Customer Ratings & Reviews

Hi Articulation,

We feel privileged to know that you appreciate the great picture quality, easy setup, and the straightforward, well-functioning remote. Our goal is to make the entire experience, from setup to daily use, as simple and stunning as possible. Thank you for taking the time to share your 5-star feedback and for choosing Sony!

Best regards,
Dominick

Thank you for sharing your feedback, Rickygreen33.

We are very sorry to hear that your experience with the K-55XR8B was cut short by these power cycling issues. While we are glad you were able to see the "amazing" picture quality when paired with your PS5, we sincerely apologize for the frustration and inconvenience caused by the TV shutting off repeatedly.

Having to constantly unplug a brand-new television is certainly not the seamless, premium experience we aim to provide. While we respect your decision to return the unit, we would have loved the opportunity to troubleshoot this with you, as software updates or a factory reset often resolve these types of startup behaviors.

Your feedback is valuable to us as we continue to improve the reliability of our products. Thank you for giving Sony a try for your gaming setup.

Best regards,

Gus, Sony Social Media Team

Hi Stacy,

We're so glad to hear that your Sony BRAVIA TV is delivering terrific sound and outstanding quality! Thank you for sharing your 5-star rating—it's wonderful to know you've experienced such lasting reliability from your television. The K55XR8B’s vibrant audio and durable build are created to bring the best of Sony right into your home.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi blackmagic,

It's wonderful to hear that you're so impressed with the picture quality of your new BRAVIA XR8B OLED TV! We're thrilled that the difference was "night and day" for you, and we appreciate you staying with Sony for your home entertainment needs. Thanks for choosing Sony.

Best regards,
Eliab

Hi VitoM,

We appreciate your feedback regarding the picture quality on your BRAVIA 8 OLED compared to your previous LED. To help you get the most out of the OLED’s unique contrast and color depth, we recommend following this article: https://www.sony.com/electronics/support/articles/00190409. Additionally, Switching to "Professional" or "Cinema" mode and ensuring your HDMI signal is set to "Enhanced" can significantly improve the visual experience to meet Master Series standards.

Thanks for choosing Sony.

Best regards,

Eliab

Hi aaron,

Excellent! We're thrilled that your new 55" BRAVIA XR8B OLED is delivering an amazing and bright viewing experience for both movies and gaming.

Thanks for choosing Sony.

Best regards, Eliab

Hi SkipS,

Thank you for your feedback. We’re sorry to hear that you are experiencing some performance and update issues with your BRAVIA XR8B.

To help resolve this, please power cycle the TV by unplugging it from the wall outlet for 2 minutes to reboot the system. Ensure the TV is properly connected to your network; if using Wi-Fi, we recommend keeping the TV within 25 feet of your router. You can also check for any available updates by navigating to Settings > System > About > System Software Update.

If these steps do not resolve the issue, we highly encourage you to contact our technical support team for further assistance:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

We're sorry to hear that you're experiencing this issue with your new Bravia 8, Brian.

That is certainly not the experience we want you to have. While we understand your decision to return it, we’d love the chance to help troubleshoot this before you head back to the store. Sometimes a simple setting, like an "Idle TV Standby" timer or a Bravia Sync (HDMI-CEC) conflict with another device, can cause the power to cycle.

If you'd like to try a quick fix, you can reach out to our support team directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We want to ensure you get the premium experience Sony is known for.

Thank you for sharing your feedback with us.

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, AriB!

We are so happy to hear that your Bravia 8B is providing a professional viewing experience in your bedroom. It is great that you are noticing the power of our upscaling on those older movies and enjoying the unique sound from screen technology. We truly appreciate the recommendation.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Jayman,

We could not be more pleased to hear that your BRAVIA XR8B is delivering such a high-quality experience and that you are enjoying the value it brings to your home! We take great pride in our intuitive Google TV interface and user-friendly remote design, so it is fantastic to know that navigating your favorite content is smooth and effortless. It is fantastic that the combination of our premium picture quality and seamless usability has made this such a satisfying addition to your setup.

Thank you for choosing Sony!

Best regards,
Dominick

Hi TerriaM,

We are very glad to hear that you are enjoying the crystal-clear picture and sound of your new television and that you would highly recommend it!

The stunning clarity you're seeing is a result of our OLED technology, which uses millions of self-lit pixels to deliver perfect blacks and vibrant, lifelike colors. To match that visual excellence, we’ve incorporated Acoustic Surface Audio+. This unique technology uses special actuators behind the panel to turn the entire screen into a speaker, ensuring that the sound comes from exactly where the action is happening on screen for a truly immersive cinematic experience.

Thank you for making Sony part of your daily viewing.

Best regards,
Dominick

Hello LindaK,

Thank you for choosing Sony!

We couldn't be happier to hear that you love your K55XR8B TV and that the delivery was timely and perfect. Your positive experience inspires us to keep delivering quality products and reliable service that enhance your entertainment at home.

Best regards,
-Fred

Thank you for the fantastic review, DarleneG!

We are absolutely thrilled to hear that you found the perfect K-55XR8B television for your home. It’s also wonderful to know that Lee Austin and the team provided such a helpful, pressure-free experience—we love hearing when our retail partners go above and beyond.

Thank you for choosing Sony and enjoy your new TV!

Best regards,
Gus, Sony Social Media Team

Hi DiverDave!
Thanks so much for sharing your feedback with us.
It brings us great joy to hear that you are having such a positive experience with your new K-55XR8B!

We appreciate you choosing Sony!
Best regards,
Estefany

Hi GeneB,

It brings us great joy to hear that you are loving your new BRAVIA XR8B! By utilizing our advanced XR Processor and a high-performance OLED panel, we’ve engineered this model to deliver those incredibly sharp, lifelike colors and perfect blacks that make every scene feel truly immersive. It is wonderful to know that the exceptional picture quality is providing the premium viewing experience you were looking for.

Thank you for choosing Sony!

Regards,
Dominick

Hi GregoryCorrow,

We are ecstatic to learn that you consider our OLED technology to be the gold standard. We pour our heart into the XR series to ensure that every frame delivers the kind of breathtaking contrast and color that defines a "top of the line" experience. Knowing that the BRAVIA XR8B has earned such a high spot in your home is exactly why we do what we do.

Thank you for making Sony the centerpiece of your home entertainment.

Regards,
Dominick

Hi DannyB,

Thank you so much for the 4-star rating. We’re very glad to hear you’re enjoying the vivid colors and picture quality of your new Sony XR8B—it’s definitely designed to make those visuals pop!

We also appreciate your honest feedback regarding the speakers. While we aim for a slim, sleek design, we know audio is a huge part of the experience. If you’re ever looking to level up your sound to match that great picture, we’d be happy to recommend some Sony soundbars such as the HTS60 and HTB600 that sync perfectly with your model.

Thanks for choosing Sony, and enjoy the movies!

Regards,
Dominick