Customer Ratings & Reviews
- Model:
- KD55X750H
- SKU:
- 6400728
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, price, and Sony brand of the 55" Class X750H Series LED 4K UHD Smart Android TV. They appreciate the vibrant colors and find it to be a great TV for gaming. However, some customers have expressed concerns about the remote control, Wi-Fi connectivity, warranty, and the TV being expensive.
This summary was generated by AI based on customer reviews.
I have to reset the tv at least once a day.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst tv I've ever used. At least once a day (often 2-3 times) the tv becomes completely unresponsive. I've made sure I'm on the latest update and hardwired in. Not even the buttons on the tv will work. I've tried every different variation of resetting the remote and still nothing. The only thing that works is unplugging it for a minute or 2 and plugging it back in. Ive had the tv for about 3 months now, the first few weeks it had an issue every few days. It was annoying but manageable now it's to the point I don't even want to watch tv anymore. If I could still return it and get anything other than a sony I would.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We apologize if you are having issues with the TV. Does the TV freeze when watching TV channels or streaming videos? Please refer to the links below for troubleshooting steps that you can follow to resolve the issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00167132 - The TV Freezes When Watching a TV Program
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00141896 - The TV Freezes or Displays a Blank Screen When Streaming Videos on an Android TV
In any case that you need our assistance, please follow the instructions below.
May we contact you to help? If so, please send us an email at [email protected] with the information below. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone
Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
Jay
Screen doesn't fit framing well, cracks easy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen of the TV is not reliably cut to fit the black metal framing of the unit. After dismounting our TV and placing in a lower-to-th-ground entertainment center, we noticed the screen was outside of the metal frame in the middle convexed in an outward bend, revealing blue light in its rim. We attempted to apply pressure to the screen from the outside-in to get the screen under the framing, and the screen is very sensitive so it cracked in both of those places. To add more salt to our situation, the warranty we purchased with Sony did not cover the screen damage because they have a Plus version of their protect plan that covers that, specifically. When we went to GeekSquad and Best Buy about it, they refused to repair or accept us onboarding for Geek Squad Protection or Total Tech repair because it was still under warranty. We were hit with an Oroboros effect that sucked. We're only grateful that Best Buy helped us find another TV we could purchase to replace it. Beyond that though, it was a bad experience and it's a weak TV. Would not recommend it based on its screen fit and the framing of the TV.
No, I would not recommend this to a friendFair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall was ok. But exchanged for the x800h and it’s a huge difference especially in darker scenes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bmgfl21,
We are sorry that it did not meet your expectation. Thank you for your sharing your feedback. We will have this noted as it helps to improve our products. Thank you for your choosing Sony. - Chris
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV open box. Was great price, however screen was cracked and pictures were not as clear as I neeeded
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Out Of Touch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Skip to your net model or Brand I would like to be able to recommend the TV but it has too many glitches and the frame in the actual tv is huge compared to the nice picture. Android TV is slow and full of glitches. The Remote is huge out of touch The Wifi is very slow
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ulisesortega,
Thank you for sharing your experience with your X750H TV. We're sorry to hear that we were not able to meet your expectations with the TV design and supplied remote. We appreciate your feedback and rest assured that we will have this noted. We'd also like to help troubleshoot and isolate the glitch and network connection issues that you are having with the TV. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. May we know what are you watching when TV glitches? Is this happening on all source content or Home menu of the TV?
For picture quality, you may adjust appropriate setting on how you can enhance your viewing experience. Picture settings allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For reference: https://www.sony.com/electronics/support/televisions-projectors/articles/00190409
As far as your experience with regards the TV WIFI connection issues, please follow the steps to troubleshoot network connection issues through this link. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00151038
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Picture quality
????
