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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3291 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the picture quality, calling it amazing and great. They also appreciate the easy setup, price, and color of the TV. However, some customers have concerns about the remote control, viewing angle, operating system, speakers, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 154 Showing 3,061-3,080 of 3,291 reviews
  • Rated 5 out of 5 stars

    Best TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was helpful in picking out the right tv for my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job, but the sound bar should have been wall mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second tv of this model we bought, really like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesclerk was very knowledgeable and got me a fantastic deal.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    No Sony products ever again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly rated TV, good picture, Best Buy sale staff were excellent. BUT, a loud "crackle, crackle, popping" sound after PAUSING and pressing PLAY (like you do often for football games). Been at it for 3 weeks w/Sony with 12 diagnostic calls w/ technicians who are at a call center offshore. Each call is deja vu. After trying to blame Verizon's set-top box, Sony concludes its a TV software problem for which they have no solution & no idea when they would have one. They expect us to wait indefinitely until whenever. So far they've refused to refund our money or give us another TV that works. In short, they are selling a defective product that shouldn't be on the shelves in the first place. So much for customer service (nonexistent) and Sony's reputation. Thinking of a Sony product? ....DON'T! Save yourself the aggravation.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Defective, We are sorry for any inconvenience that this may have caused. Have you tried to perform a power reset? You can follow the steps from this link: https://us.en.kb.sony.com/app/answers/detail/a_id/75993
      Regards, -Jay sony_US

  • Rated 2 out of 5 stars

    Not as good as samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app interface is pretty terrible and every time I try shutting off the TV will turn back on also the Bluetooth capabilities on this TV is horrible

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes the interface lags, but all in all a beautiful tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ariel was great. He was very knowledgeable and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Picture!!!!!!!!!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Absolutely Love This Product it's a Great Picture and Sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great set!!! I would recommend this model to everyone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Only fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent picture and good sound but sports had a lot of blur even though it has a 120 refresh rate. Returned

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this because it was one of the highest rated TVs on a ratings website I frequent. Would give 5 stars if the interface wasn’t hot garbage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolution is wonderful. right sized for the application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best tv I ever own love everything about it go get this tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tv out there’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony televisions are the best television for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is simply amazing, has surpassed all my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the tv on black friday. Great tv for great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Love the product. Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Sony in all the rooms that quality TVs are needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older version. So far I like the tv, even thought our cable provider doesn't provide content in 4k. Nice , but expensive.

    I would recommend this to a friend