Customer Ratings & Reviews

Hi Articulation,

We feel privileged to know that you appreciate the great picture quality, easy setup, and the straightforward, well-functioning remote. Our goal is to make the entire experience, from setup to daily use, as simple and stunning as possible. Thank you for taking the time to share your 5-star feedback and for choosing Sony!

Best regards,
Dominick

Hi Stacy,

We're so glad to hear that your Sony BRAVIA TV is delivering terrific sound and outstanding quality! Thank you for sharing your 5-star rating—it's wonderful to know you've experienced such lasting reliability from your television. The K55XR8B’s vibrant audio and durable build are created to bring the best of Sony right into your home.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi Falcon,

Thank you for being a loyal Sony owner for over a decade! We truly appreciate you choosing the BRAVIA XR8B. We’re sorry to hear that your experience hasn't quite met the high bar set by your previous TV, especially regarding the color and connectivity with your Sony receiver.

While newer technology can sometimes feel different out of the box, the XR8B is designed with a highly sophisticated processor that allows for deep customization. We want to help you get the picture exactly where you like it.

Tips for Improving Your Experience:

1. Customizing Your Colors: To help you dial in the vibrant colors you remember from your previous model, we recommend exploring the various picture modes and advanced settings. You can find a step-by-step guide on how to adjust those settings here: https://www.sony.com/electronics/support/articles/00190409

2. Exploring New Features: While it may take a little time to get used to the new interface, this model actually includes more smart features and processing power than previous generations. To discover everything your new TV can do, please take a look at our comprehensive Help Guide: https://helpguide.sony.net/tv/musltn1/v1/en-003/cover/level1_01.html

3. Receiver Integration: The TV supports both HDMI (eARC/ARC) and optical connections for older units. These options give you more flexibility for the best communication between your Sony devices.

We want you to love your new BRAVIA XR8B as much as your last one. If you'd like more personalized assistance, please feel free to reach out to us directly so we can assist with your specific setup:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Best regards,
Dominick

Hi CharlesC,

Thanks for sharing your thoughts on the new BRAVIA XR80B TV! It's fantastic to hear that you're so impressed with the picture clarity, especially when watching sports.

We're also glad to hear that you find the TV and remote so user-friendly. Our goal is to make the experience of using a premium TV as intuitive and seamless as possible, so it's great to know we've hit the mark for you.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi blackmagic,

It's wonderful to hear that you're so impressed with the picture quality of your new BRAVIA XR8B OLED TV! We're thrilled that the difference was "night and day" for you, and we appreciate you staying with Sony for your home entertainment needs. Thanks for choosing Sony.

Best regards,
Eliab

Thank you for your fantastic review, WillianN!

We are so pleased to hear that your entire experience—from buying to delivery and setup—was "just great" for your new K55XR8B television. We designed this TV to provide a premium and user-friendly experience, and it's truly rewarding to know we've succeeded from start to finish.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi ArturoN,

Thanks so much for the feedback!

We're thrilled to hear you're loving your high-quality BRAVIA XR80 TV! And It's great to know you had an excellent experience with the customer service team.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi aaron,

Excellent! We're thrilled that your new 55" BRAVIA XR8B OLED is delivering an amazing and bright viewing experience for both movies and gaming.

Thanks for choosing Sony.

Best regards, Eliab

Hi SkipS,

Thank you for your feedback. We’re sorry to hear that you are experiencing some performance and update issues with your BRAVIA XR8B.

To help resolve this, please power cycle the TV by unplugging it from the wall outlet for 2 minutes to reboot the system. Ensure the TV is properly connected to your network; if using Wi-Fi, we recommend keeping the TV within 25 feet of your router. You can also check for any available updates by navigating to Settings > System > About > System Software Update.

If these steps do not resolve the issue, we highly encourage you to contact our technical support team for further assistance:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi MarkD,

Thank you for sharing your feedback. We are sorry to hear that you are experiencing intermittent connection drops with your streaming apps. To ensure you get the most out of your BRAVIA XR8B, please try the following steps to stabilize your network:

1. Power Cycle: Unplug both your TV and your internet router from the power outlet for two full minutes, then plug them back in. This refreshes the network handshake between the devices.

2. Check Distance: For a stable wireless signal, ensure your TV is located within 25 feet of your router. Walls and large furniture can sometimes interfere with the signal strength.

3. Wired Connection: If the router location allows, try using a wired Ethernet cable for the most reliable connection, especially when streaming high-definition content.

If the issue persists after these adjustments, we would like to help you directly. Please reach out to our technical support team so we can look into this further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We value your support and hope to get your streaming experience back to 5-star quality soon.

Thank you for considering Sony!

Regards,
Dominick

We're sorry to hear that you're experiencing this issue with your new Bravia 8, Brian.

That is certainly not the experience we want you to have. While we understand your decision to return it, we’d love the chance to help troubleshoot this before you head back to the store. Sometimes a simple setting, like an "Idle TV Standby" timer or a Bravia Sync (HDMI-CEC) conflict with another device, can cause the power to cycle.

If you'd like to try a quick fix, you can reach out to our support team directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We want to ensure you get the premium experience Sony is known for.

Thank you for sharing your feedback with us.

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, AriB!

We are so happy to hear that your Bravia 8B is providing a professional viewing experience in your bedroom. It is great that you are noticing the power of our upscaling on those older movies and enjoying the unique sound from screen technology. We truly appreciate the recommendation.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi TerriaM,

We are very glad to hear that you are enjoying the crystal-clear picture and sound of your new television and that you would highly recommend it!

The stunning clarity you're seeing is a result of our OLED technology, which uses millions of self-lit pixels to deliver perfect blacks and vibrant, lifelike colors. To match that visual excellence, we’ve incorporated Acoustic Surface Audio+. This unique technology uses special actuators behind the panel to turn the entire screen into a speaker, ensuring that the sound comes from exactly where the action is happening on screen for a truly immersive cinematic experience.

Thank you for making Sony part of your daily viewing.

Best regards,
Dominick

Hello LindaK,

Thank you for choosing Sony!

We couldn't be happier to hear that you love your K55XR8B TV and that the delivery was timely and perfect. Your positive experience inspires us to keep delivering quality products and reliable service that enhance your entertainment at home.

Best regards,
-Fred