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes out sometimes but shows a clear picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waiting,
We're sorry to hear that you're having an issue with the TV. What are the devices connected to the TV? What is the current source? Refer to the link below to establish an HDMI connection between a TV and other devices.
https://www.sony.com/electronics/support/articles/00019675
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
SONY 55 Class X750H LED 4K Smart Android TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not any better than the one I sent back. I has very few inputs and makes it impossible to connect my CD/DVD player to the TV because of the lack of possible inputs. I will never buy another item from BESTBUY. I am not even sure you have the right to call your Store that name. I would call it WorstBuy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We regret to hear that you're having an issue with the number of HDMI inputs of the TV. We apologize for the inconvenience. The X750H has 3 (2 Side, 1 Rear) HDMI inputs. For more details, you can check the connection guide from the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00231150
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not as impressed as I thought I would be with this Sony tv, pretty average.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Regg,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear that this TV failed to meet your expectations. You can check the specifications of X900H on Sony.com. The X900H boasts an impressive X1 4K HDR picture processor that preserves lifelike clarity and detail as the creator intended. With Full Array Local Dimming and TRILUMINOS Display, experience deeper black levels, greater contrast, and vibrant color from your favorite movies, TV shows, and games.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Its decent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lags at 4k sometimes but overall its decent and good tv for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn213,
Thanks for sharing your feedback with the X750H TV. While we're glad to know you like the TV, we're sorry to hear that you're having lagging issues when watching 4k content with the TV. We'd like to help troubleshoot the issue and isolate your connection. May we know if this is an app from the TV or from your connected device? For the meantime, please open these links below with information on how to experience high quality picture with your 4K TV.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00245141
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00141961
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
The X750H is powered by our 4K Processor X1 that provides rich, real-world detail in your favorite content. HD content is upscaled to near-4K resolution with 4K X-Reality PRO using a unique 4K database. And TRILUMINOS Display, powered by our X1 processor, reproduces lifelike color and detail to enjoy your favorite movies & shows like ever before! Thank you for choosing Sony!
Regards,
Kris
Great TV!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the TV. I was hoping the picture was going to be sharper though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seasox,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We're glad to hear that you love this TV. We appreciate your feedback regarding the picture display of this TV. You can configure various settings for the features you can configure in Picture mode and Advanced. https://helpguide.sony.net/tv/gusltnr1/v1/en-us/07-02_02-01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
55” Sony Bravia - stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony Bravia after programming channels several days later some channels disappear followed by more And more, when you try auto program it will only list 10-12 of the previous 157 channels. To get them back you have to do a factory reset and then put all your passwords back in your apps. Would return but past return date. Very time consuming and annoying process every Couple days, wont get another one after dealing with this. Sony tech support just says they are aware of it but no solutions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Todd,
We regret to hear that you are having an issue with the channels of the TV. What software version does your unit have or running on? In this case, we recommend updating the TV to the latest software version. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/downloads/00017095
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Certified New Not So Much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased an open item certified new X750H on 1/15/2021. Had to return it on 1/18/2021 as the tv was clearly defective and Best Buy should have known this. The tv setup just fine but would turn itself off and would not turn back on via the remote control. Had to unplug the unit from the power source, plug it back in and that was the only way to get the tv to power back on. Once it powered back on was forced to sit through the entire setup process again as if plugging the unit in for the very first time. Boxed it back up and returned it to the store. Of course they didn’t have the same model in stock, purchased the next model up. $200+ more plus two days of my time wasted. Be careful with open box - my first time, never again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed,
We're sorry to hear about what happened to the TV and we apologize for any inconvenience that you experienced. In any case that you need our assistance, please follow the information below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Horrible picture DisappointedCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contacted Best Buy letting them know the picture has green dots and lines and they said it is out of return (during COVID) and was told I am pretty much SOL because I didnt purchase the extended warranty. THIS WAS FAULTY from the beginning. In contact with Sony but been a week of going back and forth of photos and data. RIDICULOUS!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Katie,
Thank you for choosing and purchasing Sony X750H Bravia LED Ultra HD TV.
We regret to hear that you are having a display issue on your Sony Bravia TV. This is not the experience we want you to have.
Have you tried to reset the TV and check for the latest firmware?
Your TV also comes with a 1 year warranty and can be replaced if deemed appropriate.
