Customer Ratings & Reviews

Hi HazelB! It is a truly pleasure to hear your feedback, and especially that you're so happy with your new K-55XR8B that you've purchased a second one, and have your in-laws joining the Sony family!

This model is all about crystal-clear picture and smooth vibrant colors that really bring movies and games to life.

Thanks for choosing Sony!
Best regards,
Estefany

Hi ThomasH,

We're pleased to learn that you’re enjoying the great picture and sound along with the easy setup of your Sony BRAVIA TV. Thank you so much for your 4-star rating—it means a lot! The K55XR8B truly delivers stunning visuals and immersive audio, and we’re glad these features stand out for you.

Thank you for choosing Sony—wishing you a bright, enjoyable day!
DiegoV.

Hi AnnetteO,

We're pleased to learn that your Sony BRAVIA TV has impressed you with its beautiful picture and satisfying sound, even after just a few days of use. Thank you very much for the wonderful 5-star rating! The vivid display truly stands out, and we appreciate your hope that this TV will deliver just as much lasting enjoyment as your first BRAVIA—a remarkable fifteen years.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi ConstanceBM,

We are honored to hear that your very first Sony TV has made such a wonderful impression on you. It is fantastic to know that you are enjoying the impressive depth and clean picture quality. The XR8B delivers a stunning image thanks to its OLED panel's self-lit pixels and the XR Processor™, which intelligently analyzes content to ensure natural, lifelike realism in every scene.

Thank you for trusting Sony.

Regards,
Dominick

Hi RyanB,

We're pleased to learn that your Sony BRAVIA TV was easy to set up and worked well with your wall mount—thanks so much for the thoughtful 4-star rating! The slim design truly helps keep your space looking sleek and modern, and it’s great to know you’re excited to discover even more features as you continue using it.

Thank you for choosing Sony—hope your day is as smooth and stylish as your TV’s design!
DiegoV.

Hi Jillser,

We appreciate your loyalty to the brand and are glad that, even though you couldn't go bigger, you are loving your new 55" BRAVIA XR8B! This model still packs a punch with its XR Processor and OLED panel, delivering those deep blacks and vibrant colors that make the 55-inch screen feel truly cinematic. We are happy it fits perfectly into your space and continues to provide the premium Sony experience you expect. Thanks for choosing Sony.

Best regards, Eliab

Hello CindyC,

Thank you for choosing Sony!

We’re honored to hear that you’re very pleased with the service you received from Best Buy while purchasing your K55XR8B TV. Being on time, professional, and courteous during your purchase is something we take great pride in. Thank you for sharing your positive experience with us!

Best regards,
-Fred

Hi GwenS!
We are really happy to hear that you’re already loving your new TV after just one day. It’s great to know that the definition is standing out to you right away!

The K-55XR8B features a stunning OLED panel that delivers perfect blacks and incredible contrast for a lifelike picture.

Thanks for choosing Sony!
Best regards,
Estefany

Hi MichaelB

We are sorry to hear that the picture quality of your 55" BRAVIA XR8B OLED TV and the audio experience have not met the expectations set for you in the store. For the voice clarity issue, we recommend going into your TV's settings and navigating to Settings > Display & Sound > Sound > Sound Customisation to try activating the Voice Zoom feature, which is designed to isolate and enhance dialogue. If you are using a soundbar or receiver, ensure the audio is set to a "Voice" or "Dialogue Enhancement" mode for the best results, as the in-store demonstration may have used optimized external equipment.

Thanks for choosing Sony.

Best regards,
Eliab

Hello GaryB,

Thank you for choosing Sony!

We're honored to hear that you love your new K55XR8B TV and had a positive experience with the Geek Squad setup. It’s wonderful to know their expertise helped you feel confident and informed. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi Sam25,
Thanks for sharing your experience with us! It's a pleasure to hear that you've upgraded to the K-55XR8B. We're excited to hear that you're impressed with the visual quality and overall performance of your new TV.

The K-55XR8B is part of our XR series, known for its exceptional picture quality and cutting-edge technology. With features like Full Array LED and XR Contrast Booster 15, you can enjoy stunning contrast and vibrant colors, making your viewing experience more immersive than ever.

Thank you for putting your trust in Sony!
Warm regards,
Estefany

Hi MarkD,

Thank you for sharing your feedback. We are sorry to hear that you are experiencing intermittent connection drops with your streaming apps. To ensure you get the most out of your BRAVIA XR8B, please try the following steps to stabilize your network:

1. Power Cycle: Unplug both your TV and your internet router from the power outlet for two full minutes, then plug them back in. This refreshes the network handshake between the devices.

2. Check Distance: For a stable wireless signal, ensure your TV is located within 25 feet of your router. Walls and large furniture can sometimes interfere with the signal strength.

3. Wired Connection: If the router location allows, try using a wired Ethernet cable for the most reliable connection, especially when streaming high-definition content.

If the issue persists after these adjustments, we would like to help you directly. Please reach out to our technical support team so we can look into this further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We value your support and hope to get your streaming experience back to 5-star quality soon.

Thank you for considering Sony!

Regards,
Dominick

Thank you for sharing your feedback, Rickygreen33.

We are very sorry to hear that your experience with the K-55XR8B was cut short by these power cycling issues. While we are glad you were able to see the "amazing" picture quality when paired with your PS5, we sincerely apologize for the frustration and inconvenience caused by the TV shutting off repeatedly.

Having to constantly unplug a brand-new television is certainly not the seamless, premium experience we aim to provide. While we respect your decision to return the unit, we would have loved the opportunity to troubleshoot this with you, as software updates or a factory reset often resolve these types of startup behaviors.

Your feedback is valuable to us as we continue to improve the reliability of our products. Thank you for giving Sony a try for your gaming setup.

Best regards,

Gus, Sony Social Media Team

Hi Articulation,

We feel privileged to know that you appreciate the great picture quality, easy setup, and the straightforward, well-functioning remote. Our goal is to make the entire experience, from setup to daily use, as simple and stunning as possible. Thank you for taking the time to share your 5-star feedback and for choosing Sony!

Best regards,
Dominick

Hi Stacy,

We're so glad to hear that your Sony BRAVIA TV is delivering terrific sound and outstanding quality! Thank you for sharing your 5-star rating—it's wonderful to know you've experienced such lasting reliability from your television. The K55XR8B’s vibrant audio and durable build are created to bring the best of Sony right into your home.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi VitoM,

We appreciate your feedback regarding the picture quality on your BRAVIA 8 OLED compared to your previous LED. To help you get the most out of the OLED’s unique contrast and color depth, we recommend following this article: https://www.sony.com/electronics/support/articles/00190409. Additionally, Switching to "Professional" or "Cinema" mode and ensuring your HDMI signal is set to "Enhanced" can significantly improve the visual experience to meet Master Series standards.

Thanks for choosing Sony.

Best regards,

Eliab

Hi blackmagic,

It's wonderful to hear that you're so impressed with the picture quality of your new BRAVIA XR8B OLED TV! We're thrilled that the difference was "night and day" for you, and we appreciate you staying with Sony for your home entertainment needs. Thanks for choosing Sony.

Best regards,
Eliab