Customer Ratings & Reviews

Hello Richard,

Thank you for choosing Sony!

We're honored to hear that you continue to trust Sony TVs for their picture quality, and that the K55XR8B model is living up to your appreciation. Your loyalty means a great deal to us, and we're grateful to be part of your home entertainment experience.

Best regards,
-Fred

Hi, MeganM!
We are really happy to hear that the picture quality is awesome on your K-55XR8B, especially for gaming!

This TV makes games feel incredibly smooth with fast response times and vivid colors. It automatically adjusts the settings to give you the best view of the action, while the crisp resolution ensures you don't miss a single detail while playing.

Thank you for choosing Sony!
Best regards,
Estefany

Hi AXEL,

We are delighted to hear that your new BRAVIA XR8B has lived up to the legacy of your previous Sony TV! There is no greater compliment than a customer returning to us after 10+ years, and we are thrilled that the upgraded resolution and picture quality have met your expectations. We also appreciate you sharing the tip about adding a soundbar to complete the cinematic experience.

Thank you for your continued loyalty and for being a valued member of the Sony family.

Regards,
Dominick

Hi ChrisK,

It’s a true pleasure to hear that you’re finding your new television to be such a worthwhile investment! We understand that a great display is only half the battle, so we’re glad the setup process was smooth and that you’ve been able to easily customize your apps to fit your viewing habits. It’s all about getting you straight to your favorite content with the best possible clarity.

Thank you for trusting Sony to be the centerpiece of your entertainment space!

Best regards,
Dominick

Thank you for taking the time to share your feedback, StevenH.

We are pleased to hear that you were impressed with the very good picture quality of the K-55XR8B. We strive to deliver a truly stunning display.

We are very sorry, however, to hear that you ultimately decided to return the television because it lacked a sleep timer feature. We understand how critical that function can be to a user's viewing habits, and we apologize that this limitation meant the product did not meet your expectations.

We respect your decision to choose the Samsung OLED, and we appreciate you providing this valuable feedback regarding features. This information is important to our product teams as we continue to evolve our models.

Thanks for considering Sony.

Best regards, Gus, Sony Social Media Team

Thank you for the feedback, Chancho!

We’re thrilled to hear you’re enjoying your new K-55XR8B! We appreciate the heads-up regarding the setup—while our premium TVs can be a bit of a project to unbox and calibrate alone, we’re glad the end result was worth the effort.

Thank you for choosing Sony and enjoy the incredible picture!

Best regards,

Gus,
Sony Social Media Team

Thank you for the fantastic review, JoeP!

We’re thrilled to hear that your Bravia 8B is the perfect match for your PS5 Pro. "Next level" is exactly what we aim for when pairing our best displays with our most powerful console.

Enjoy the gaming, and thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi ACgub,

Thank you for your review! We're really happy to hear that you're enjoying the fantastic picture quality and great sound of your new Sony - BRAVIA XR8B.

We also appreciate your feedback regarding the remote. While it's designed with a minimalist layout for simplicity, we understand your desire for a numeric keypad and a channel jump feature. You can access a virtual numeric keypad and other functions by pressing the "Menu" button on the remote. This will bring up an on-screen menu where you can find and select the channel you want.

We're always working to improve our products, and your feedback is incredibly valuable. Thank you for choosing Sony!

Regards,
Dominick

Hi William,

We're pleased to learn that your Sony BRAVIA TV is working well for you, and we truly appreciate your thoughtful 4-star rating. Your Sony BRAVIA TV features advanced XR processing for enhanced color and contrast, aiming to deliver a vibrant viewing experience once set up in your home.

Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.

Thank you for the wonderful feedback, AnnetteD!

We are thrilled to hear that you absolutely love your 55-inch Bravia TV and its features!

We truly appreciate you sharing your suggestions regarding the remote control. Feedback on usability and durability is extremely important to us as we design future products. We hear your request for white or lighted buttons for easier visibility, as well as your concern about the slim profile making it easy to drop and potentially break. We will certainly pass this valuable insight along to our product development teams for future consideration.

Thank you again for choosing Sony and for helping us improve!

Best regards, Gus, Sony Social Media Team

Hi DanB!
Thank you so much for taking the time to share your feedback on the K-55XR8B television!
We are honored to hear that you find the TV incredible, that the picture is so clear, and that you feel it is well worth the price.

We appreciate your business and thank you for choosing a Sony television!
Best regards,
Estefany

Hello Marc,

Thank you for choosing Sony!

We’re excited to hear that your K55XR8B TV is enhancing your night viewing experience in the bedroom. It’s wonderful to know the low light performance is making such a positive difference. Your feedback encourages us to continue delivering products that bring comfort and enjoyment to your home.

Best regards,
-Fred

Hello DanG,

Thank you for choosing Sony!

We're excited to hear that your K55XR8B delivers a good picture for watching anime and other content you enjoy. We appreciate you sharing your experience—happy viewing!

Best regards,
-Fred

Thank you for the fantastic review, Panch07rev!

We are absolutely delighted to hear that you feel your new K-55XR8B television is the "best bang for buck"! It is incredibly rewarding to know that the OLED panel is delivering that super smooth picture you are enjoying.

It’s great to hear that shows like Stranger Things are looking so awesome and that the display is truly enhancing your viewing experience.

Thank you again for choosing Sony and welcoming the incredible quality of OLED into your home!

Best regards, Gus, Sony Social Media Team

Hi GRB13!
Thanks for the feedback! It is fantastic to know that your new K-55XR80 looks so good in your home and that the remote is working exactly as it should.

Thank you for choosing Sony!
Warm regards,
Estefany

Hello Armygirl,

Thank you for choosing Sony!

It brings us great joy to hear that you love the color clarity and the ease of accessing your favorite programs on the K55XR8B TV. Knowing our product enhances your viewing experience means a lot to us, and we appreciate you sharing your positive experience.

Best regards,
-Fred

Hi MartyG,

It is wonderful to hear that our team helped you find the perfect match! We’re thrilled that the BRAVIA XR8B OLED is the best TV you’ve ever owned and that you're enjoying that stunning picture quality.

Thanks for choosing Sony.

Best regards,
Eliab