We want to make sure you’re taken care of and help check on your TV.
May we contact you directly to assist you? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Vincent
TV not installed yet due to Geek Squad scheduling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my tv and related items in mid August. First date for installation I could get through Geek Squad was Sept 2. The installer on Sept 2 advised that I had the wrong wall mount for my wall and he could not continue with the installation. I purchased the correct wall mount that day. By then I could not get any date for installation earlier than Sept. 28. Every BB employee I spoke to did their best to get me an earlier date but were unable to do so because of the scheduling program. Disappointing that I have to wait over a month to enjoy my new TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joanne,
Thank you for choosing and purchasing our Sony X750H LED 4K Ultra HD TV.
We're sorry to hear about what happened. We apologize for the inconvenience for the long wait for installation. The wall-mount hole pattern for this TV is 200 X 200mm. For product protection and safety reasons, Sony strongly recommends that the installation of your TV on the wall be performed by qualified professionals. Do not attempt to install it yourself. For your future reference of ways to contact us, please follow the instruction below.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X750H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
I don't recommend this, especially for the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only want a web TV, this may meet your needs. I like local TV too and I'd rate the Bravia a zero on this capability. The Android controls are glitchy, unreliable and often just don't work at all. My Sharp Roku TV, which is more than one floor level from my WiFi node is a much more reliable system with very few problems. I paid a higher price thinking Sony offered better quality, but it doesn't deliver even reasonable quality
No, I would not recommend this to a friendRed lines started appearing after1 year & 2 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the worst products from Sony , I have been buying Sony products all my life , bought this 1 year and 2 months ago, Red lines started appearing on the display Contacted Best Buy - they said they can't do anything about it since I do not have any extended warranty plan Contacted Sony - They said they can't do anything about it since it is Out of Warranty ( just 2 months Out of Warranty) trust in buying a Sony TV is gone - waste of money
No, I would not recommend this to a friendDefective product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks of using, the screen will not stay on. It flashes every 10 seconds for about 3 seconds. I like the TV but can't live with the defect. Thank goodness TV failed before my 30 days to return product expired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PoppaGee,
Thank you for purchasing X750H LED 4K Ultra HD TV.
We're sorry to hear about what happened to this TV. Good to know that you returned the unit before the store warranty ends. Also, the brand new TV has a one-year limited manufacturer's warranty.
In any case that you need our assistance, please follow the instructions below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Poorly equipped TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart TV with no Bluetooth. I am shocked, spent hours on the phone with Sony and I was given the catastrophic verdict. I could not believe it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catherina,
We're sorry to hear that this TV failed to meet your expectations. The X750H has a Bluetooth function. This TV supports Version 4.2; HID (mouse/keyboard connectivity)/HOGP (Low Energy device connectivity)/SPP (Serial Port Profile). TVs that support the A2DP Bluetooth profile can connect with Bluetooth audio devices such as headphones or speakers. For compatibility information, refer to the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00186140
In any case that you need our assistance, please follow the instructions below.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Operating system
Good Screen , Bad OS.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is great , but the software is horrible!!! You will end up regretting your choice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonym, thank you for choosing Sony. While we are glad to hear that you like the picture quality of your new TV, we understand that not everyone likes Android interface and we appreciate your feedback. Please use this Help Guide link if you have any questions on how to use your TV. https://helpguide.sony.net/tv/gusltnr1/v1/en-us/index.html
Should you need further assistance, please reach out to us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
This TV IS TERRIBLE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV sucks. The remote doesn’t even open apps. Don’t buy this TV. I was talked into it by the staff and the terrible SONY rep they had on the sales floor that day. I felt buyer’s remorse immediately as they were celebrating I bought one of the remaining lemons they would soon be discounting to get get off the floor. What a joke. Now I can’t return it. I’m going to cancel my member shop and card with this company.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Iamnothappywithbestbuy,
We regret to hear that you're having an issue with this TV. Has the problem occurred before? In this case, please follow the troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00132426
The brand-new TV has a one-year manufacturer's limited warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X750H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay