fantastic review, HeatherC!

We are absolutely delighted to hear that you are loving the beautiful colors and the user-friendly experience of your K-55XR8B television! It's incredibly rewarding to know that we delivered a product that you would confidently recommend.

Thank you again for choosing Sony and sharing your positive experience!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, THEBULL!

We are absolutely thrilled to hear that you find your K-55XR8B television to be a very good product! It is rewarding to know that you are enjoying the great pictures and that you feel the sound is perfect.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Thomas!

We are absolutely thrilled to hear that you are impressed with the image quality of your K-55XR8B television!

It is incredibly rewarding to know that you find the picture great and that the color is perfect. We put significant effort into ensuring our BRAVIA XR displays deliver accurate, vibrant, and stunning color performance.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi SaiK!
Thanks so much for taking the time to share your review of the K-55XR8B. We are immensely pleased to hear how much you're loving it.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback, Rickygreen33.

We are very sorry to hear that your experience with the K-55XR8B was cut short by these power cycling issues. While we are glad you were able to see the "amazing" picture quality when paired with your PS5, we sincerely apologize for the frustration and inconvenience caused by the TV shutting off repeatedly.

Having to constantly unplug a brand-new television is certainly not the seamless, premium experience we aim to provide. While we respect your decision to return the unit, we would have loved the opportunity to troubleshoot this with you, as software updates or a factory reset often resolve these types of startup behaviors.

Your feedback is valuable to us as we continue to improve the reliability of our products. Thank you for giving Sony a try for your gaming setup.

Best regards,

Gus, Sony Social Media Team